Is there a way to speak to a human about refunds?

[Jay and Silent Rob]

I bought two games in a package deal and both ended up being absolutely horrifically bad. One proved itself to be horrible in less than the 2 hour refund limit, but the second game had such a long character creation and introductory sequence that I hasn't even actually made it to the real game before the 2 hours had elapsed.

It took me SIX HOURS to get to the first big dungeon in the game and find out the hard way that the game's combat was unplayably bad. And that's where my playtime has sat ever since.

I tried to refund both games but the 2 hour game gets denied because it was part of a pack with the other game, and the 6 hour game gets denied because it took me 6 hours to get to the actual gameplay and find out how bad it was. This is also a game that's supposed to take 300 hours to beat.

In light of this, there's no way that the 2 hour limit makes any sense. This wasn't an 8 hour game that I put 6 hours into and want to refund after "enjoying" 80% of the content. This is a 300 hour game that bogged me down with text and dialogue for SIX HOURS before actually showing me how bad of a game it was.

Both refund requests just spit the generic copy-pasted "2 hour limit" excuse at me and I can't find any option to get my request in front of a human.

I don't want to lose my account by taking back my $60 through my bank but I don't see how I, as a customer of several years, with thousands of dollars sunk into the service, can justify to myself letting Steam rob me of $60 for two games that I will never play.

[Dr.Shadowds 🐉]

View your game, choose refund, now choose "I still have questions about the product" and enter in the reason why you wanted to refund. Best of luck .
https://store.steampowered.com/account/history/

[Cathulhu]

All tickets are processed by humans. All your rejections were from a human.

[Chompman]

Remember there are many sites out there like youtube that you can use to see if the game is something you may like.

The refund system is not meant to be used to demo the game and that falls on your end and they have to have set rules for everyone.

[MłodyWalker]

siema ja tu tylko zadanie steam robie

[shiel]

So you buy two games.... you get given two games.... now you're angry you didn't like said games.

This isn't "Steam(Valve) robbing you of $60" as you put it. This is you making poor purchasing decisions.

Learn from your mistakes and stop blaming others for them.

[Nx Machina]

Refunds are NOT for demoing games.

If you take your money back through your bank this is essentially fraud, and YOU would be robbing Steam.

[Jay and Silent Rob]

That's absurd. If you buy a game and it's trash you take it back. If you buy a book and it's trash you get a refund. If you buy something as simple as a rice cooker and don't like the way it works you can get a refund.

This is 2020. We are decades beyond saddling 100% of the consequences for a bad product on the consumer. We learned long ago that this is not a good way to do business, because it harms faith in the developer and in the platform and wastes the money involved.

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them. I had no idea that buying them as a bundle would prevent me from getting even a partial refund, and I had no idea that the other was going to be such a long, drawn out disaster of a game that I wouldn't get to the actual gameplay and realize how bad it was until more than 2 hours in.

Now as a consumer, why should I keep bothering with Steam? It cost Steam virtually nothing to let me download the game and I did not request a refund to my bank account. I requested a refund to my Steam wallet because I STILL wanted to spend that $60 on Steam to find something to play during the quarantine.

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

This is a lose-lose!

This is Steam prioritizing $60 over keeping me engaged as a customer. They could have had me spending that $60 on Doom Eternal or something and then me spending another $60 on the quarantine sale, but because they didn't, they got my $60 and now I'm not even going to bother using Steam for the duration of the quarantine. I don't want to play any of my current library and I damn sure am not going to buy another game knowing how eager Steam is to screw me if the game turns out to be garbage.

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

[Brian9824]

Originally posted by Jay and Silent Rob:

That's absurd. If you buy a game and it's trash you take it back. If you buy a book and it's trash you get a refund. If you buy something as simple as a rice cooker and don't like the way it works you can get a refund.

This is 2020. We are decades beyond saddling 100% of the consequences for a bad product on the consumer. We learned long ago that this is not a good way to do business, because it harms faith in the developer and in the platform and wastes the money involved.

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them. I had no idea that buying them as a bundle would prevent me from getting even a partial refund, and I had no idea that the other was going to be such a long, drawn out disaster of a game that I wouldn't get to the actual gameplay and realize how bad it was until more than 2 hours in.

Now as a consumer, why should I keep bothering with Steam? It cost Steam virtually nothing to let me download the game and I did not request a refund to my bank account. I requested a refund to my Steam wallet because I STILL wanted to spend that $60 on Steam to find something to play during the quarantine.

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

This is a lose-lose!

