Steam won't issue a refund for 25 minutes played

[Scatterbine]

I bought monster hunter world: iceborn and put in a refund request two days later with less than half an hour played.

They keep denying it and quoting my playtime of monster hunter world, the first game, as the reason.

Is there any way to contact a human? Steam has done this for the last three or four games I've tried to return. They have their return policy listed, but they don't honor it.

[Chompman]

https://store.steampowered.com/steam_refunds/

REFUNDS ON DOWNLOADABLE CONTENT
(STEAM STORE CONTENT USABLE WITHIN ANOTHER GAME OR SOFTWARE APPLICATION, "DLC")
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

Make sure this all applies as you may had played the original game longer after the dlc was bought and that cannot be done if you want a refund.

[GuRu Asaki]

This sounds confusing...

How would STEAM know how long you've played an Expansion to a Game before?
When the Timer on the Clock only counts for the base Game it's self, & not the DLC?

[Chompman]

引用自 GuRu Asaki：

This sounds confusing...

How would STEAM know how long you've played an Expansion to a Game before?
When the Timer on the Clock only counts for the base Game it's self, & not the DLC?

It's based on the hours of gameplay the game has when you bought the dlc and from then on any time played in either counts together since it's considered one game then.

[Brian9824]

引用自 Scatterbine：

I bought monster hunter world: iceborn and put in a refund request two days later with less than half an hour played.

They keep denying it and quoting my playtime of monster hunter world, the first game, as the reason.

Is there any way to contact a human? Steam has done this for the last three or four games I've tried to return. They have their return policy listed, but they don't honor it.

After buying Iceborn did you play the base game?

[Cheezus Crisp]

引用自 brian9824：

引用自 Scatterbine：

I bought monster hunter world: iceborn and put in a refund request two days later with less than half an hour played.

They keep denying it and quoting my playtime of monster hunter world, the first game, as the reason.

Is there any way to contact a human? Steam has done this for the last three or four games I've tried to return. They have their return policy listed, but they don't honor it.

After buying Iceborn did you play the base game?

Total hours in base game is accounted as the hours spent for the DLC. Even if you just bought the DLC but have more than 2 hours in the base game you're already in-eligible for the refund.

[Brian9824]

引用自 Cheezus Crisp：

引用自 brian9824：

After buying Iceborn did you play the base game?

Total hours in base game is accounted as the hours spent for the DLC. Even if you just bought the DLC but have more than 2 hours in the base game you're already in-eligible for the refund.

That is false. You have 2 hours of playtime and/or 14 days from when you buy the DLC before you are ineligible. Exact same rules as a standard game

So if you had 50 hours in Monster Hunter and then bought Iceborne you could refund as long as you haven't played either for another 2 hours after.

The only difference is there is no difference between playtime for the base game and dlc.

[Cheezus Crisp]

引用自 brian9824：

引用自 Cheezus Crisp：

Total hours in base game is accounted as the hours spent for the DLC. Even if you just bought the DLC but have more than 2 hours in the base game you're already in-eligible for the refund.

That is false. You have 2 hours of playtime and/or 14 days from when you buy the DLC before you are ineligible. Exact same rules as a standard game

So if you had 50 hours in Monster Hunter and then bought Iceborne you could refund as long as you haven't played either for another 2 hours after.

The only difference is there is no difference between playtime for the base game and dlc.

I'm saying this based off experience. My DLC refunds were declined from a game I had 1600+ hours in when I just bought it and realised that I bought them before the Lunar Sale. I requested for a refund and it was denied because I had more than 2 hours in the base game.

[Brian9824]

引用自 Cheezus Crisp：

引用自 brian9824：

That is false. You have 2 hours of playtime and/or 14 days from when you buy the DLC before you are ineligible. Exact same rules as a standard game

So if you had 50 hours in Monster Hunter and then bought Iceborne you could refund as long as you haven't played either for another 2 hours after.

The only difference is there is no difference between playtime for the base game and dlc.

I'm saying this based off experience. My DLC refunds were declined from a game I had 1600+ hours in when I just bought it and realised that I bought them before the Lunar Sale. I requested for a refund and it was denied because I had more than 2 hours in the base game.

I suggest you actually read the first reply where the rules were posted

引用自 Chompman：

https://store.steampowered.com/steam_refunds/

REFUNDS ON DOWNLOADABLE CONTENT
(STEAM STORE CONTENT USABLE WITHIN ANOTHER GAME OR SOFTWARE APPLICATION, "DLC")
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

Make sure this all applies as you may had played the original game longer after the dlc was bought and that cannot be done if you want a refund.

https://store.steampowered.com/steam_refunds/

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased

[Zekiran]

If there is any in game item that comes with this package purchase *it cannot be refunded*.

[GuRu Asaki]

If there is any in game item that comes with this package purchase *it cannot be refunded*.


That makes absolutely no sense?


Why would you buy DLC if there was nothing included? o_@

[FFL2and3rocks]

引用自 GuRu Asaki：

That makes absolutely no sense?

Why would you buy DLC if there was nothing included? o_@

For example, a game might have something like "If you preorder the new expansion to our MMO, your character will receive a Super Duper Sword as a bonus!"

Valve can revoke the expansion, but not your character's Super Duper Sword, which, for all they know, you might not even have anymore. They don't have access to that.

[Zekiran]

引用自 GuRu Asaki：

If there is any in game item that comes with this package purchase *it cannot be refunded*.


That makes absolutely no sense?


Why would you buy DLC if there was nothing included? o_@

DLC includes many different things. Please educate yourself.

It may only be bug fixes and a new story line for existing content. That would be refundable.

It might be an entire new zone or realm to play in. That *might* be refundable, depending on the game itself.

It may be a pack of character items such as weapons, costumes, bonus powers. THAT CANNOT BE REFUNDED.

It counts as 'tangible goods'.

I do not honestly believe that Steam should refund ANY dlc or MMO based purchases. Since the mmos and online interaction must have those things anyway for all the clients to see, and all players MUST have the same client updates to use them, they're going to be downloaded to every player's computer *anyway*. Opting in to those things should really never be handled by Steam. MMO play is just way too complicated with multiple launchers and multiple ways to pay.

[Muppet among Puppets]

https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose the purchase, have a problem.
Request the refund for the dlc, pointing out the facts.

[Satoru]

引用自 GuRu Asaki：

If there is any in game item that comes with this package purchase *it cannot be refunded*.


That makes absolutely no sense?


Why would you buy DLC if there was nothing included? o_@

You can purchase things like GTAV shark money which are consumed in game. Thus they cannot be refunded as you have used the consumable resource

[GuRu Asaki]

So you can refund an Expanding Story DLC, but not a Weapon, or Skin DLC?


You can purchase things like GTAV shark money which are consumed in game. Thus they cannot be refunded as you have used the consumable resource

Ya, but that isn't DLC, that's just In-Game Currency, & i'm aware of that...