Remote Play lags alot

[fredde]

Me and my friend played Cuphead yesterday (me as host) without much of an issue, but today when we are trying to play it lags alot for him, the game freezes, sound stuttering and the image quality turns really bad, we both checked our connections and it's fine both ends..

He did also try to invite me into another game, but it was the same problem but for me instead.. Is the problem on steams end or is there anything we could do? have tried about everything in the steam-remote settings but nothing seems to work.. :(
We live about 1hour away from each other.

[Nx Machina]

Packet loss? Do a test, both of you.

https://packetlosstest.com/

[fredde]

Originally posted by Kusa:

Packet loss? Do a test, both of you.

https://packetlosstest.com/

Thanks! we will look further into this when he's back from his neighbor :)

[Nx Machina]

If both connections show packet loss then reboot your routers.

If both connections are fine and show no packet loss then I suggest you both close down Steam and reboot your PC's for a fresh start.

If it still occurs after rebooting your PC's and Steam, post if available a log of remote play activity, may be there is some information on there to help troubleshoot the problem.

[fredde]

Originally posted by Kusa:

If both connections show packet loss then reboot your routers.

If both connections are fine and show no packet loss then I suggest you both close down Steam and reboot your PC's for a fresh start.

If it still occurs after rebooting your PC's and Steam, post if available a log of remote play activity, may be there is something information on there to help or troubleshoot.

Thank you again for your advice! :) he hasn't came home yet to try, but this is the past log we had:



[2019-12-05 19:39:47] CLIENT: Marking frame 146 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:39:47] CLIENT: Video size: 1920x1080, output size: 1920x1080, overlay size: 1920x1080

[2019-12-05 19:39:47] CLIENT: Video rect: 1920x1080 at 0,0

[2019-12-05 19:39:47] CLIENT: Texture rect: 1920x1080 at 0,0

[2019-12-05 19:39:47] CLIENT: Marking frame 148 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:39:47] CLIENT: Flushing audio, 110 ms queued, 100 ms maximum, delivery delay = 0

[2019-12-05 19:39:48] Setting target framerate: 59.75 [timing: game 1.51, capture 0.33, convert 0.01, encode 6.12, network 11.09, decode 0.20, display 6.43]
[2019-12-05 19:39:49] CLIENT: Targeting 59.75 FPS

[2019-12-05 19:39:49] CLIENT: Got control packet k_EStreamControlSetTargetFramerate

[2019-12-05 19:39:49] CLIENT: SDR connection: Ping 12ms IN: 912.5kb/s 935.4 pkts/s qual 99.9% OUT: 7.2kb/s 112.8 pkts/s qual 100.0%

[2019-12-05 19:39:54] CLIENT: SDR connection: Ping 17ms IN: 1359.7kb/s 1294.3 pkts/s qual 100.0% OUT: 2.2kb/s 50.5 pkts/s qual 100.0%

[2019-12-05 19:39:55] CLIENT: Got video sequence 611, expected 610, sending lost data notification

[2019-12-05 19:39:55] CLIENT: Marking frame 611 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 612 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 614 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 615 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 616 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 617 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 618 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 619 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:59] CLIENT: [SteamNetworkingSockets] Failed to communicate with routing cluster 'gtpe'.

[2019-12-05 19:39:59] CLIENT: SDR connection: Ping 15ms IN: 1331.5kb/s 1265.9 pkts/s qual 99.3% OUT: 2.7kb/s 60.6 pkts/s qual 100.0%

