Halo Reach freezing and crashing on Ryzen 5 2400G

[Soldier Ramon]

Received MCC as gift and was able to go through campaign on performance quality and 720 res. but the article on Overclock3D says it should run fine on original settings

https://www.overclock3d.net/reviews/software/halo_reach_pc_performance_review_with_amd_ryzen_apu_testing/5

My system on original settings crashes entire PC within 5min of playing to black screen oblivion, sometimes to BSOD with timeout on graphics and once in ten just gracefully disappears into Windows.

[Komrade]

Could we get a list of your full specs?

[Soldier Ramon]

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 2400G with Radeon Vega Graphics
CPU Family: 0x17
CPU Model: 0x11
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3593 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon(TM) RX Vega 11 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.12028.2
DirectX Driver Version: 26.20.12028.2
Driver Date: 8 16 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon(TM) RX Vega 11 Graphics
VendorID: 0x1002
DeviceID: 0x15dd
Revision: 0xc6
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: 2 - ASUS VP278 (2- AMD High Def

Memory:
RAM: 31673 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 8360883 Mb
Largest Free Hard Disk Block: 5978077 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[Komrade]

Thank you. Could you please check your temps with HW Monitor to check this isn't due to overheating? And also reinstall all drivers from your motherboard's website. For GPU drivers wipe them with DDU then reinstall from AMD directly.

[Soldier Ramon]

Is my second monitor taking away some of the performance?

[Komrade]

Publicado originalmente por Soldier Ramon:

Is my second monitor taking away some of the performance?

No, unless you have another game or demanding program on monitor #2, no.

[Soldier Ramon]

Ok, thanks. I will follow your advice and report here later.

[Komrade]

Publicado originalmente por Soldier Ramon:

Ok, thanks. I will follow your advice and report here later.

No problem, make sure you play a game for 10 minutes after opening HW Monitor to make sure the system is actually under load and producing heat. Preferrably the most demanding game you have.

[Soldier Ramon]

Btw. when playing game on main monitor, 2nd monitor is usually just running Firefox with dozen tabs, text editor or similar program. Screen is pretty static.

[Komrade]

Publicado originalmente por Soldier Ramon:

Btw. when playing game on main monitor, 2nd monitor is usually just running Firefox with dozen tabs, text editor or similar program. Screen is pretty static.

Should be closed when gaming, they can take up gigabytes of RAM. Though you have 32GB, so shouldn't be an issue either.

[Soldier Ramon]

I am quite good on RAM, this is home office PC and RAM was my primary thing. But I just noticed that my system is running very hot without anything running, closed all programs in foreground except this one, the CPU cores in H/W monitor are 0.0% sometimes jumping to single digit value and yet:

Temp #1 33 deg C max 41.5
Temp #2 29 deg C max 30
Temp #3 86 deg C max 87
Temp #4 98 deg C max 98
Temp #5 23 deg C max 23

All right, I am surprised the game run at all. Going to check it out.

[Komrade]

Publicado originalmente por Soldier Ramon:

I am quite good on RAM, this is home office PC and RAM was my primary thing. But I just noticed that my system is running very hot without anything running, closed all programs in foreground except this one, the CPU cores in H/W monitor are 0.0% sometimes jumping to single digit value and yet:

Temp #1 33 deg C max 41.5
Temp #2 29 deg C max 30
Temp #3 86 deg C max 87
Temp #4 98 deg C max 98
Temp #3 23 deg C max 23

All right, I am surprised the game run at all. Going to check it out.

Yes, that's overheating. We've narrowed the issue down, that's good.

[Komrade]

https://www.amd.com/en/products/apu/amd-ryzen-5-2400g

Your CPU has a max of 95c, so it's shutting down to prevent physical damage. Do you know how to repaste and dust your cooler out?

[Komrade]

Also how many case fans do you have? In what configuration and location? Intake/exhaust, top/front etc.

[Komrade]

But basically, compressed air and dust out all fans in your system. All fans. Hold the fans down while you spray the can, overspin can cause overvoltage. Don't tilt the can sideways, as liquid will spray out. Don't shake the can prior to spraying. To repaste, unscrew the cooler, wipe the CPU and the actual metal piece on the cooler so that all the old paste is completely off, use a microfiber cloth or any cloth that does not leave lint or other debris. Don't use tissues. Preferably 99% Ispropyl, or as high % as you can go. Ask before using anything other than this, as abrasive solutions can damage the CPU. Then get a tube of paste, I use AS5, MX-4 works fine too, a 3.5g tube is $5 and will last several applications. Apply a small pea sized amount of thermal paste directly in the center of the CPU. Mount the cooler and screw it down. If after all this your temps are still sub-optimal you'll need more case fans or a better air cooler such as the Hyper 212.

[Soldier Ramon]

In the meantime, I have repasted the CPU. The OpenHardwareMonitor still reports those high values, but BIOS shows happy purring machine CPU at 43.5C and MB at 25C. Also critical temp is set to 75C in BIOS at which point the CPU fan should go crazy with 90% duty cycle, but I never heard it.

There is something wrong with OpenHardwareMonitor values. My best guess is, that sensor reports half degrees (so LSB in sensor output is 0.5C) and BIOS recognizes it as such, but OHM treats the value at LSB=1C and so Temp3 and 4 are doubled. So 86 and 98 are in reality 43C and 49C.

Back to original idea with drivers.