This is Steam prioritizing $60 over keeping me engaged as a customer. They could have had me spending that $60 on Doom Eternal or something and then me spending another $60 on the quarantine sale, but because they didn't, they got my $60 and now I'm not even going to bother using Steam for the duration of the quarantine. I don't want to play any of my current library and I damn sure am not going to buy another game knowing how eager Steam is to screw me if the game turns out to be garbage.

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

Go to a store, but a piece of software and open it and then try to return it. You will be rejected. Most online stores have similar if not stricter rules for refund.

Like for GoG you can't refund a game AT ALL if you don't like it, you can only refund it if its broken and then you have to go thru their support team to prove its brokemn

[Zaskar]

Originally posted by Jay and Silent Rob:

That's absurd. If you buy a game and it's trash you take it back. If you buy a book and it's trash you get a refund. If you buy something as simple as a rice cooker and don't like the way it works you can get a refund.

This is 2020. We are decades beyond saddling 100% of the consequences for a bad product on the consumer. We learned long ago that this is not a good way to do business, because it harms faith in the developer and in the platform and wastes the money involved.

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them. I had no idea that buying them as a bundle would prevent me from getting even a partial refund, and I had no idea that the other was going to be such a long, drawn out disaster of a game that I wouldn't get to the actual gameplay and realize how bad it was until more than 2 hours in.

Now as a consumer, why should I keep bothering with Steam? It cost Steam virtually nothing to let me download the game and I did not request a refund to my bank account. I requested a refund to my Steam wallet because I STILL wanted to spend that $60 on Steam to find something to play during the quarantine.

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

This is a lose-lose!

This is Steam prioritizing $60 over keeping me engaged as a customer. They could have had me spending that $60 on Doom Eternal or something and then me spending another $60 on the quarantine sale, but because they didn't, they got my $60 and now I'm not even going to bother using Steam for the duration of the quarantine. I don't want to play any of my current library and I damn sure am not going to buy another game knowing how eager Steam is to screw me if the game turns out to be garbage.

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

Buy a software in a real store, open it and try to refund it. Have fun with that.

Refunds aren't for demoing game. It's your responsability to do some researching to be sure to make a good purchase. You agreed to Steam's refund policy and you're now outside of it.

Yes, it's 2020. Maybe it's time for you to work on your poor buying habits.

[Ogami]

Originally posted by Jay and Silent Rob:

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

Steam DOES give refunds. Even without any question asked.
As long as you fulfill the requirements for it. You do not, so how is that Steam´s fault exactly?
You can look up the refund policies of other major gaming clients like UPLAY, ORIGIN or EPIC.
Tell us what you find.

[Dr.Shadowds 🐉]

Originally posted by Jay and Silent Rob:

That's absurd. If you buy a game and it's trash you take it back. If you buy a book and it's trash you get a refund. If you buy something as simple as a rice cooker and don't like the way it works you can get a refund.

This is 2020. We are decades beyond saddling 100% of the consequences for a bad product on the consumer. We learned long ago that this is not a good way to do business, because it harms faith in the developer and in the platform and wastes the money involved.

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them. I had no idea that buying them as a bundle would prevent me from getting even a partial refund, and I had no idea that the other was going to be such a long, drawn out disaster of a game that I wouldn't get to the actual gameplay and realize how bad it was until more than 2 hours in.

Now as a consumer, why should I keep bothering with Steam? It cost Steam virtually nothing to let me download the game and I did not request a refund to my bank account. I requested a refund to my Steam wallet because I STILL wanted to spend that $60 on Steam to find something to play during the quarantine.

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

This is a lose-lose!

This is Steam prioritizing $60 over keeping me engaged as a customer. They could have had me spending that $60 on Doom Eternal or something and then me spending another $60 on the quarantine sale, but because they didn't, they got my $60 and now I'm not even going to bother using Steam for the duration of the quarantine. I don't want to play any of my current library and I damn sure am not going to buy another game knowing how eager Steam is to screw me if the game turns out to be garbage.

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

Lots of companines give refunds, that much you can comprehend so far it seems sadly, but you don't like the fact there's always a catch to the refunds. You're free to issue a refund, and it's only up to whom ever in the higher position to decide, if they should grant you a refund, or not, and if they believe you're not entitled to a refund, then you're not getting that refund simple as that, if the product manufacturer, or owner of the IP choose to issue you a refund themselves that's something else you need to deal with them.


https://store.steampowered.com/steam_refunds/
https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#what

What can I request a refund for?
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours - this includes online, offline and shared library playtime. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

- Grocery shopping, depends what you buy, what store you buy from, if something wrong with the product, you can exchange, or refund it, but do you know why they have receipts with printouts on the back, or somewhere on the receipts for most Grocery stores, it's to inform you how the refund works, and what you can, and can't do, heck you can even ask if they have a refund policy, and how it works, and they explain it to you.. Go buy something like loaf of bread, or something, keep it beyond the refund time period policy, if say no longer than 7 days, wait until 8th, or 9th day, then try to get a full refund, and watch how you get deny the refund.