[2019-12-05 19:39:59] CDesktopCaptureDWM: Reinitializing D3D for adapter 0xb0e8
[2019-12-05 19:39:59] Video adapter: NVIDIA GeForce GTX 970, vendor ID: 0x10de, device ID: 0x13c2
[2019-12-05 19:39:59] >>> Switching video stream from GameOverlay_MovieStream_9460 to Desktop_MovieStream
[2019-12-05 19:40:00] CDesktopCaptureDWM: desktop duplication enabled
[2019-12-05 19:40:00] "SessionStats"
{
"GameNameID" "Cuphead"
"appid" "268910"
"TimeSubmitted" "1575571200"
"ResolutionX" "1920"
"ResolutionY" "1080"
"CaptureDescriptionID" "Game polled D3D11 NV12 + NVENC H264"
"DecoderDescriptionID" "DXVA2 hardware decoding"
"BandwidthLimit" "15000"
"FramerateLimit" "0"
"Transport" "4"
"SlowGamePercent" "0"
"SlowCapturePercent" "0"
"SlowConvertPercent" "0"
"SlowEncodePercent" "0"
"SlowNetworkPercent" "0"
"SlowDecodePercent" "0"
"SlowDisplayPercent" "12.6202583312988281"
"AvgClientBitrate" "22.1022243499755859"
"StdDevClientBitrate" "18.6612911224365234"
"AvgServerBitrate" "9079.0830078125"
"StdDevServerBitrate" "34256.90625"
"AvgLinkBandwidth" "33854.4140625"
"AvgPingMS" "20.4020175933837891"
"StdDevPingMS" "9.06492710113525391"
"AvgCaptureMS" "0.370466768741607666"
"StdDevCaptureMS" "0.81231003999710083"
"AvgConvertMS" "0.0434581488370895386"
"StdDevConvertMS" "1.1245417594909668"
"AvgEncodeMS" "6.11339378356933594"
"StdDevEncodeMS" "0.303504616022109985"
"AvgNetworkMS" "12.9935455322265625"
"StdDevNetworkMS" "13.1039905548095703"
"AvgDecodeMS" "2.82247304916381836"
"StdDevDecodeMS" "4.26565217971801758"
"AvgDisplayMS" "1257044.625"
"StdDevDisplayMS" "3318652.5"
"AvgFrameMS" "37.1724739074707031"
"StdDevFrameMS" "20.1499404907226563"
"AvgFPS" "59.0580024719238281"
"StdDevFPS" "9.17972469329833984"
"BigPicture" "0"
"KeyboardMouseInput" "1"
"SteamControllerInput" "0"
"TouchControllerInput" "0"
"GameControllerInput" "0"
"XBox360ControllerInput" "0"
"XBoxOneControllerInput" "0"
"PS3ControllerInput" "0"
"PS4ControllerInput" "0"
"OtherControllerInput" "0"
"WasSpectating" "0"
"RemotePlayTogether" "1"
}

[2019-12-05 19:40:00] >>> Capture method set to Desktop Placeholder + libyuv + NVENC H264
[2019-12-05 19:40:00] CLIENT: Got control packet k_EStreamControlVideoEncoderInfo

[2019-12-05 19:40:00] CLIENT: Marking frame 885 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 893 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 908 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 910 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:02] CLIENT: [SteamNetworkingSockets] Ping measurement completed

[2019-12-05 19:40:02] CLIENT: [SteamNetworkingSockets] Ping location: sto=8+0,sto2=11+1/9+0,fra=29+2/28+0,ams=33+3/28+0,waw=44+4/29+0,lux=36+3/31+0,lhr=36+3/39+0,vie=45+4/39+0,par=43+4/41+0,iad=122+12/108+3,sgp=200+20/196+14,gru=265+26/251+3

[2019-12-05 19:40:02] CLIENT: [SteamNetworkingSockets] RelayNetWorkStatus: avail=OK config=OK anyrelay=OK (OK)

[2019-12-05 19:40:02] Changing record audio process: stopped

[Nx Machina]

Originally posted by fredde:

Thank you again for your advice! :) he hasn't came home yet to try, but this is the past log we had:

No problem. Not promising to solve it just trying to help.


Cut everything from the log except for those that seem relevant to stuttering etc.


[2019-12-05 19:39:47] CLIENT: Marking frame 146 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:39:47] CLIENT: Marking frame 148 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:39:55] CLIENT: Got video sequence 611, expected 610, sending lost data notification

[2019-12-05 19:39:55] CLIENT: Marking frame 611 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 612 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 614 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 615 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 616 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 617 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 618 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:55] CLIENT: Marking frame 619 complete with status k_EStreamFrameResultDroppedReset

[2019-12-05 19:39:59] CLIENT: [SteamNetworkingSockets] Failed to communicate with routing cluster 'gtpe'.

[2019-12-05 19:40:00] CLIENT: Marking frame 885 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 893 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 908 complete with status k_EStreamFrameResultDroppedLate

[2019-12-05 19:40:00] CLIENT: Marking frame 910 complete with status k_EStreamFrameResultDroppedLate


As far as I understand Remote Play works on 1080p, 60 frames per second with a good internet connection between both parties.


Assuming you as the host have vsync off and unlimited frames then this might cause issues with how remote play streams the data at 60 frames per second.

I am basing this on "FramerateLimit" "0" which I read as unlimited, no vsync but I may be wrong.

As a test set vsync on (limiting the frames) and see if that helps.