Downloads slow to 10kb/s Verizon - DC / NE US Issue

[:]]

*******************************************************************************
It appears Verizon FIOS is the culprit - per other users seems there are difficultues in DC / NE US Area
********************************************************************************

As of last night, all of my steam downloads suddenly dropped to approx 10kb/s. This is not specific to any game but any steam game/app. I'm able to download the steam platform just fine and other applications work fine as well. I have a gigabit internet connection - speed test is returning 750/511 MBPS, was able to download a test 1gb file in approx 30 seconds. Games that are updated run fine it's just that my system is unable to download anything from Steam!

https://imgur.com/kMe8Drm

Attempted all of the following without any resolution

Restarting Steam
Restarting PC
Restarting Router
Changing download location
Clearing download cache
Reinstalling Windows
Flushing / Clearing DNS
Turning off Firewall
Files attached: speedtest.jpg

Any help or tips is appreciated

[Lambda3]

Please make sure you also comment on this thread:

Edit: More importantly here: https://www.dslreports.com/forum/r32597214-
And here too if you want: https://forums.verizon.com/t5/Fios-Internet/Verizon-and-Steam-problem-east-coast/m-p/889347

I had to insist that it was an issue on their end for them to address it. I had to escalate and then be pretty aggressive to the supervisor to get him to try to open a ticket with the network administrators. If you use a VPN it immediately fixes the issue. This is probably a BGP routing issue.

For the repair ticket I have, ETA is 9PM EST (edit: my mistake the ticket says 12/09/2019, which is 9PM tomorrow!) for this to be fixed so that is 6 (edit: 30) hours for them to resolve whatever is going on.. which seems like a long time. as of 7:30PM (edit: 9:58PM) EST I'm still having the issue.

However call to also get them to address this. Specifically say its an issue only with Steam and the service is working fine for anyone who isn't using Verizon (say you checked with friends/neighbors who are using Comcast, they don't have this issue. Maybe also throw in a remark that you're thinking of switching cause of the terrible customer service Verizon has in figuring out issues :p). Tell them that when you use a VPN the speeds increase dramatically but when you turn it off again it slows down. Tell them about the forum threads and say dozens of people are reporting the issue. I'm not sure how seriously they're taking the issue as at least for the tier 1 and tier 2 customer support, it seems they're a bit clueless. I said all I wanted was a ticket put in for the issue so they can be aware of it, and if other people call in the network admins will then realize there is an issue. I told them I studied IT in college and majored in it, the issue was definitely on their end. I told them, repeatedly, all I want for them is to just record the fact that I'm having the issue with this service. In all took 30 minutes or so to get them to do it from waiting on hold (about 10) to talking to them. They finally did and apologized once they got a response back from whatever ticketing system they have.

Their logic is if speeds are otherwise fine, then its a Steam issue not a Verizon issue. You have to really fight them on it. Not sure why anyone has to be that aggressive for them to even file a ticket, kind of insane. Maybe they think I'll call and ask for a discount on my bill cause of poor service... well now after having to fight them for so long I definitely will.

[:]]

Ursprungligen skrivet av Lambda3:

Please make sure you also comment on this thread:

https://forums.verizon.com/t5/Fios-Internet/Verizon-and-Steam-problem-east-coast/m-p/889347

I had to insist that it was an issue on their end for them to address that it isn't an issue on their end. I had to escalate and then be pretty aggressive to the supervisor to get him to try to open a ticket with the network administrators. If you use a VPN it immediately fixes the issue. This is probably a BGP routing issue.

For the repair ticket I have, ETA is 9PM EST for this to be fixed so that is 6 hours for them to resolve whatever is going on.. which seems like a long time. as of 7:30PM EST I'm still having the issue.

However call to also get them to address this. Specifically say its an issue only with Steam and the service is working fine for anyone who isn't using Verizon (say you checked with friends/neighbors who are using Comcast, they don't have this issue. Throw in a remark that you're thinking of switching cause of the terrible customer service Verizon has in figuring out issues). Tell them that when you use a VPN the speeds increase dramatically but when you turn it off again it slows down. Tell them about the forum threads and say dozens of people are reporting the issue. I'm not sure how seriously they're taking the issue as at least for the tier 1 and tier 2 customer support, it seems they're a bit clueless. I said all I wanted was a ticket put in for the issue so they can be aware of it, and if other people call in they will then realize. I told them I studied IT in college and majored in it, the issue was definitely on their end. I told them, repeatedly, all I want for them is to just record the fact that I'm having the issue with this service. In all took 30 minutes or so to get them to do it from waiting on hold (about 10) to talking to them. They finally did and apologized once they got a response back from whatever ticketing system they have.

