Unread chat messages

[Ah Zong]

Recently I've got 9 unread chat messages, and when I try to open them, it says "Your account does not meet the requirements to use this feature"

Yes my account is limited, but what? Reading unread chat messages also requires a non'limited Steam account?! What is this logic?

Alright then the notifications remain there and I have no idea what message it is, who sent them to me, important or not...

[Bumbefly (we/All)]

This is very strange. Ofcourse you should be able to read the messages.

Under different circumstances, unread messages showing up & not readable from within the client, could be removed by reading them with Steam opened in a browser. You could try that but it's actually a different problem then the one you suffer.

[Ah Zong]

Originally posted by Bumbefly Sony Test םו:

This is very strange. Ofcourse you should be able to read the messages.

Under different circumstances, unread messages showing up & not readable from within the client, could be removed by reading them with Steam opened in a browser. You could try that but it's actually a different problem then the one you suffer.

Sadly it didn't work :(
Same thing shows up.
Here's a screenshot: http://i.imgur.com/lMLysua.png
Comes out after I clicked on the notificaitons icon then unread chat messages.

[Bumbefly (we/All)]

What page does the link "Visit Steam Support for more information" go to? what does it say there? And from that page, did you contact Support about this issue? If they allow messages to be send they should allow to read them, naturally.

Be advised, Steam Support can be slow. They did hire more employees a few months ago but still did not completely work away the backdraft from 77.000 acc. hijacks each and every month + countless more scams. So be patient with them if you please.

[Ah Zong]

Originally posted by Bumbefly Sony Test םו:

What page does the link "Visit Steam Support for more information" go to? what does it say there? And from that page, did you contact Support about this issue? If they allow messages to be send they should allow to read them, naturally.

Be advised, Steam Support can be slow. They did hire more employees a few months ago but still did not completely work away the backdraft from 77.000 acc. hijacks each and every month + countless more scams. So be patient with them if you please.

Thanks, I will try check into that link.

Edit: It just took me to the article about limited user accounts that doesn't really mention my problem. Here is the link: https://support.steampowered.com/kb_article.php?ref=3330-IAGK-7663&l=english

[Bumbefly (we/All)]

KBarticle and the forum sticky "Information for Limited User Accounts"
http://steamcommunity.com/discussions/forum/1/617329505860738922/
(as well as the message shown in your screenshot) state you should not be able to "open" or "initiate" chat.

Fact that the messages are marked as unread implies you were offline when they were send. If you have a way to contact one of your premium friends outside Steam (f.e. via DOTA in-game chat) please ask them to send you a chat message when you're logged in online to the Steam Client. Perhaps you can then recieve the unread messages (at least, from that particular friend). I do not know if that might work but it's worth a try.

[Ah Zong]

Originally posted by Bumbefly Sony Test םו:

KBarticle and the forum sticky "Information for Limited User Accounts"
http://steamcommunity.com/discussions/forum/1/617329505860738922/
(as well as the message shown in your screenshot) state you should not be able to "open" or "initiate" chat.

Fact that the messages are marked as unread implies you were offline when they were send. If you have a way to contact one of your premium friends outside Steam (f.e. via DOTA in-game chat) please ask them to send you a chat message when you're logged in online to the Steam Client. Perhaps you can then recieve the unread messages (at least, from that particular friend). I do not know if that might work but it's worth a try.

So that means that I can't actually read unread messages with a limited Steam account?
Whatever man I'll try that method :)

[Bumbefly (we/All)]

You should not be able to start a chatsession. Maybe there's a bug where "reading messages previously send" gets mixed up with "starting" a chatsession somewhere in the Steam software.

[Ah Zong]

Originally posted by Bumbefly Sony Test םו:

You should not be able to start a chatsession. Maybe there's a bug where "reading messages previously send" gets mixed up with "starting" a chatsession somewhere in the Steam software.

Well maybe then cuz I don't even know what is a chatsession...

[Bumbefly (we/All)]

A "chatsession" is when you chat with some-one. The word "session" stands for spiritual inter-action and can be used in combination with other words, like "video-chat session", "therapeutic session", "brainstorm session", "Bible session" (or any other book), "prayer session".

[Ah Zong]

Originally posted by Bumbefly Sony Test םו:

A "chatsession" is when you chat with some-one. The word "session" stands for spiritual inter-action and can be used in combination with other words, like "video-chat session", "therapeutic session", "brainstorm session", "Bible session" (or any other book), "prayer session".

Awww doesn't seem to interested at it.

[[ Inactive ]]

I think this happen when someone send you message and then unfriend you

[Ah Zong]

Originally posted by Sam:

I think this happen when someone send you message and then unfriend you

I don't see any of my friends unfriended me though...

[Bumbefly (we/All)]

Originally posted by Diiiiiii:

Originally posted by i am not sumiya :c:

I don't see any of my friends unfriended me though...

How did you fix this issue?

Mostly used methodes are

• logging in via a regular browser will enable us to read the messages
  
• Logging in via the Steam client will enable us to at least use the hyperlink "Mark all as read" without reading them.

These 2 do not work for everybody. Lgging in on an entirely different computer can solve the issue for some Ppl.