PUBG removed from library?

[realGoofyGoober]

I can't find it anywhere. I've checked all my collections, checked uncategorized, and searched the library. It's not coming up anywhere. Is there something I haven't done and why would it just disappear?

[Ogami]

Its still in the GAMES list on your profile so it should be in your library.
Maybe you accidentally set it to "hidden" or filtered the games list to show only installed games?

In the client at the top select VIEW and "Hidden Games" to take a look.

As for filtering to installed games, make sure that the button that looks like a PLAY symbol is not blue, that filters out all uninstalled games from the library view.

https://prnt.sc/qy73d8

[まりさ]

You may have it "hidden". Top of Steam client->view->hidden games
Then you can unhide it.

[Dr.Shadowds 🐉]

Did you hide it? If so on Steam client, top left, click view, then click hidden games.

Did you check if you removed it? What does it say here?
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=578080&issueid=101

[realGoofyGoober]

Escrito originalmente por Ogami:

Its still in the GAMES list on your profile so it should be in your library.
Maybe you accidentally set it to "hidden" or filtered the games list to show only installed games?

In the client at the top select VIEW and "Hidden Games" to take a look.

Just checked, it's not in my hidden list. It seems to have completely disappeared.

[mimizukari]

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet or Wingamestore.

Whoever you bought it from charged back their card and now your game is promptly removed from steam as nobody paid for the game.

[realGoofyGoober]

Escrito originalmente por Kurumi Tokisaki:

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet, Wingamestore, ETC.

It was purchased from Steam in 2017.

[mimizukari]

Escrito originalmente por Nefarious Gnome:

Escrito originalmente por Kurumi Tokisaki:

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet, Wingamestore, ETC.

It was purchased from Steam.

Then contact support via help.steampowered.com

[Ogami]

Escrito originalmente por Kurumi Tokisaki:

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet or Wingamestore.

Whoever you bought it from charged back their card and now your game is promptly removed from steam as nobody paid for the game.

Again, the game is still in his GAMES list on the profile. If the game was removed by Steam for payment problems its gone from that list, also you get a red ! message in the top of your client.
So thats not it.


@Nefarious Gnome

What happens if you go to the store page of the game? It should have a INSTALL/PLAY button instead of BUY if you already own it.

[Dr.Shadowds 🐉]

If got a red warrning then means payment issue, and need to resolved it to, only way is contact support, and revert the chrage back as well, or if unable to revert, contact support, and ask how to payback the funds.

[realGoofyGoober]

Escrito originalmente por Ogami:

Escrito originalmente por Kurumi Tokisaki:

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet or Wingamestore.

Whoever you bought it from charged back their card and now your game is promptly removed from steam as nobody paid for the game.

Again, the game is still in his GAMES list on the profile. If the game was removed by Steam for payment problems its gone from that list, also you get a red ! message in the top of your client.
So thats not it.


@Nefarious Gnome

What happens if you go to the store page of the game? It should have a INSTALL/PLAY button instead of BUY if you already own it.

I think this worked? I clicked "Play Now" on the store page and it asked me to install the game. Now it's appearing on the library. Thanks for the help, never had a game just flat out disappear from my library(even when uninstalled).

[Ogami]

Escrito originalmente por Dr.Shadowds 🐉:

If got a red warrning then means payment issue, and need to resolved it to, only way is contact support, and revert the chrage back as well, or if unable to revert, contact support, and ask how to payback the funds.

Sigh. We already established that the game is still in his GAMES list on the profile and he never said he got any warning. Its not a payment issue. Especially not after 3 years and buying directly on Steam.

[mimizukari]

Escrito originalmente por Ogami:

Escrito originalmente por Kurumi Tokisaki:

Please do not purchase from unauthorized 3rd party retailers.

Purchase your games directly through Steam or through an authorized retailer such as Humble Store, Green Man Gaming, Gamesplanet or Wingamestore.

Whoever you bought it from charged back their card and now your game is promptly removed from steam as nobody paid for the game.

Again, the game is still in his GAMES list on the profile. If the game was removed by Steam for payment problems its gone from that list, also you get a red ! message in the top of your client.
So thats not it.


@Nefarious Gnome

What happens if you go to the store page of the game? It should have a INSTALL/PLAY button instead of BUY if you already own it.

You would not receive a red warning/payment issue on a third party license such as from g2a or kinguin (I expect both of these to be hearted out) being removed from your account, that only occurs with first party purchases.

But it seems that's not the issue, if it's not in his hidden game library he likely pressed the "remove" option under manage by accident, which means he needs to go through support @ help.steampowered.com

[mimizukari]

Escrito originalmente por Nefarious Gnome:

Escrito originalmente por Ogami:

Again, the game is still in his GAMES list on the profile. If the game was removed by Steam for payment problems its gone from that list, also you get a red ! message in the top of your client.
So thats not it.


@Nefarious Gnome

What happens if you go to the store page of the game? It should have a INSTALL/PLAY button instead of BUY if you already own it.

I think this worked? I clicked "Play Now" on the store page and it asked me to install the game. Now it's appearing on the library. Thanks for the help, never had a game just flat out disappear from my library(even when uninstalled).

You may have only ready to play games being shown in your library. In the top left, check to make sure the play button by the search bar is greyed out, otherwise you will only see games which are installed/installing and ready to play on the system.

[Ogami]

Escrito originalmente por Nefarious Gnome:

I think this worked? I clicked "Play Now" on the store page and it asked me to install the game. Now it's appearing on the library. Thanks for the help, never had a game just flat out disappear from my library(even when uninstalled).

Did you read the other tip i wrote a few posts above?
Sounds to me you had set your library to only show installed games.
So the little play symbol looking button was blue.
Now that you started installing the game it will show up in your library, even with that setting activated.

[realGoofyGoober]

Escrito originalmente por Kurumi Tokisaki:

Escrito originalmente por Nefarious Gnome:

I think this worked? I clicked "Play Now" on the store page and it asked me to install the game. Now it's appearing on the library. Thanks for the help, never had a game just flat out disappear from my library(even when uninstalled).

You may have only ready to play games being shown in your library. In the top left, check to make sure the play button by the search bar is greyed out, otherwise you will only see games which are installed/installing and ready to play on th eysstem.

The vast majority of my games aren't installed at the moment and they're all showing up in the list as normal. Checked it and that setting isn't on. Thanks for the suggestion, though.