Their logic is if speeds are otherwise fine, then its a Steam issue not a Verizon issue. You have to really fight them on it. Not sure why anyone has to be that aggressive for them to even file a ticket, kind of insane. Maybe they think I'll call and ask for a discount on my bill cause of poor service... well now after having to fight them for so long I definitely will.

Thank you for pursuing this aggressively with Verizon - I'll make a call on my end and post to the forums as well.

[AWOL_Spartan117]

I've issued ticket as well. Currently downloading through a damn VPN at 6 mbps...garbage.

[AWOL_Spartan117]

You know what I just realized...Verizon sent something out about combining my 2.4 and 5 channels to a new channel. I wonder if that roll-out is affecting this??? Anyone else get that message? I'll try to find it.

[AWOL_Spartan117]

"Software Upgrade: A software upgrade was recently pushed to your router allowing you to create a Self-Organizing Network (SON). This enhancement lets your devices move semlessly between 2.4GHz and 5GHz wi-fi signals, ultimately optimizing your devices wi-fi connection"

Little too convenient on the timing.

[:]]

Ursprungligen skrivet av AWOL_Spartan117:

"Software Upgrade: A software upgrade was recently pushed to your router allowing you to create a Self-Organizing Network (SON). This enhancement lets your devices move semlessly between 2.4GHz and 5GHz wi-fi signals, ultimately optimizing your devices wi-fi connection"

Little too convenient on the timing.

I'm experiencing the issue on ethernet & wifi - if you navigate to myfiosgateway.com you can opt out of 2.4 and run exclusively on the 5g band if you desire.

[Lambda3]

Ursprungligen skrivet av solar nights:

Ursprungligen skrivet av AWOL_Spartan117:

"Software Upgrade: A software upgrade was recently pushed to your router allowing you to create a Self-Organizing Network (SON). This enhancement lets your devices move semlessly between 2.4GHz and 5GHz wi-fi signals, ultimately optimizing your devices wi-fi connection"

Little too convenient on the timing.

I'm experiencing the issue on ethernet & wifi - if you navigate to myfiosgateway.com you can opt out of 2.4 and run exclusively on the 5g band if you desire.

I don't have a Verizon FIOS router or any Verizon equipment in my house, its my own, and I'm having this issue. So this is likely not part of the problem.

Also to update everyone, I made a mistake. My ticket doesn't say today by 9PM it says tomorrow by 9PM that they estimate this to be fixed or responded to.

Sorry about that, I didn't even process the date cause I thought 6 hours was pretty long. I didn't expect it to take 30 hours for them to even address this.

Here is what the ticket says:

Commitment Date: 12/09/2019 9:00 PM

Status: OPEN

[Lambda3]

This has now been reported to the FIOS DSL reports forums after someone stated the CSR are more knowledgeable there.

Please edit: create a new post here (because only those that create it can see the post) on the Verizon Direct forum. Verizon Direct is their direct support forum. It will help get some additional attention to the issue, although linked in the post are links to this and every place I've seen discussion of this:
https://www.dslreports.com/forum/vzdirect


Also another post someone made on the plain old "Verizon FiOS" forum.. and then someone replied to that post and advised posting to the "Verizon Direct" forum... those forum names are not at all confusing right? :p
https://www.dslreports.com/forum/r32597019-Steam-downloading-issue-in-Washington-DC

[erack]

Ursprungligen skrivet av AWOL_Spartan117:

"Software Upgrade: A software upgrade was recently pushed to your router allowing you to create a Self-Organizing Network (SON). This enhancement lets your devices move semlessly between 2.4GHz and 5GHz wi-fi signals, ultimately optimizing your devices wi-fi connection"

Little too convenient on the timing.

I don't even have their router/gateway, the ONT connects directly into my Ubiquiti router, and I have the same issue. Definitely a BGP config issue in a DC area Verizon ISP router.

If anyone knows a Valve CDN IP address, then we could compare traceroutes on and off a problematic Fios connection to see where it's failing.

