All Discussions > Steam Forums > Help and Tips > Topic Details
Lunato Mercury Mar 2, 2020 @ 2:49pm
I can't add funds through a prepaid Visa card to Steam??
A little help here? I tried to add it a couple of times now, but apparently its not letting me. I checked the visa card on the OneVinilla website for balance, still has the funds intact, yet steam service doesnt seem to accept said prepaid visa. Any ideas of whats going on?
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Showing 1-9 of 9 comments
Hodman Mar 2, 2020 @ 2:53pm 
Do you see an error message? What does it say?
#1
Lunato Mercury Mar 2, 2020 @ 2:54pm 
A complete total BS given I checked the balance twice. It doesnt even work with my own card either.
Your purchase has not been completed. Your credit card information has been declined by your credit card company.

Note that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After correcting any errors in the information displayed below, please try your purchase again.
#2
Hodman Mar 2, 2020 @ 2:59pm 
Normally that message means the information you provided to Valve doesn't match what the bank/card provider knows about you.
#3
Lunato Mercury Mar 2, 2020 @ 3:00pm 
Its the literal description of a new bought Visa Card. How on earth does that happen for a new card that is the same type of card I have bought before to get funds in steam get denied?
#4
shiel Mar 2, 2020 @ 3:00pm 
Originally posted by Lunato Mercury:
A complete total BS given I checked the balance twice. It doesnt even work with my own card either.
Your purchase has not been completed. Your credit card information has been declined by your credit card company.

Note that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After correcting any errors in the information displayed below, please try your purchase again.


declined by your credit card company
Last edited by shiel; Mar 2, 2020 @ 3:01pm
#5
Lunato Mercury Mar 2, 2020 @ 3:07pm 
Thats completely odd. The card's company is literally the one most used in steam to buy funds, heck, I even used it since I started in steam along with the usual steam cards I find. Did they change Steam's choice in cards?
#6
Hodman Mar 2, 2020 @ 3:07pm 
You'll need to contact support for a more in-depth reply.
#7
Lunato Mercury Mar 2, 2020 @ 3:23pm 
And now, it doesnt let me use paypal either due to trying too many times with my card. :/ I'm sad.
#8
Lunato Mercury Mar 2, 2020 @ 3:35pm 
Problem solved, seems like it kept linking to my old prepaid card instead of the new one. Weird huh? Pretty sure I deleted the old one too.
#9
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Mar 2, 2020 @ 2:49pm
Posts: 9
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