BSOD when downloading :: Help and Tips

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Waterotter1 Jul 27, 2018 @ 6:19am

BSOD when downloading

Im gettting a BSOD every time I try to install a game. I have clean wiped my pc and all my drivers are up to date. I reinstalled steam multiple times and have even wiped the cache. I launched in safe mode and still crashed and I have no idea what to do.
Specs:
i7 4790K
16GB RAM
GTX 960

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Showing 1-15 of 17 comments

[wan-clan.org] Gordy Freeman Jul 27, 2018 @ 6:22am

What’s the BSOD say?

Waterotter1 Jul 27, 2018 @ 6:30am

Originally posted by Gordy Freeman 🇦🇺:
What’s the BSOD say?

System Service Exception

[wan-clan.org] Gordy Freeman Jul 27, 2018 @ 6:32am

That’s a really small BSOD message.

Are you very sure that’s all it says?

Waterotter1 Jul 27, 2018 @ 6:39am

Originally posted by Gordy Freeman 🇦🇺:
That’s a really small BSOD message.

Are you very sure that’s all it says?

Yeah dude It says "Your pc ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you.
ERROR: SYSTEM_SERVICE_ECEPTION

Edit: I only started getting it after the steam update with the new chat

Last edited by Waterotter1; Jul 27, 2018 @ 6:40am

Crashed Jul 27, 2018 @ 7:00am

Originally posted by waterotter1:
Originally posted by Gordy Freeman 🇦🇺:
That’s a really small BSOD message.

Are you very sure that’s all it says?
Yeah dude It says "Your pc ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you.
ERROR: SYSTEM_SERVICE_ECEPTION

Edit: I only started getting it after the steam update with the new chat

Check that your drivers are up to date, and that you have no hardware malfunctions. Steam doesn't install any kernel code and thus should not be able to crash your operating system.

Waterotter1 Jul 27, 2018 @ 7:03am

all drivers are up to date and I took off my case like 2 hours ago and dusted everything and made sure it was working properly. so it couldnt be that

ReBoot Jul 27, 2018 @ 7:12am

Uplpad your crash dump. Actually, first check if a crash dump is beimg written and where and then upload it.

Waterotter1 Jul 27, 2018 @ 7:18am

Heres the crash dump
https://drive.google.com/open?id=14oO5pxQwke04VjKgDp2_aahHemakYIf5

Satoru Jul 27, 2018 @ 8:01am

99% chance you have some VPN software that is screwing with the stack

Uninstall any VPN software

Otherwise those nonsense 'killer ethernet' cards also have drivers that were written by drunken monkeys and often crash the entire OS, a feat that is extra special given the HAL layer is separated from the driver layer to prevent this.

Uninstall any fancy networking software

Waterotter1 Jul 27, 2018 @ 8:15am

I dont use a vpn and I dont use ethernet. I uninstalled my ethernet drivers anyway and I still got the crash. The only things I have installed are steam, malwarebytes, discord, razer synapse, firefox, and geforce.

#10

ReBoot Jul 27, 2018 @ 8:25am

Originally posted by waterotter1:
Heres the crash dump
https://drive.google.com/open?id=14oO5pxQwke04VjKgDp2_aahHemakYIf5

Since that's a minidump, WinDbg has troubles pinpointing the exact cause. I suggest you make Windows save full dumps and upload one the next time this happens.

In the meantime, let it be said that this may be a kernel-mode driver issue or a RAM issue. So run
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983 and Windows' own memory diagnostic.

#11

Crashed Jul 27, 2018 @ 8:25am

Originally posted by waterotter1:
I dont use a vpn and I dont use ethernet. I uninstalled my ethernet drivers anyway and I still got the crash. The only things I have installed are steam, malwarebytes, discord, razer synapse, firefox, and geforce.

Try getting Ethernet drivers from Windows Update, then hardwire your computer. If the BSODs stop it is your wireless network driver. Those things love to crash the kernel.

#12