How does one report moderators in a specific game forum?

[Giga]

Title.

Having issues with moderators in a specific game forum; As of writing this I'm not banned, but considering there's clear and obvious abuse going on towards other players, it's likely I'll be banned just for mentioning this. Going through the in-browser support stuff doesn't yield anything along those lines. How does one go about contacting Steam's moderation and support for problems like this?

[Cathulhu]

Game hub moderators are appointed by the developers/publishers of that game hub. Contact them if you feel they are abusing their position.

[Giga]

Originally posted by Cathulhu:

Game hub moderators are appointed by the developers/publishers of that game hub. Contact them if you feel they are abusing their position.

So....Contact the people who are banning people for reporting others, and say I'd like to report them?

Is there no one beyond that?

[Komrade]

Originally posted by Giga:

Originally posted by Cathulhu:

Game hub moderators are appointed by the developers/publishers of that game hub. Contact them if you feel they are abusing their position.

So....Contact the people who are banning people for reporting others, and say I'd like to report them?

Is there no one beyond that?

The developers and publishers are a level higher than their moderators, they can take action.

[Giga]

Originally posted by notkennyS:

Originally posted by Giga:

So....Contact the people who are banning people for reporting others, and say I'd like to report them?

Is there no one beyond that?

The developers and publishers are a level higher than their moderators, they can take action.

And if the Developer is the Publisher, and the Moderators are apart of their staff?

Again, I'm looking for Steam to handle this for a reason: The developers are the ones doing the moderation, and...Bluntly? They're banning people for reporting guys posting racial and political slurs. No clue what to do at this point other than tug on Steam's coat tail.

[Cathulhu]

If you feel the developer itself is abusing his position, go this way:
https://help.steampowered.com/wizard/HelpWithSteamIssue/?issueid=1003

[↑↑↓↓←→←→BASelect]

Originally posted by Giga:

Originally posted by notkennyS:

The developers and publishers are a level higher than their moderators, they can take action.

And if the Developer is the Publisher, and the Moderators are apart of their staff?

Again, I'm looking for Steam to handle this for a reason: The developers are the ones doing the moderation, and...Bluntly? They're banning people for reporting guys posting racial and political slurs. No clue what to do at this point other than tug on Steam's coat tail.

That's what they are supposed to do. It's against steams rules to do that. It falls under insults and harrassment.

[Komrade]

Originally posted by Legalize Mary Jane:

Originally posted by Giga:

And if the Developer is the Publisher, and the Moderators are apart of their staff?

Again, I'm looking for Steam to handle this for a reason: The developers are the ones doing the moderation, and...Bluntly? They're banning people for reporting guys posting racial and political slurs. No clue what to do at this point other than tug on Steam's coat tail.

That's what they are supposed to do. It's against steams rules to do that. It falls under insults and harrassment.

No it isn’t. Read the post again slowly. Note the word “reporting”.

[Giga]

Originally posted by Cathulhu:

If you feel the developer itself is abusing his position, go this way:
https://help.steampowered.com/wizard/HelpWithSteamIssue/?issueid=1003

Thank you, this was what I was looking for.

Originally posted by notkennyS:

Originally posted by Legalize Mary Jane:

That's what they are supposed to do. It's against steams rules to do that. It falls under insults and harrassment.

No it isn’t. Read the post again slowly. Note the word “reporting”.

Yeah, I'll reiterate: The moderators of that forum are banning people, for those people reporting other people, who have broken steams rules.

[Ogami]

Originally posted by Giga:

Originally posted by Cathulhu:

If you feel the developer itself is abusing his position, go this way:
https://help.steampowered.com/wizard/HelpWithSteamIssue/?issueid=1003

Thank you, this was what I was looking for.

Originally posted by notkennyS:

No it isn’t. Read the post again slowly. Note the word “reporting”.

Yeah, I'll reiterate: The moderators of that forum are banning people, for those people reporting other people, who have broken steams rules.

