Steam not detecting all of my RAM [ISOLATED CASE]

[Winkēre]

I have 16 GB of ram, steam is only detecting 8 GB of it. How do I fix it?

Specs:
GPU: 660 Ti
CPU: Ryzen 5 1400
RAM: 2 '8 GB's'

[Ogami]

What does it say? Does your system recognize the RAM when you look on your System page?
If not, what does it say? does it only list 8GB or something like 16 GB ( 8GB usable)?

[Winkēre]

Originally posted by Ogami:

What does it say? Does your system recognize the RAM when you look on your System page?
If not, what does it say? does it only list 8GB or something like 16 GB ( 8GB usable)?

"RAM: 8143 Mb"

My system does recognize my RAM. My RAM is perfectly fine except for Steam not recognizing it.

[Ogami]

Do games recognize your RAM? If so, i would just ignore it as a visual bug in Steam.
God knows the Steam hardware scanner is faulty.
As long as games work with your full RAM its not really a problem.

[Winkēre]

Originally posted by Ogami:

Do games recognize your RAM? If so, i would just ignore it as a visual bug in Steam.
God knows the Steam hardware scanner is faulty.
As long as games work with your full RAM its not really a problem.

Nope, in fact I was having a problem with one of my games with RAM. I thought it was my game at first but after some digging I found out it was steam.

[Ogami]

Originally posted by WhyNotLiam:

Originally posted by Ogami:

Do games recognize your RAM? If so, i would just ignore it as a visual bug in Steam.
God knows the Steam hardware scanner is faulty.
As long as games work with your full RAM its not really a problem.

Nope, in fact I was having a problem with one of my games with RAM. I thought it was my game at first but after some digging I found out it was steam.

But that really does not make much sense unless your RAM itself is defect. Steam does just start your games, it does not determine how games detect your hardware or how much RAM you have in games.

I would suggest to download a free RAM testing programm and let it run a few cycles to find any possible errors.

[Winkēre]

Originally posted by Ogami:

Originally posted by WhyNotLiam:

Nope, in fact I was having a problem with one of my games with RAM. I thought it was my game at first but after some digging I found out it was steam.

But that really does not make much sense unless your RAM itself is defect. Steam does just start your games, it does not determine how games detect your hardware or how much RAM you have in games.

I would suggest to download a free RAM testing programm and let it run a few cycles to find any possible errors.

Currently finding a RAM testing program. Might as well explain my situation.

After getting my computer fixed and buying a new stick of RAM, I, accidentally, put the RAM sticks in the wrong places (side by side rather than every other slot). The game, Cities: Skylines, was working fine and so were my other games. After my computer started crashing for RAM related issues I figured out, via a family friend, that I put them in the wrong place. After putting them in their respected places my game wouldn't load and I started having RAM problems with my games.

[C2Dan88]

Is the new stick of ram the same as the original ram you replaced. For ram to run in dual channel mode they need to be matching sticks of ram (speed, timing and capacity)

For testing memory download and burn memtest to a usb stick and leave it to run for a few hours if the tests passes multiple times then your ram is functioning fine.

[Ogami]

Originally posted by WhyNotLiam:

After getting my computer fixed and buying a new stick of RAM, I, accidentally, put the RAM sticks in the wrong places (side by side rather than every other slot). The game, Cities: Skylines, was working fine and so were my other games. After my computer started crashing for RAM related issues I figured out, via a family friend, that I put them in the wrong place. After putting them in their respected places my game wouldn't load and I started having RAM problems with my games.

Did you take a look in your BIOS if the RAM is correctly running in dual channel mode? ( the reason why you need to place them like you did).

Also, is it exactly the same RAM? Same brand, clock speed and such? Because if not, that actually could be the error. If you try to run RAM in dual channel that is not 100% identical you can get a lot of bugs and crashes.
If that is the case its better to put the RAM back side by side, you will miss out on the performance gain from dual channel RAM mode but it will be much more stable.


Edit: Ninja´d

[Winkēre]

Originally posted by Ogami:

Originally posted by WhyNotLiam:

After getting my computer fixed and buying a new stick of RAM, I, accidentally, put the RAM sticks in the wrong places (side by side rather than every other slot). The game, Cities: Skylines, was working fine and so were my other games. After my computer started crashing for RAM related issues I figured out, via a family friend, that I put them in the wrong place. After putting them in their respected places my game wouldn't load and I started having RAM problems with my games.