[Lambda3]

Ursprungligen skrivet av erack:

Ursprungligen skrivet av AWOL_Spartan117:

"Software Upgrade: A software upgrade was recently pushed to your router allowing you to create a Self-Organizing Network (SON). This enhancement lets your devices move semlessly between 2.4GHz and 5GHz wi-fi signals, ultimately optimizing your devices wi-fi connection"

Little too convenient on the timing.

I don't even have their router/gateway, the ONT connects directly into my Ubiquiti router, and I have the same issue. Definitely a BGP config issue in a DC area Verizon ISP router.

If anyone knows a Valve CDN IP address, then we could compare traceroutes on and off a problematic Fios connection to see where it's failing.

In attempting to figure out the ip address with netstat -a, I did an ipconfig /release then ipconfig /renew in command line on windows and that seems to have boosted by downloads to their normal speeds. I tried that a few hours ago and it didn't help. So it seems by doing so that re-established the connection to steam. So basically it seems Verizon may have actually fixed things on their end. Make sure to close steam and reopen it, or you might also need to reboot your machine (for good measure router if that doesn't help?) if you don't want to deal with the command line.

[:]]

Downloads seems to be working on me end for the time being -- will check again in the morning

[Lambda3]

Ursprungligen skrivet av Lambda3:

Ursprungligen skrivet av erack:

I don't even have their router/gateway, the ONT connects directly into my Ubiquiti router, and I have the same issue. Definitely a BGP config issue in a DC area Verizon ISP router.

If anyone knows a Valve CDN IP address, then we could compare traceroutes on and off a problematic Fios connection to see where it's failing.

In attempting to figure out the ip address with netstat -a, I did an ipconfig /release then ipconfig /renew in command line on windows and that seems to have boosted by downloads to their normal speeds. I tried that a few hours ago and it didn't help. So it seems by doing so that re-established the connection to steam. So basically it seems Verizon may have actually fixed things on their end. Make sure to close steam and reopen it, or you might also need to reboot your machine (for good measure router if that doesn't help?) if you don't want to deal with the command line.

Very strange. This might not entirely fix the issue. After fixing it, I wanted to download something else to test. Well it was going fast. Then I realized I was on Miami, FL content server because I was trying to troubleshoot it earlier by switching content servers. So I switched back to Washington, DC. Slow download again. So then I did ipconfig /release ipconfig /renew. The download wasn't going at this point (well the current rate was decreasing to zero) so I paused the download and then resumed the download in steam... the download goes fast again.

I'm not sure how that fixes it or why. But it does at least for me, for now

Edit: Closing and reopening steam reintroduces the issue. Now I'm back to where I started and unable to get it to download fast again by using ipconfig ...

Edit2: Was able to get it going again.. had to specifically choose "pause" then "resume" after ipconfig /renew . For some reason at some point the download got queued and scheduled, and moving it back to download has a different behavior than the "pause" and then "resume". I'm assuming its a hacky way of getting it to switch to a different content server IP address that doesn't have the routing issue. I don't have the time or energy to troubleshoot Verizon's issues anymore today. This is definitely on them, and a hacky way of getting whatever is really going on with their routes.

Edit3: Once the download is finished and I try a new download, its back to ~9 KB/s

[Iceira]

and yet you are so few, dont forget Verizon has many custommer in US, sure not all is steam user, but i will bet on, way more then this.

do check router and nic card driver are update with latest firmware and drivers, its impossible to know what every entry post user has done and not done. also try old stable network driver from right support page, what else can you do. and do the ultimate test depend on wall plug i guess and harware gear by router and plug pc laptop at isp line, this is just another way to see if connection is okay, but either way it can still be same issue with current ISP, or we think it is.

and what about neigbour , can we agree on most probably have same isp in same complex or area, there most be other gamers there. and some might have diffrent ISP , and that could also be a good test.

@solar nights
as i can see, you are the only one that has and look like dl that jump up and down , look like congesstion some where, or gear in the cloud at isp that goes down or get up again.

as i see it you have better chance to call verizon, they other at this post seem to have low all the time. i theori this should be better for isp to see things change then same rate, well just a idea, gl with it, i dont have anymore ideas atm.

[:]]

Frustrating, back to square one this morning. Seems any return to normal download speeds is simply temporary.

[erack]

Still absolutely no downloading for me this morning.