Steam will not interfere in how a game forum is run. They never have, they never will.
Developers/publishers have 100% control over how they run their game forum on Steam, they can impose any rule they want and ban you for everything they want. The game forums are basically foreign embassies on Steam soil.

[Giga]

Originally posted by Ogami:

Originally posted by Giga:

Thank you, this was what I was looking for.





Yeah, I'll reiterate: The moderators of that forum are banning people, for those people reporting other people, who have broken steams rules.

Steam will not interfere in how a game forum is run. They never have, they never will.
Developers/publishers have 100% control over how they run their game forum on Steam, they can impose any rule they want and ban you for everything they want. The game forums are basically foreign embassies on Steam soil.

So, people handing out threats, posting political slurs and the like, naming and shaming/doxing, and a handful of other things that are against Steam's site wide rules, will not get banned, because reasons? According to what you just said, developers/publishers have license to literally ignore Steam's rules and break them with no consequence....Which I know isn't true, since games have been taken down for that....

[Ogami]

Originally posted by Giga:

So, people handing out threats, posting political slurs and the like, naming and shaming/doxing, and a handful of other things that are against Steam's site wide rules, will not get banned, because reasons? According to what you just said, developers/publishers have license to literally ignore Steam's rules and break them with no consequence....Which I know isn't true, since games have been taken down for that....

Games may have taken down because the developer/publisher broke rules but that has nothing to do with the game forums.
Again, publishers/developers are allowed to set their own rules for their forum here on Steam.
You dont have a "right" as a user to have access to a game´s forum, its 100% a courtesy by the publisher.
They dont even need to offer a forum if they dont want to.

[Satoru]

If you think the DbD moderators are “abusing” you, you might want to read the rules again

https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810

[KillahInstinct]

Originally posted by Ogami:

Originally posted by Giga:

Thank you, this was what I was looking for.





Yeah, I'll reiterate: The moderators of that forum are banning people, for those people reporting other people, who have broken steams rules.

Steam will not interfere in how a game forum is run. They never have, they never will.
Developers/publishers have 100% control over how they run their game forum on Steam, they can impose any rule they want and ban you for everything they want. The game forums are basically foreign embassies on Steam soil.

This not entirely true. I've personally conversed with a lot of third party moderators, and developers, when I felt their actions where out of line (for example, a permanent ban on first offense).

I even set a group for moderators and developers to share their moderation experiences and ask questions.

We also moderate their hubs together with them, unless they explicitly said so or they keep up with reports (and there is thus no reason for us to go there).

If a developer severly abuses his power and basically just bans everyone the game can also be removed from the store (although that's usually part of a bigger pattern of abuse).

[Ogami]

Originally posted by KillahInstinct:

This not entirely true. I've personally conversed with a lot of third party moderators, and developers, when I felt their actions where out of line (for example, a permanent ban on first offense).

I even set a group for moderators and developers to share their moderation experiences and ask questions.

We also moderate their hubs together with them, unless they explicitly said so or they keep up with reports (and there is thus no reason for us to go there).

If a developer severly abuses his power and basically just bans everyone the game can also be removed from the store (although that's usually part of a bigger pattern of abuse).

I stand corrected then but in my 8 years on Steam the standard answer of global mods was always " we dont interfere with gaming forum management".

I know they changed that last year with the announcement that global moderators will help moderate game forums but as i understood its only if the publisher/developer asks for it, not as a default.

[cSg|mc-Hotsauce]

Originally posted by Ogami:

I know they changed that last year with the announcement that global moderators will help moderate game forums but as i understood its only if the publisher/developer asks for it, not as a default.

The short version is that starting on Tuesday, Sept 25th, our moderation team will start reviewing reported discussion posts in all game hubs on Steam. You can opt out if you wish. Read on for the details.

https://steamcommunity.com/groups/steamworks/announcements/detail/1696058394205125837