Steam support ticket NO RESPONSE for a PASSWORD RESET

[Commish]

I've been waiting over a day and a half for a response from steam support so I can reset my forgotten steam password. I have access to my mobile authentication login codes but I am logged out of the app itself. I've sent in 2 separate tickets that are waiting on a response. What the **** is going on? All I need is a simple password reset. I have provided all the credentials necessary and the waiting is getting ridiculous at this point.

[Nx Machina]

https://store.steampowered.com/stats/support/

Account Security & Recovery - 34,102 requests - wait time - 2.45 hours to 2.74 days

[Commish]

Originally posted by Kusa:

https://store.steampowered.com/stats/support/

Account Security & Recovery - 34,102 requests - wait time - 2.45 hours to 2.74 days

So I really have to wait 3 days? What happens when it surpasses 3 days?

[Nx Machina]

Originally posted by awpGuy:

Originally posted by Kusa:

https://store.steampowered.com/stats/support/

Account Security & Recovery - 34,102 requests - wait time - 2.45 hours to 2.74 days

So I really have to wait 3 days? What happens when it surpasses 3 days?

It will be processed but the times given are not set in stone and may take longer.

If you put in multiple requests it will not jump yours to the top of the queue.

Out of the 34,102 requests you could be anywhere on the list.

They have to check all the information provided by each user to verify the information.

No one knows how many work on the team so an exact number cannot be provided as to when your request will be processed.

[Commish]

Its been 2.8 days. No response on either ticket. What is going on, I am about to send in a third, fourth, and fifth ticket.

[Dr.Shadowds 🐉]

Everytime you you put a new ticket, you have a chance of ending up back of the line, so spamming support will only make your wait even longer until you learn to wait for reply, instead of spamming them

If you done a password reset, this will add couple days cooldowns, before getting your queue then having to wait in that queue for your turn to get a reply.