Downloads slow to 10kb/s Verizon - DC / NE US Issue

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It appears Verizon FIOS is the culprit - per other users seems there are difficultues in DC / NE US Area
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As of last night, all of my steam downloads suddenly dropped to approx 10kb/s. This is not specific to any game but any steam game/app. I'm able to download the steam platform just fine and other applications work fine as well. I have a gigabit internet connection - speed test is returning 750/511 MBPS, was able to download a test 1gb file in approx 30 seconds. Games that are updated run fine it's just that my system is unable to download anything from Steam!

https://imgur.com/kMe8Drm

Attempted all of the following without any resolution

Restarting Steam
Restarting PC
Restarting Router
Changing download location
Clearing download cache
Reinstalling Windows
Flushing / Clearing DNS
Turning off Firewall
Files attached: speedtest.jpg

Any help or tips is appreciated

[Eber]

Publicado originalmente por Slayer:

I connected to a VPN and restarted steam. that seemed to fix it. Its a shame

Connected to a VPN and it helped for me too, but it's not a long-term solution. Once you're off VPN, goes back to 10kb/s at best.

[Glizzybrah]

live in NE DC, been experiencing the same issue for a couple days as well.

Tried everything and then some, including trying multiple devices and had some network admin friends remote-in to my pc.

the only thing that works for me is putting my computer to sleep for a while.
it seems to download at-speed for about 10 minutes after it wakes from sleep,
then back to kb/s

[Lambda3]

Publicado originalmente por ReconCharlie:

Just got off the phone with them for the third time. Thankfully, it seems enough people have been calling that the first guy I talked to, Phil, was aware of the issue. I was then passed around to two other technicians until I finally got Gary who was the head tech supervisor. He said that it was an issue with the router not being open to Steam's ports and that they needed to connect with my router to open up the correct Steam port in order to fix the problem.

Again, this all might as well be Chinese to me. I'm a firefighter not a tech savvy IT guru, sadly; I have no idea if this proposed solution even makes sense. However, having had this problem for so long I was gung ho to move forward. Until he gave me the typical warning about opening ports and the possibility for those open ports to allow viruses etc. to get onto your system. I told them that I wanted to hold off and they are going to call me back on Thursday. Does this idea even make sense to folks?

Finally, while this was all going on I had Steam open and low and behold, SOMETHING happened because one of my games actually updated! I have no idea how or why, but at some point, while I was on the phone, it started working. However, it did go back to the usual 10-12 kbps like before.

Anyway, just wanted to share. One of these days we'll figure this out!

That doesn't sound right because of the HTTP 404 error that I have in my logs. The issue is we request data via the GET command. And the server responds with 404 Not found meaning the data was not found. https://en.wikipedia.org/wiki/HTTP_404 . Maybe there is something more weird going on, but I really doubt that.

The fact that these are technicians that are saying this gives me little hope they'll get around to fixing this. I don't have time to keep dedicating to this but if I happen to get a chance, I'll call and try to get a hold of someone technical. I can't quite believe they see these logs, I even gave them to tech support via the FIOS Direct dslreports forum a screenshot showing this.

[ReconCharlie]

Publicado originalmente por Eber:

The idea does make sense as certain ports do need to be open that Steam needs. The concern I have is that those ports should already be open. So I'm perplexed they are not. I reviewed my ports and I believe all the required ones are open. I'll have to double check.

And yes, there are occasional bumps of speed and I get games updated too, but it never lasts long.

Thanks for your insight @Eber, it is much appreciated. This was actually the first time I got a substantial download speed to update one of my games. Sadly it was short lived.

To your aforementioned point though.

I had absolutely no problem updating or downloading until four days ago. Then, for whatever insipid reason, we DMV Fios/Steam customers became afflicted with the quandary before us.

As you alluded, those ports should have already been open, what caused them to close? Clearly they were working before. So what happened? What's the solution moving forward? We have no answers.

Verizon (from my convos and frustration) have a very limited idea, but are trying to be helpful. Whereas Steam, STILL hasn't responded to my one ticket. My one ticket outlining the problem and directing them to this forum posting for their own internal review.

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Publicado originalmente por Eber:

Publicado originalmente por Slayer:

I connected to a VPN and restarted steam. that seemed to fix it. Its a shame

Connected to a VPN and it helped for me too, but it's not a long-term solution. Once you're off VPN, goes back to 10kb/s at best.

Only workaround is connecting to VPN which gets me between 20-70mb in download speeds. As mentioned not a long term solution especially when I and many of us are paying for gigabit speeds... Will keep pestering verizon it seems we're finally getting their attention.

[netnerd]

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

[Scuttlebait]

Publicado originalmente por netnerd:

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

I was also having the same downloading issue since at least Sunday (FIOS outside of Philadelphia). And as of this moment it seems to be working. I hope that it resolves other people's issues as well.

[cSg|mc-Hotsauce]

It is actually worse for me now.

https://steamcommunity.com/sharedfiles/filedetails/?id=1934367000

Not even what I was getting last week, which was about 300. Still far less than 920 or the average 750 I was getting.

[Eber]

Publicado originalmente por netnerd:

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

Actually it's a lot better for me now. It's not as good as I used to be (around 450-700mbs) but I can accept 55 mb/s. Games will at least download now within 5-10 minutes instead of never at all. So thank you! I appreciate the work on this. I hope it continues to get better!

[ReconCharlie]

Publicado originalmente por netnerd:

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

Thanks netnerd. While nowhere near the 500+ mbs I used to get, I am getting around 50 mbs now.

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Publicado originalmente por netnerd:

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

Thanks netnerd - getting 96.7MB/s now. A 9,670% increase in performance!

[Glizzybrah]

working for me now!

staying at-speed for 10 mins now

thank you!!!

[erack]

Publicado originalmente por netnerd:

How does this look now? I have tweaked our routing policy to hopefully alleviate this. We are currently working with Verizon to fix this issue, and hopefully we'll get this done before Christmas.

Fixed today for me!

[Iceira]

dont forget nearest steam DL zone and no VPN, while they are on the case. if you still point at other zone

[шприц]

wow, ty