Refund of a broken game (broken as it is ♥♥♥♥♥♥ progammed)

[jojo_momo3]

First of all, sorry for my (maybe) bad english.

What if you bought a game and:
- spended 11 hours in it (I do not say played, but spended).
- bought it like a week ago.
- the game ran properly until after approx. 5 hours in-game.

After it ran properly, it started to crash, freeze, buttons didn’t work (so you had to alt f4 the game), save files got insanely corrupted in a way that you lost your game, simple in game stats like revenue are calculated wrongly (so you even had to use a calculator).

How is Steam its stance in refunding such a piece of art? I bought it for like 40 euro’s (maybe people know which game I am talking about now 😂). It is a very unknown game. See my profile which one (I only have like 3 games, one of which I played 11 hours).

I mean come on, it isn’t even due my specs (I can run several more sophisticated games smoothly). Looking at the reviews, a lot of people are complaining.

I did asked for a refund, and didn’t got anything... Well, legally they have right, but it is a broken game. BROKEN BROKEN BROKEN. What the heck.

Don't want to put the name of the game in here. Pirates can make use of that by using my steamID to active their pirated game, thus stealing my license. They seam harvesting forums or something like that for people talking about the game lol.

https://www.youtube.com/watch?v=se1OECCObRY&feature=emb_logo

See my profile which game I am talking about (I only have like 3 games, one of which I played 11 hours).

Here are my specs (I used Google Translate):
Computer Information:
Manufacturer: Dell Inc.
Model: Latitude E6230
System size: Laptop
No touch input detected

Processor data:
CPU manufacturer: GenuineIntel
CPU brand: Intel (R) Core (TM) i5-3320M CPU @ 2.60GHz
CPU type: 0x6
CPU model: 0x3a
CPU Stepping: 0x9
CPU type: 0x0
Speed: 2592 MHz
4 logical processors
2 physical processors
Hyper Threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Not supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Not supported
AVX512F: Not supported
AVX512PF: Not supported
AVX512ER: Not supported
AVX512CD: Not supported
AVX512VNNI: Not supported
SHA: Not supported
CMPXCHG16B: Supported
LAHF / SAHF: Supported
PrefetchW: Not supported

Operating system version:
Windows 10 (64 bits)
NTFS: Supported
Cryptography Provider Codes: Supported 311 0x0 0x0 0x0

Video card:
Driver: Intel (R) HD Graphics 4000
Driver name DirectX: igdumdim32.dll
Driver version: 10.18.10.5059
Driver version DirectX: 10.18.10.5059
Driver date: 8 16 2018
OpenGL version: 4.0
Color depth desktop: 32 bits per pixel
Monitor refresh rate: 60 Hz
DirectX card: Intel (R) HD Graphics 4000
Vendor ID: 0x8086
Device ID: 0x166
Review: 0x9
Number of monitors: 1
Number of logical video cards: 1
No SLI or Crossfire found
Primary display resolution: 1366 x 768
Desktop resolution: 1366 x 768
Primary display size: 10.91 "x 6.14" (12.48 "diag)
27.7 cm x 15.6 cm (31.7 cm diag)
Primary bus type not found
Primary VRAM: -2016 MB
Supported MSAA modes: 2x 4x 8x

Sound card:
Sound equipment: Speakers (High Definition A

Memory:
RAM: 8097 MB

Others:
User interface language: Dutch
Media type: Indefinite
Total available space on hard disk: 373632 Mb
Largest free block on hard disk: 193367 Mb
Date of installation of operating system: Jan 01 1970
Game controller: None detected
VR headset: none detected

Here are the minimum requirements of the game (again, I used Google Translate):

MINIMUM:
Operating system: Windows 10, 8, 7
Processor: 1.6 GHz
Memory: 4 GB RAM
Graphics card: 256MB DirectX 9.0-compatible video card
Storage space: 4 GB available space
RECOMMENDED:
Operating system: Windows 10, 8, 7
Processor: 2 Ghz, multi-core processor
Memory: 4 GB RAM
Graphics card: 3D Video card with 512 mb or more or dedicated VRAM

[StickyPawz]

Find the developer/publisher and demand a refund from them, since they made the game.

[shiel]

This is why research before buying is important. Especially if the reviews page is full of people complaining about the same problems.

[...]

This why Steam should maybe fix the hours up a bit or ig just be careful and look into things first (like game previews).

[Nx Machina]

https://store.steampowered.com/steam_refunds

[nullable]

What game me wonders? I wonder why people are often cagey about those details?

Basically you're outside the refund window,you can try to ask for an exception, but no guarantees. You're probably better of disclosing the game's name and trying to find a fix and/or posting in that game's forum to solve that.

If the issue is with your system and not the game, that's not really anyone's fault, but isn't going to be a strong argument for a refund or exception.

[Ogami]

Originally posted by Brockenstein:

What game me wonders? I wonder why people are often cagey about those details?

Because in 95% of these threads, if they say the name, you would see that the game is played by tons of other players at the moment who DONT have those problems, making their initial ranting invalid and removing the only argument they have for refunding way outside the limits.

[shiel]

Originally posted by Warden:

This why Steam should maybe fix the hours up a bit or ig just be careful and look into things first (like game previews).

Properly researching purchases is important.

