How to recover account without proof of purchase?

[:v]

Recently one of my accounts had been taken and had the password and email changed. I have never used a credit card or paypal on this account only steam gift cards which I don't have today. Is it possible for me to recover my account using Steam Guard or anything else?

[J4MESOX4D]

You can only recover an account with the strict proof of ownership listed. If you don't have a credit or debit card attached, it is essential that you retained the gift cards as evidence. There may be nothing you can do.

[Jaunitta 🌸]

Contact support is the only way
https://help.steampowered.com/en/wizard/HelpWithAccountStolen

[Cathulhu]

Originally posted by ✪ blonk:

Is it possible for me to recover my account using Steam Guard or anything else?

No, because it is not proof of ownership as the hijacker could have taken over your Steam Guard.

Originally posted by ✪ blonk:

I have never used a credit card or paypal on this account only steam gift cards which I don't have today.

What do you mean with "I don't have today"?

[ReBoot]

Originally posted by ✪ blonk:

Recently one of my accounts had been taken and had the password and email changed. I have never used a credit card or paypal on this account only steam gift cards which I don't have today. Is it possible for me to recover my account using Steam Guard or anything else?

There's SMS recovery.

[Iceira]

other then report it, and tell steam support of previous login /pw , they will not tell you this or confirm it, but it will indicate you know login/pw and current games bought and that itself should make current user in problem who is right owner. most company will not accept wrong owner, problem as you said you need to tell all information to steam support email content friends list , then they might want to atleast block account, and sametime what steam knows, i dont know.

but you should know much more then you think, in what order you got games added and so on and how many hours played apox,

sure its help, problem is try see this from steam point who is legit owner. current or previous user ( you ) any company in the world will block account and you also prevent new user to keep have access, and if you are lucky that use is not same country if steam even record this.

again support will not tell you anything, you need to recall almost every detail on steam if you can. special in the beginning ( example the more games you have it impossible to remember it. )

and now we are back at adr. and city and name is vital here. its almost a lost case you have here.

[Iceira]

another thing , if you have use credit card to bought steam card and its registrated at bank and bank still have status over it, i doubt a hijack can proof this.

ps.
and if you are more lucky each steam card is regi from scan at product with nr you need to proof at steam. ( there is alot of what if here ) or store have it , most is gone after data laws in how long they have to keep it, banks can choise to not to as service to help own customer. )

gl with it you need to rethink every thing as Sherlock Holmes, if this was my server , i even know the ip.adr you have, but this is steam. ( your job to proof right ownership )

[Vandread]

Originally posted by Iceira:

gl with it you need to rethink every thing as Sherlock Holmes, if this was my server , i even know the ip.adr you have, but this is steam. ( your job to proof right ownership )

Steam Support likely has access to a detailed IP history log; there are hints of that here anyway:
Help -> Steam Support -> My Account -> Data Related to Your Steam Account -> Recent Login History
(Geolocation applied to the login IP)

[Cathulhu]

IPs are irrelevant for account recovery.

[Iceira]

yeah dont proof it, but still show detail, and if hijacker is lesser cleaver , then it won't count to hes advantage. you dont have to tell me or other this , that is steam that hold the cards here.