I can't get my refund due to system error!

[ZlatX]

9 Jan @ 18:38 300 TL worth of eFootball PES 2020 Legend Edition version was accidentally purchased and I immediately made a refund request. But my 126 hours, which was previously with the free version of eFootball PES 2020 LITE, conflicted with the eFootball PES 2020 Legend Edition, and my error was refund. Please check the playing hours in detail after the purchase. I repeat, the game's play time of 126 hours is played in the FREE version.

[ZlatX]

โพสต์ดั้งเดิมโดย ʀᴀᴡWᴡRʀʀ:

โพสต์ดั้งเดิมโดย ZlatX:

so this is a conflict. advantages would refund. its see dlc. Dlc not more than 2 hours, but the system shows jumble.

Have you submitted your support ticket yet? As I explained earlier?

yes im waiting answer

[rawWwRrr]

โพสต์ดั้งเดิมโดย ZlatX:

โพสต์ดั้งเดิมโดย ʀᴀᴡWᴡRʀʀ:

Have you submitted your support ticket yet? As I explained earlier?

yes im waiting answer

Perfect.

[ZlatX]

โพสต์ดั้งเดิมโดย ZlatX:

9 Jan @ 18:38 300 TL worth of eFootball PES 2020 Legend Edition version was accidentally purchased and I immediately made a refund request. But my 126 hours, which was previously with the free version of eFootball PES 2020 LITE, conflicted with the eFootball PES 2020 Legend Edition, and my error was refund. Please check the playing hours in detail after the purchase. I repeat, the game's play time of 126 hours is played in the FREE version.

They successfully completed my refund. those who give false information should read this.

[Nx Machina]

โพสต์ดั้งเดิมโดย ZlatX:

โพสต์ดั้งเดิมโดย ZlatX:

9 Jan @ 18:38 300 TL worth of eFootball PES 2020 Legend Edition version was accidentally purchased and I immediately made a refund request. But my 126 hours, which was previously with the free version of eFootball PES 2020 LITE, conflicted with the eFootball PES 2020 Legend Edition, and my error was refund. Please check the playing hours in detail after the purchase. I repeat, the game's play time of 126 hours is played in the FREE version.

They successfully completed my refund. those who give false information should read this.

Refunded games do not show on your profile (library) eFootball is still on yours........

Secondly you played 187 hours which is an additional 61 hours on top of the 126 hours you played of the free version.