Steam Account Deleted Please Help!

[YMFW]

My friends steam account has apparently just been removed from all steam databases as he doesnt appear when searched cant login and cant play any of his games. Weve both spent hours looking for a solution and just wind up finding other people with the same issue and no solution. It doesnt help that steams support is a joke with no way to talk to a human being appart from a ticket system that doesnt appear to exist anymore. The fact that an account with hundreds of dollars of games can just disappear without anyway to get it back is a joke. Any help would be appreciated. (PS please dont be that guy who says "Oh you probably just logged in with the wrong information" -_- its not that trust me.)

[DirtyFishy]

You probably just tried the wrong info.
Valve don't delete accounts.

[YMFW]

Originally posted by DirtyFishy:

You probably just tried the wrong info.
Valve don't delete accounts.

Your wrong and wasting my time, don't be a troll.

[DirtyFishy]

I'm not being a troll.
Valve don't delete accounts.

[YMFW]

Originally posted by DirtyFishy:

I'm not being a troll.
Valve don't delete accounts.

Please do not continue to post to this discussion as you clearly dont understand the issue and your wasting my time. The account is gone its no longer shown as having an ID and cant be logged into and many others are having this issue. Whether it was intentionaly removed or was lost due to a server issue you are wrong and are not being helpful.

[Matt]

Steam accounts with games are never deleted. Try recovering the account with either a CD key or by email address/phone number.

Use the Steam support help site: https://help.steampowered.com/en/wizard/HelpWithLogin

[FFL2and3rocks]

No need to be so rude to someone who's trying to help you.

Originally posted by YMFW:

(PS please dont be that guy who says "Oh you probably just logged in with the wrong information" -_- its not that trust me.)

People say "it's not that trust me" all the time and still end up being wrong.

[YMFW]

Originally posted by FFL2and3rocks:

No need to be so rude to someone who's trying to help you.

Originally posted by YMFW:

(PS please dont be that guy who says "Oh you probably just logged in with the wrong information" -_- its not that trust me.)

People say "it's not that trust me" all the time and still end up being wrong.

I said that respectfully i was polite and respectful in making that request. I appreciate your reply but lets please stay on topic so we can find a solution for others having this issue.

[SpunkyJones]

Originally posted by YMFW:

Originally posted by FFL2and3rocks:

No need to be so rude to someone who's trying to help you.



People say "it's not that trust me" all the time and still end up being wrong.

I said that respectfully i was polite and respectful in making that request. I appreciate your reply but lets please stay on topic so we can find a solution for others having this issue.

Solution is most likely trying to log into the right account. Has this just happend today, or has this been ongoing for awhile?

[YMFW]

Originally posted by Matt:

Steam accounts with games are never deleted. Try recovering the account with either a CD key or by email address/phone number.

Use the Steam support help site: https://help.steampowered.com/en/wizard/HelpWithLogin

We tried this and we couldn't recover the account but we are waiting on a support contact. Thanks for the suggestion :)

[YMFW]

Originally posted by SpunkyJones:

Originally posted by YMFW:

I said that respectfully i was polite and respectful in making that request. I appreciate your reply but lets please stay on topic so we can find a solution for others having this issue.

Solution is most likely trying to log into the right account. Has this just happend today, or has this been ongoing for awhile?

It happened very recently he knows his information and we know with 100% certainty that he is logging in properly. Its just like the account is gone from existance.

[Satoru]

Originally posted by YMFW:

Originally posted by SpunkyJones:

Solution is most likely trying to log into the right account. Has this just happend today, or has this been ongoing for awhile?

It happened very recently he knows his information and we know with 100% certainty that he is logging in properly. Its just like the account is gone from existance.

https://support.steampowered.com/kb_article.php?ref=4650-SDKC-0716

The only possiblity would be if someone magically got all your account information, and got ways to prove they own the account and then magically terminated the account. I've never even heard of anyone even trying this.

Or maybe its more likely they simply are logging into the wrong account because this is basically the root cause every single time anyone thinks their account is 'gone'.

Again every single time people claim 'I am 100% sure' then realize "oh yeah I had some other account iwht that email" or "oh yeah I made another account 3 years ago" etc. People are telling you what is the MOST LIKELY scenario. Because every other time someone claimed they were '100 % sure' that turned out to be "100% wrong"

Occam's Razor pretty much tells us that the most likely solution is "they are logging into the wrong account"

[YMFW]

Originally posted by Satoru:

Originally posted by YMFW:

It happened very recently he knows his information and we know with 100% certainty that he is logging in properly. Its just like the account is gone from existance.

https://support.steampowered.com/kb_article.php?ref=4650-SDKC-0716

The only possiblity would be if someone magically got all your account information, and got ways to prove they own the account and then magically terminated the account. I've never even heard of anyone even trying this.

Or maybe its more likely they simply are logging into the wrong account because this is basically the root cause every single time anyone thinks their account is 'gone'.