- Electronic stores, shoes, clothing, etc, depends what you buy, what store you buy from, if something wrong with the product, you can exchange, or refund it, but do you know why they have receipts with printouts on the back, or somewhere on the receipts for most, it's to inform you how the refund works, and what you can, and can't do, heck you can even ask if they have a refund policy, and how it works, and they explain it to you. Go buy something like TV, clothings, or whatever, and if the refund policy say no longer than 14 ~ 30 days to return, than keep it wait beyond that refund policy, and watch how you get deny your full refund if you try to return it.

Same thing apply to app stores, game retails, and so on... If you can't clue in that you can't just ignore the refund policy, that's your own problem you fail to recognize, as you're not entitled to refunds as you please, nor are you entitled to play paid games for free, as they're not there to be demo, if you don't like the game, don't buy it in the 1st place, if you bought it to try it out, don't go beyond what the refund policy say.

If you felt you been wrong, you're free to take them to court over the refund you been deny because you broke their policy in the 1st place. Best of luck in court anyways if you want to take Steam into court.

[76561198407601200]

Originally posted by Jay and Silent Rob:

That's absurd. If you buy a game and it's trash you take it back. If you buy a book and it's trash you get a refund. If you buy something as simple as a rice cooker and don't like the way it works you can get a refund.

This is 2020. We are decades beyond saddling 100% of the consequences for a bad product on the consumer. We learned long ago that this is not a good way to do business, because it harms faith in the developer and in the platform and wastes the money involved.

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them. I had no idea that buying them as a bundle would prevent me from getting even a partial refund, and I had no idea that the other was going to be such a long, drawn out disaster of a game that I wouldn't get to the actual gameplay and realize how bad it was until more than 2 hours in.

Now as a consumer, why should I keep bothering with Steam? It cost Steam virtually nothing to let me download the game and I did not request a refund to my bank account. I requested a refund to my Steam wallet because I STILL wanted to spend that $60 on Steam to find something to play during the quarantine.

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

This is a lose-lose!

This is Steam prioritizing $60 over keeping me engaged as a customer. They could have had me spending that $60 on Doom Eternal or something and then me spending another $60 on the quarantine sale, but because they didn't, they got my $60 and now I'm not even going to bother using Steam for the duration of the quarantine. I don't want to play any of my current library and I damn sure am not going to buy another game knowing how eager Steam is to screw me if the game turns out to be garbage.

This is why every modern company gives refunds. It's the only logical way to do business in 2020.

This is 2020, we have youtube at our disposal to see game reviews. I suggest utilizing that going forward so you are actually aware of how a game is and aren't blinding purchasing.

[Satoru]

Pathfinder Kingmaker has been out for 1.5 YEARS

There are no 'surprises' about the game. There are literally tens of thousands of hours on YouTube and Twitch for this game.

If you're gonna get uppity about "my $60" then you'd better at least TRY your due diligence on a a game that is again 1.5 YEARS OLD and where in you can use this magical thing called "The Internet" to do this other thing called "research"

https://www.youtube.com/results?search_query=pathfinder+kingmaker

https://www.twitch.tv/directory/game/Pathfinder%3A%20Kingmaker

I'm out $60 for games I will never touch because I was banking on being able to refund at least one of them.

How adorable, you're basically admitting to abusing the refund system but are not whining about how your abuse isn't working out?

I'm now not playing ANYTHING ON STEAM AT ALL or buying anything in the current sale because I am out $60 on two games that I won't play.

Its almost like you don't actually read the things you say. Is anyone supposed to take this lame 'threat' seriously when you already admit to actively trying to abuse the refund system? This is like a thief complaining to a convenience store they don't have their favorite potato chip flavor to shoplift.

Here's a tip for you

https://kotaku.com/how-not-to-complain-to-a-developer-1505848316

If you don't want to be treated like a number, stop acting like being a number is your only leverage

[Muppet among Puppets]

Does the action not work in the game?

I just looked at a review and it told what the game is like. And i knew its not for me.