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Jux Zeil Jan 6, 2020 @ 11:54am
Steam client problem.
Can someone check up on a problem I might be having please?
Since the last update my games have been crashing(with more regularity than usual....because mods). I've been checking task manager in W10 and it's reporting at least 5 instances of "steam client web helper", I try to end task and it straight away creates another instance of it. I've also noticed my "pop-up" for the latest news hasn't been "popping" up since the last update.
Are they related by chance, and if so a fix please?
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Showing 1-15 of 17 comments
Iceira Jan 6, 2020 @ 1:20pm 
check steam library setting turn all off.

Last edited by Iceira; Jan 8, 2020 @ 12:21pm
Zekiran Jan 6, 2020 @ 1:41pm 
Settings > Library > click the two obvious check boxes, restart Steam and see if that helps.
Jux Zeil Jan 7, 2020 @ 12:15pm 
Originally posted by Miss Ann Thrope:
Multiple instances of Steam Client Web Helper is normal, and will be unrelated to the problem you're having.
5 instances?!? Starting to look on par with iCue here.🙄
Jux Zeil Jan 7, 2020 @ 12:27pm 
Originally posted by Iceira:
check steam library setting turn all off.
This is when I'm running a game in the foreground>the game running at 1440P has 1 instance and runs really well 100% of the time(when not testing new mods).....why does Steam Web Helper need 5 instances?

Originally posted by Zekiran:
Settings > Library > click the two obvious check boxes, restart Steam and see if that helps.
Why does the Games Library need to do anything but check periodically for DRM and hacking when playing a game!?! I'm not looking at my library......in fact it's minimised to the notifications bar.....running as a background task.....🤣
Iceira Jan 7, 2020 @ 12:40pm 
new gui take more resources, and many have complain alot over it, things crash and did not do that before the gui update and most solve it that way.

and the more things steam lookup the more "steam client web helper" you get.

i actual manage to get it down, but next reboot all is back and point not stopable
but lets seperated the issue , crash and what webhelper is, is 2 diffrent things.

most will agree with that.
my games have been crashing, this is what i focus on, not the size and how many Megabytes it has.
Last edited by Iceira; Jan 7, 2020 @ 12:42pm
xarvn Jan 7, 2020 @ 1:53pm 
By the way, if you mean the popup "Steam - News" ads, then you can go to View/Update news to manually pull it up. Great if you want to see an ad that you closed accidentally or just want to see again.
Last edited by xarvn; Jan 7, 2020 @ 1:55pm
nintendo Jan 7, 2020 @ 2:02pm 
класс
Jux Zeil Jan 8, 2020 @ 11:28am 
You all seem to have the wrong idea.
1) The crashes every hour or so have only been happening since the last Steam update.
2) Since the update, the news window that pops up when running the steam app has not been "popping" up.
3) After checking Taskmanager in Windows 10, I discovered at least 5 running instances of "Steam Client Web Helper". With each attempt to stop the service/instance it would just create another one.
4) I have also just now witnessed, after waiting with Steam open on the store page for 10 minutes, the news window popped up but it was a blank/black screen.

This tells me one thing......
1) The "Steam Client Web Helper" is not connecting to the host system properly and stalling the thread/instance. Thus it is creating another instance in order to connect(for whatever reason).
The Steam app probably has a max limit set(thankfully) to 5, and that's why it doesn't go any further than 5.

A fix soon would be good Valve!!




Originally posted by Iceira:
new gui take more resources, and many have complain alot over it, things crash and did not do that before the gui update and most solve it that way.

and the more things steam lookup the more "steam client web helper" you get.

i actual manage to get it down, but next reboot all is back and point not stopable
but lets seperated the issue , crash and what webhelper is, is 2 diffrent things.

most will agree with that.
my games have been crashing, this is what i focus on, not the size and how many Megabytes it has.

I know we may have a slight language barrier so I'll cut you some slack....But,
Where did I say I was worried about memory? I'm so good with memory that I can play Fallout 4 at 4K on a GTX 760 with 2GB's!!.....😁

The Steam app is required to play the games you get on Steam(there's a hint there somewhere), so if Steam isn't running correctly it stands to reason that the game will crash because the DRM/hacking detection can't validate the connection.
I would just like Valve to stop ♥♥♥♥♥♥♥ with the launcher and fix and forget.
Jux Zeil Jan 8, 2020 @ 11:31am 
Originally posted by n1^mySelf.nO.Skill:
класс
That's exactly what I said to myself too bud. 😔
Iceira Jan 8, 2020 @ 12:21pm 
check steam library setting turn all off.

Zekiran 6 Jan @ 10:41pm
Settings > Library > click the two obvious check boxes, restart Steam and see if that helps.

, this is what most had crash issue with, the new GUI settings

rest is "steam client web helper" i have on my system 4-10 depend if i have clean up abit , but it will be 10 or more , never seem to stop.

and also under interface - disable GPU accelerated rendering in web views
Last edited by Iceira; Jan 8, 2020 @ 12:25pm
suricatoGC Jan 8, 2020 @ 12:27pm 
epa
Jux Zeil Jan 8, 2020 @ 2:11pm 
Originally posted by Iceira:
check steam library setting turn all off.

Zekiran 6 Jan @ 10:41pm
Settings > Library > click the two obvious check boxes, restart Steam and see if that helps.

, this is what most had crash issue with, the new GUI settings

rest is "steam client web helper" i have on my system 4-10 depend if i have clean up abit , but it will be 10 or more , never seem to stop.

and also under interface - disable GPU accelerated rendering in web views

Why should I switch those off for the first time since they were introduced, and suffer worse performance acceleration instead of Valve fixing the problem. That's all I would like.



Originally posted by HunterKiller:
You talking about bs like this running?

https://steamcommunity.com/sharedfiles/filedetails/?id=1963642637
Oh yeah. That's the bugger.
And yes, you're right. It absolutely is not necessary to have so many instances running at the same time. In fact it's probably causing a cascade effect of stall/crash>new instance.
Shoddy testing if you ask me.
They really need to get the offline mode for single player games OFFLINE FULL STOP!! 🤬

At this rate I'll have to shadow clone their server and run my own. 🤔

I'm guessing you haven't got anywhere solving the issue bud?
Iceira Jan 8, 2020 @ 2:33pm 
contact steam support noone can help you. fact is we are not support and you look like ranting and you miss the point between stop crashing and rest of us dont care what web helper do, it still works for many of us , and we have turn option off.

gl with it.
HunterKiller Jan 13, 2020 @ 7:28pm 
I really don't need your smart mouth. I was just referring to what he was talking about when it comes to the multitude of web helpers running all the time. Each one of those items operate a different function and there is no turn off option. One is for the game library, one for the chat window, another for the activities page, etc...,etc..., if you shut down any one of them, those pages will not work. And no, I wasn't ranting, I was pointing out that it wasn't necessary for all that to be using up your resources, like it does. I really don't care if you care or, not and I know how to contact support, fyi.
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Date Posted: Jan 6, 2020 @ 11:54am
Posts: 18