[Drab]

Originally posted by jojo_momo3:

What if you bought a game and:
- spended 11 hours in it (I do not say played, but spended).
- bought it like a week ago.
- the game ran properly until after approx. 5 hours in-game.

After it ran properly, it started to crash, freeze, buttons didn’t work (so you had to alt f4 the game), save files got insanely corrupted in a way that you lost your game, simple in game stats like revenue are calculated wrongly (so you even had to use a calculator).

How is Steam its stance in refunding such a piece of art? I bought it for like 40 euro’s (maybe people know which game I am talking about now 😂). It isn’t an A-game though.

I mean come on, it isn’t even due my specs. Looking at the reviews, a lot of people are complaining.

I did asked for a refund, and didn’t got anything... Well, legally they have right, but it is a broken game. BROKEN BROKEN BROKEN. What the heck.

You will be automatically rejected if you are over the 2 hours or 2 weeks limit.

Here is how to request a refund outside the limits.

Log in to the Steam client - click on help at the top of the screen - click on Steam Support - click on 'Purchases' - click on the game - "I have a question about this purchase" - explain the issue politely.

Don't play the game at all until you have received an answer.

Asking for the refund to go to your wallet seems to help.

[Zekiran]

Originally posted by jojo_momo3:

How is Steam its stance in refunding such a piece of art? I bought it for like 40 euro’s (maybe people know which game I am talking about now 😂). It isn’t an A-game though.

I mean come on, it isn’t even due my specs. Looking at the reviews, a lot of people are complaining.

You don't say which game. And you don't give your system specs. But what you DO give is 5x over the time limit, so regardless of whether the game is broken that's not likely to get refunded in any way even with the manual request.

I also note VERY IMPORTANTLY you have NO other posts in the forum, which means you NEVER BOTHERED to ask for help in the game's forum, nor did any amount of research before buying.

I mean, good luck to you on this but... you didn't do your part to make the game work.

[jojo_momo3]

Originally posted by Zekiran:

Originally posted by jojo_momo3:

How is Steam its stance in refunding such a piece of art? I bought it for like 40 euro’s (maybe people know which game I am talking about now 😂). It isn’t an A-game though.

I mean come on, it isn’t even due my specs. Looking at the reviews, a lot of people are complaining.

You don't say which game. And you don't give your system specs. But what you DO give is 5x over the time limit, so regardless of whether the game is broken that's not likely to get refunded in any way even with the manual request.

I also note VERY IMPORTANTLY you have NO other posts in the forum, which means you NEVER BOTHERED to ask for help in the game's forum, nor did any amount of research before buying.

I mean, good luck to you on this but... you didn't do your part to make the game work.

Well the tricky part here is that I don't even know the specs of my laptop (it is an i7, that's all what I know). The game itself is like 2gb and has graphics from like a game from 2000 or something. I know that it isn't due my specs.

This is the first game I bought on Steam ever. I did some research afterwards unlucky enough. There seem to be a lot of bad reviews. The reason why I didn't use the game it's review or discussion section is due the fact that it wouldn't matter (enough bad reviews out there) and that some shady russian hackers cracked this game but it only works if you have a steamID of someone that has bought the game. Hope that you understand it now. 40 euro's. Ain't no pirate gonna seize my game lol.

[jojo_momo3]

Originally posted by StickyPawz:

Find the developer/publisher and demand a refund from them, since they made the game.

Good one. I am going to try that out.

[Zekiran]

You STILL haven't even bothered saying which game. What you're seeming to say is that you want to use the pirated version of a game you own, which is really ♥♥♥♥♥♥♥ dumb here as that's a permaban offense.


In order to find your system specs, again DO YOUR RESEARCH in the future, but here:

Go to the top of your Steam library window and find HELP > SYSTEM INFORMATION. Click it, and then COPY that entire list into a txt file so you have it for ease of use.

Paste it here, or find the game's hub and post there to look for help fixing your expensive error.

[nullable]

Whenever people refuse to use proper nouns, I tend to assume they don't really want help.

[Zekiran]

I mean I get that they're butthurt over 40 bucks but.... It's still 100% on them for not doing research.

[jojo_momo3]

Originally posted by Brockenstein:

What game me wonders? I wonder why people are often cagey about those details?

Basically you're outside the refund window,you can try to ask for an exception, but no guarantees. You're probably better of disclosing the game's name and trying to find a fix and/or posting in that game's forum to solve that.

If the issue is with your system and not the game, that's not really anyone's fault, but isn't going to be a strong argument for a refund or exception.

I updated my post. My bad for being so unclear!

Originally posted by Zekiran:

You STILL haven't even bothered saying which game. What you're seeming to say is that you want to use the pirated version of a game you own, which is really ♥♥♥♥♥♥♥ dumb here as that's a permaban offense.


In order to find your system specs, again DO YOUR RESEARCH in the future, but here:

Go to the top of your Steam library window and find HELP > SYSTEM INFORMATION. Click it, and then COPY that entire list into a txt file so you have it for ease of use.

Paste it here, or find the game's hub and post there to look for help fixing your expensive error.

Thank you!

Originally posted by Brockenstein:

Whenever people refuse to use proper nouns, I tend to assume they don't really want help.

What do you mean. Are you roasting me XD