TRAILERS NOT WORKING

[F3R07]

I got a new computer yesterday and whenever I try to watch a trailer on steam in fullscreen it DOES NOT WORK. What is happening is whatever part of the video is playing when i click fullscreen freezes and fills the screen but the video keeps playing in a tiny box in the upperleft hand corner.
https://www.dropbox.com/s/5v8g2ddgp1em626/FULLSCREENNOTWORKING.jpg?dl=0

[Velius]

i think that's a steam problem, i'm having something similar since few days (prob since last steam update)

[F3R07]

Thanks, I thought it was something wrong with my computer or settings.

[SLOTH]

Same issue. I would really like to see the trailers in fullscreen instead of tiny window.
Windows 10 here with the annoying Creator's Update. That seems to be when all these extra scaling issues came into view. Fixed them for the most part, but this is one that hasn't gone away.

[kingjohn]

Reply from Steam support. Works ok but then font so small I can't read anything!
Hello,

Thanks for reaching out to Steam Support, I'm sorry to hear the trailer videos are not behaving the way they should.

We've received similar reports from others users who have reported a few different ways to work around this issue. The easiest way to work around this issue is to click on the Windows logo on your taskbar, and type in "Display". You should see a result for "Change Display Settings", click on this to bring up your display settings. From here, under "Change the size of text, apps, and other items" you'll want to ensure is set to "100%". Once these settings have been changed you'll be able to view the trailer videos without the black bar on the right and bottom of the video.

You can also choose to go into your Steam settings and disable the option to "Scale text and icons to match monitor settings", however this will require the Steam Client to restart. This can be done from the Steam client by logging in, clicking "Steam" in the top left, and selecting "Settings". On the new window you'll want to select the "Interface" tab on the left and this option will be just below the Steam Skin selection.

With that said, both of these suggestions are merely workarounds for this issue and at this time we don't have a specific fix for you. We definitely thank you for taking the time to report this issue however!

Along with reports submitted directly to Support, the Steam team uses a number of community sources to help investigate the frequency and severity of issues like this. These issues are continually being addressed through Steam Updates. Support does not provide any information on upcoming or planned fixes.

I would encourage you to search for the issue and post about it in one of the more active Steam community hubs, as other users may be experiencing the same thing.

Official Steam Feedback
Official Steam Help
Steam Subreddit

[NeutralZone]

Thank you, I have searched online for this issue and did not have anything similar appear in the results until discovering this post just now. My trailers/videos from the Steam store page, when switched to full-screen mode, display in full-screen for about one second, then most of it freezes, however, the upper-left quarter of the trailer/video continues to play. It is only that portion of the whole that is seen normally however, the other 3/4 is frozen at the first frame.

The work-around works for me as far as the trailers/videos, but with a 4K monitor, the text and interface are so small they are difficult to work with.

[SLOTH]

Aye. Exactly. I'm using 4K as well. I'm looking forward to a fix for ultra high res folks.

[kwi kwi]

it's your internet problem low speed

[xrodney]

Originally posted by MASTER:

it's your internet problem low speed

Lol, I have same problem and my internet speed is 25+ MB/s (250 Mbit) premium business line so speed is realy not issue.

[kwi kwi]

Strange trailers works good in my case

[SLOTH]

This is some sort of scaling issue. Not a bandwidth issue. One day the scaling for trailers just stopped working correctly. I would guess this also happens more often to Win10 people rather than Win7 people who are using an ultra high res display.