Cannot Log in Web Browser

[djkoto]

I was timed out for too many incorrect tries, I got my password off my mobile, and remembered it, I could log into the app, and the steam app, but its been hours later and I still cannot log into any of my web browsers without the time out error message. I read it should only be 30 min but its been hours now. How can I contact support to have this correct this?

[nullable]

I had a similar login issue last week and couldn't login to the website via my browser on my PC for a day or two. What I read, and it did seem to work for me, is I logged into the website on a different device and after that I was able to log into the website on my primary PC.

Specifically in my case I VPN'ed into my work computer and was able to login on it, and then I was magically able to login on my primary PC. But using the browser on your phone may work. I'm not clear if a separate device or separate internet connection is the important component. So if you were to use your phone I'd recommend using your cellular connection as opposed to wifi shared with the PC. What I read suggest just a new device will do, but I don't have direct experience to confirm that.

But if you try some variation please post your results to help clarify my knowledge and maybe help others when they happen to see this post in a google search in three years.

But yeah, it's wonky behavior and a bit of a bonkers solution. Even as a developer I'm a bit mystified by this behavior. Beforehand, I did all the normal stuff I would do if I was developing and needed to clear cookies and sessions and whatnot, which suggests a server side edge case issue I guess.

[Phantom]

I keep hearing this over and over: "i read that it's 30 minutes".

First of all, the time-frame is completely undocumented, and it's different per case.

Sometimes, it extends to 24 hours, and in some instances, weeks.

To get around the "cooldown", you need to get a IP changed using the method required for the type of IP address that you use.

[nullable]

Originally posted by Robin3sk:

I keep hearing this over and over: "i read that it's 30 minutes".

First of all, the time-frame is completely undocumented, and it's different per case.

Sometimes, it extends to 24 hours, and in some instances, weeks.

To get around the "cooldown", you need to get a IP changed using the method required for the type of IP address that you use.

I don't believe that's true. While it's certainly possible that my cooldown expired the moment I engaged in logging into the website via new device, it would be extremely coincidental as logging in had just failed a minute previously.

IE you may not need a new IP, just something with a different IP and lots of people have access to multiple devices with different IPs.

[djkoto]

Thanks for the help ya'll. I can remote to my phone yes, its just annoying having to switch back and forth when I log out ya know? figuring it being hours it was worth to bring up to a discussing. I'm logged in the app and such so its not critical, but still annoying.

[nullable]

Originally posted by djkoto:

Thanks for the help ya'll. I can remote to my phone yes, its just annoying having to switch back and forth when I log out ya know? figuring it being hours it was worth to bring up to a discussing. I'm logged in the app and such so its not critical, but still annoying.

I'm not sure I understand. What I suggested you do is

1. https://store.steampowered.com/ login here on your phone with the browser
   
2. Logout
   
3. https://store.steampowered.com/ try logging into here on your PC.

I mean it should be a one time thing and takes like two minutes including a bathroom break, so not sure where the annoyance comes from if it works and you never have to do it again...

[djkoto]

Yes, I did that, but if I don't save my log in, or someone else wants to sign in, I have to reconnect my phone. So that's when the annoyance comes in. Which has happened twice today. The problem has been solved using the hot spot, didnt mean to create confusion.