Did you take a look in your BIOS if the RAM is correctly running in dual channel mode? ( the reason why you need to place them like you did).

Also, is it exactly the same RAM? Same brand, clock speed and such? Because if not, that actually could be the error. If you try to run RAM in dual channel that is not 100% identical you can get a lot of bugs and crashes.
If that is the case its better to put the RAM back side by side, you will miss out on the performance gain from dual channel RAM mode but it will be much more stable.


Edit: Ninja´d

Wasn't able to to burn a memtest to my USB with the time I had. Once I get back on my computer I'll check if it is on dual channel mode. To answer your question: yes they're the exact same RAM sticks.

[Ogami]

A easy way to test if your RAM works fine is to start your system with just a single stick.
First one , then the other. If there is something wrong with either your system will most likely not start up.

[r.linder]

Originally posted by WhyNotLiam:

Originally posted by Ogami:

But that really does not make much sense unless your RAM itself is defect. Steam does just start your games, it does not determine how games detect your hardware or how much RAM you have in games.

I would suggest to download a free RAM testing programm and let it run a few cycles to find any possible errors.

Currently finding a RAM testing program. Might as well explain my situation.

After getting my computer fixed and buying a new stick of RAM, I, accidentally, put the RAM sticks in the wrong places (side by side rather than every other slot). The game, Cities: Skylines, was working fine and so were my other games. After my computer started crashing for RAM related issues I figured out, via a family friend, that I put them in the wrong place. After putting them in their respected places my game wouldn't load and I started having RAM problems with my games.

Consult your motherboard's manual to find the optimal slots to put your RAM in when you only have 2 modules. Most of them prefer the slot farthest away from the CPU, and the second closest slot to the CPU. Some systems may experience issues with RAM if they aren't in the correct slots, and doing what the manual directs ensures that dual channel is properly accessed.

[Winkēre]

Originally posted by Ogami:

A easy way to test if your RAM works fine is to start your system with just a single stick.
First one , then the other. If there is something wrong with either your system will most likely not start up.

I tried doing that just now. When I tried neither of them would boot up my computer without the other. I also looked in my BIOS for the dual channel mode, I couldn't find it. I'm going to look again once I'm done typing this.

[999999999]

At the top of the Steam client, click "Help" and then "System Information."

Copy/paste that info here.

[r.linder]

Originally posted by WhyNotLiam:

Originally posted by Ogami:

A easy way to test if your RAM works fine is to start your system with just a single stick.
First one , then the other. If there is something wrong with either your system will most likely not start up.

I tried doing that just now. When I tried neither of them would boot up my computer without the other. I also looked in my BIOS for the dual channel mode, I couldn't find it. I'm going to look again once I'm done typing this.

You don't configure dual or single channel in BIOS... It comes automatically based on what channels you put your sticks in and how many DIMMs are being used.

For example, dual channel can only be active when using 2 DIMMs in the correct slots according to the motherboard, or when all 4 slots are populated, but some older systems did support triple and quad channel memory configs.
AM4 boards do not support triple or quad channel memory, so 4 DIMMs will only function in dual channel, and 3 DIMMs will only function in single channel.

Like this:

[X] [X] [] [] or [] [] [X] [X] or [X] [X] [X] [] = Single channel

[] [X] [] [X] or [X] [] [X] [] or [X] [X] [X] [X] = Dual channel

X = DIMM

[Winkēre]

Originally posted by Escorve:

Originally posted by WhyNotLiam:

I tried doing that just now. When I tried neither of them would boot up my computer without the other. I also looked in my BIOS for the dual channel mode, I couldn't find it. I'm going to look again once I'm done typing this.

You don't configure dual or single channel in BIOS... It comes automatically based on what channels you put your sticks in and how many DIMMs are being used.

For example, dual channel can only be active when using 2 DIMMs in the correct slots according to the motherboard, or when all 4 slots are populated.

That's what I thought. I have 2 slots occupied atm I thought it would be on dual channel mode automatically. Still can't find the XMP option in my BIOS.

EDIT: My RAM is in dual channel mode.