How Long to get Reply from Steam Support ?

[76561198131733330]

i currently waiting for the reply of stolen account, its been 12 hours and no reply at all

[Komrade]

https://store.steampowered.com/stats/support


Account Security & Recovery 29,502 2.45 hours to 2.25 days

[nullable]

https://store.steampowered.com/stats/support

[76561198131733330]

okay thanks, didnt know there was a stats url.

[76561198874863532]

how long tis gone take to reply

[Komrade]

Originally posted by ahmed-iq:

how long tis gone take to reply

Originally posted by notkennyS:

https://store.steampowered.com/stats/support


Account Security & Recovery 29,502 2.45 hours to 2.25 days

Patience.

[Jaunitta 🌸]

How you reported it may also be a key to why its taking so long
here's the steps , did you do this?
Logout of Steam and go to account recovery.
Was your email also stolen?
Recovering a Stolen or Hijacked Steam Account
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[76561198131733330]

Originally posted by Jaunitta 🌸:

How you reported it may also be a key to why its taking so long
here's the steps , did you do this?
Logout of Steam and go to account recovery.
Was your email also stolen?
Recovering a Stolen or Hijacked Steam Account
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

yes my email also stolen they changed everything email, phone number and password.
i did fill the form same as the guide that u gave but i think i didnt use the link from "use this account specific recovery link". It was straight from the steam web when i found i cant login with the account.

i have used the link from the "use this account specifi recovery link" now the account is self locked. but when i filled the ticket it wont sent because i used the same email as my previous.

what to do now? just wait for the reply of my first ticket? i didnt fill the CD key section because i never bought a CD key game from any retail but i got a bunch of keys from free games giveaway from humble bundle and i cant even find the cd key for it anymore on the humble bundle account.

also i have bunch of steam wallet codes do i just need to update my recent request with the codes? thank you in advance

[Jaunitta 🌸]

First you had to lock your account and recover it later
This>>
If you receive that email even though you did not change anything, then click "use this account specific recovery link" to lock your account, to prevent the hijacker from doing anything harmful with it.
There will be instructions in there that will allow you to unlock your account later, please take note of them.
Afterwards, you can then contact Steam Support
go to step 2
Step 2: "My Steam Account was stolen..
click on the prompts
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
then step 3
Step 3: "Change my password"
Step 4: Enter your account name and so on

[76561198131733330]

Originally posted by Jaunitta 🌸:

First you had to lock your account and recover it later
This>>
If you receive that email even though you did not change anything, then click "use this account specific recovery link" to lock your account, to prevent the hijacker from doing anything harmful with it.
There will be instructions in there that will allow you to unlock your account later, please take note of them.
Afterwards, you can then contact Steam Support
go to step 2
Step 2: "My Steam Account was stolen..
click on the prompts
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
then step 3
Step 3: "Change my password"
Step 4: Enter your account name and so on

already have a reply from them and my account has been recovered since yesterday, thanks for info

[Jaunitta 🌸]

Thats awesome Meow.
Mistakes happen so you can learn from them. All the Best
oh and you might get some extra tips here
Revoke the API key
https://steamcommunity.com/discussions/forum/7/3047182696776488455/