Again every single time people claim 'I am 100% sure' then realize "oh yeah I had some other account iwht that email" or "oh yeah I made another account 3 years ago" etc. People are telling you what is the MOST LIKELY scenario. Because every other time someone claimed they were '100 % sure' that turned out to be "100% wrong"

I know no one has a reason to believe that im right in saying that the login information is correct and no matter how i word it someones going to say im wrong. So lets just assume that the information is correct, when he logs in it tells him the information is wrong no account matching this information etc. Again like i said believe me or dont your choice but ignoring the logging in aspect of the issue, all of our friends have tried to look him up and re-add him to their friends list and cannot find him. He was removed from all of our friends lists and we couldnt find any evidence of his accounts existance when looking him up with his steam username or email or ID. This maybe that ridiculously unrealistic possibility of someone getting his information and terminating his account, as he has already had his account hijacked multiple times this possibility has become more realistic.

[Satoru]

Originally posted by YMFW:

I know no one has a reason to believe that im right in saying that the login information is correct and no matter how i word it someones going to say im wrong.

Again because in order to 'delete' an account would require a potential attacker to not only steal the account itself, but also steal all possible ownership data concerning the account. Considering that the account itself is more valuable than spending the energy to steal it AND steal all the ownership data AND then make a ticket to delete it.

So lets just assume that the information is correct, when he logs in it tells him the information is wrong no account matching this information etc. Again like i said believe me or dont your choice but ignoring the logging in aspect of the issue, all of our friends have tried to look him up and re-add him to their friends list and cannot find him. He was removed from all of our friends lists and we couldnt find any evidence of his accounts existance when looking him up with his steam username or email or ID.

Note the search on Steam is terribly bad. The email search would fail if an attacker changed the email.

I'm not sure why anyone would remember a friend's actual 32-bit or 64-bit SteamID. But I'll humor you. What is their SteamID. If you're talking Profile URL, again that's going to change so that also wont' come up in searches.

This maybe that ridiculously unrealistic possibility of someone getting his information and terminating his account, as he has already had his account hijacked multiple times this possibility has become more realistic.

Which really points more to the account being hijacked.

[YMFW]

Originally posted by Satoru:

Originally posted by YMFW:

I know no one has a reason to believe that im right in saying that the login information is correct and no matter how i word it someones going to say im wrong.

Again because in order to 'delete' an account would require a potential attacker to not only steal the account itself, but also steal all possible ownership data concerning the account. Considering that the account itself is more valuable than spending the energy to steal it AND steal all the ownership data AND then make a ticket to delete it.

So lets just assume that the information is correct, when he logs in it tells him the information is wrong no account matching this information etc. Again like i said believe me or dont your choice but ignoring the logging in aspect of the issue, all of our friends have tried to look him up and re-add him to their friends list and cannot find him. He was removed from all of our friends lists and we couldnt find any evidence of his accounts existance when looking him up with his steam username or email or ID.

Note the search on Steam is terribly bad. The email search would fail if an attacker changed the email.

I'm not sure why anyone would remember a friend's actual 32-bit or 64-bit SteamID. But I'll humor you. What is their SteamID. If you're talking Profile URL, again that's going to change so that also wont' come up in searches.

This maybe that ridiculously unrealistic possibility of someone getting his information and terminating his account, as he has already had his account hijacked multiple times this possibility has become more realistic.

Which really points more to the account being hijacked.

I may have been unclear about the steam id lookup i was refering to those external sites where you look up a user and their ID not using his ID to look him up i apologize for that. And i cant argue that it could be that they hijacked his account and changed all of his info because that does sound like a good possibility. But they must have changed all of his information because none of us have been able to find anything about his account. He is still trying to get a reply from steam on a ticket currently so i guess we'll have to see what comes from that. Thanks for the reply.

[Satoru]

Originally posted by YMFW:

I may have been unclear about the steam id lookup i was refering to those external sites where you look up a user and their ID not using his ID to look him up i apologize for that. And i cant argue that it could be that they hijacked his account and changed all of his info because that does sound like a good possibility. But they must have changed all of his information because none of us have been able to find anything about his account. He is still trying to get a reply from steam on a ticket currently so i guess we'll have to see what comes from that. Thanks for the reply.

Note the unchangeable things on a Steam account are

1) The ACCOUNT name (not the profile name or the Steam URL)
2) The 32-bit SteamID
3) The 64-bit SteamID

YOu wont' be able to find the account unless you know #2/#3 explicitly

You're only hope of getting that information is to see if your old profile information is cache in Google or on some other website like steamrep. If you were freinds before, then that friends list would be cached on those sites if they scraped yoru profile. Then it would link to the actual SteamID URL which would then let you knwo the account actually exists or not.

Given the hijacking history on the account it seems more likely all the searchable ways you would use have been changed rather than the account deleted.