TotallyOscar 2019 年 12 月 30 日 上午 4:03
Too many refund requests.
Hi. I have sent 7 refund requests in a 4.5 month period, 6 being accepted. I have received 2 warnings on my last 2 refunds that I have sent too many refund requests. I do not know what to do now as I assume if I send any more I will likely be denied a refund, and, as such, how long should I wait until I start refunding games again?.
最後修改者:TotallyOscar; 2019 年 12 月 30 日 上午 4:08
引用自 Washell:
Generic response, don't feel offended if it doesn't apply:
Stop using the refund system for demo purposes and you'll be fine. Watch lets play, twitch stream, read reviews, as in, really look into what you're about to buy.

If it's a games not running thing, learn how to read minimum specs.

If you're refunding frequently for another reason, feel free to share those reasons for specific tips.

There's not set time period. The warning, as far as we can deduce is triggered by the ratio of purchased games vs refunded games (*) and/or the ratio of total amount purchased vs total amount refunded (&)

* 10 bought, 6 refunded: warning. 60 bought, 6 refunded: fine
& 60 games bought for $100, 2 games refunded for $90: warning, 60 games bought for $100, 50 games refunded for $10: fine.

NOTE: these numbers are for illustrative purposes ONLY and pulled from where the sun don't shine. Valve has and always will have the final say in these matters, and it's better to ask nicely and politely than to argue with (imaginary/derived) data that supposedly still entitles you to a refund.
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目前顯示第 1-15 則留言,共 29
SpunkyJones 2019 年 12 月 30 日 上午 4:24 
Summer?
此討論串的作者認為本留言為原主題提供了解答。
Washell 2019 年 12 月 30 日 上午 4:25 
Generic response, don't feel offended if it doesn't apply:
Stop using the refund system for demo purposes and you'll be fine. Watch lets play, twitch stream, read reviews, as in, really look into what you're about to buy.

If it's a games not running thing, learn how to read minimum specs.

If you're refunding frequently for another reason, feel free to share those reasons for specific tips.

There's not set time period. The warning, as far as we can deduce is triggered by the ratio of purchased games vs refunded games (*) and/or the ratio of total amount purchased vs total amount refunded (&)

* 10 bought, 6 refunded: warning. 60 bought, 6 refunded: fine
& 60 games bought for $100, 2 games refunded for $90: warning, 60 games bought for $100, 50 games refunded for $10: fine.

NOTE: these numbers are for illustrative purposes ONLY and pulled from where the sun don't shine. Valve has and always will have the final say in these matters, and it's better to ask nicely and politely than to argue with (imaginary/derived) data that supposedly still entitles you to a refund.
ReBoot 2019 年 12 月 30 日 上午 4:32 
You need to change your purchasing behavior. If you pause and then continue as before, that won't help you. Stop using refunds to trey games, research before buying, change your purchase behavior permanently.
Iceira 2019 年 12 月 30 日 上午 4:40 
read all refund rules then, but i will say no matter what rules there are in a world, rules are also to be broken, sometimes things is in a greyzone, but do not count on win argument even then you are right. you need a good plenty of reason to get other side to agree with you.

devs really need to screw things up, ( sell fully games that screw things up like Deadlock 1 if no cd is present then it go into Demoware, ) it was release made this back then, and aient steam about Digital DL , so sense when did we need a cd-rom so game while work.

this is just what i learn, another game was DC all the time server cant keep players in the realm, happend every ½hour. whats the point own such games, they are broken and devs dont bother to fix it, ( again devs are the problem, such games should be kicked out of steam store. )

and i think steam will hear AND LEARN, or all devs can sell things that actual dont work and never intended to work. ( even Bethesda should have a warning, game is broken with the DLC hearthfire build house is broken, and without unofficial patch, it cant be fixed, so yeah there is alot of greyzone, but it might not be main story that is broken , but what about dlc they sold as part of game, and now all in one edition, but that will not fix it , its still same dlc,, rofl, and i think you will alot of crash issue , and some of them is users own faulth with no update pc, another greyzone, and lets not forget OS by microsoft , now older games work again. so yeah previous games to older OS, many works again. ( well as you see not that simple to judge )

but you should research game better , youtube video or reviews , and only doing it then, something is wrong ( IMO ) this is easy for steam to change rule to final bought as seen.
then all is final sale , problem is still broken games by devs. ( but if stem do this , then noone will by games then warning is game is broken, so i dont think steam want that idea. ) this will harm all sale's
最後修改者:Iceira; 2019 年 12 月 30 日 上午 4:42
Claus 2019 年 12 月 30 日 上午 4:46 
Be glad that we have refunds and by abusing such a generous system in the frivolous world we live in today with no second chances, be more aware of when you ask for a refund or your actions may result in changes that affects us all.
最後修改者:Claus; 2019 年 12 月 30 日 上午 4:49
ThatzYoAzz 2019 年 12 月 30 日 上午 4:46 
are you people kidding me? THIS right here is why they crap on us now...He shouldnt have to change SH%T...Hes the customer and the customer is always right...if he isnt doing anything improper its none of their concern why he has refunded however many games, he isnt obligated to do anything! why should he have to go out of his way at all to purchase stuff and if he dont like it return it...is this Gestapo Gaming or what? "He needs to change his purchase behavior"? Really ? why? because steam doesnt like doing their job or the let some stupid bot handle things that shouldnt be handled by bots...so this guy basically should look at buying a video game like getting a job...temporary as it may be...go do this go do that go read this watch that...GTFOH

He can use the system as much as he wants that is why it is there...if he wants to use purchasing a game as a way to actually check them out himself instead of take other people words and watching other gameplay THATS WHAT ITS FOR...you kids today are the exact reason why gaming sucks and is just a money making gimmick like most every thing else nowadays...thanks kiddies for making a wonderful hobby into Gestapo gaming...WE HAVE THE POWER NOT THEM...but idiots like these guys are why they crap on ppl making excuses for the giant conglomerate...they are so big they can do what they want and these chucklheads are actually making excuses for them...this is why the world is so messed up...why should they do the right thing when they have fanboys that make using the system as intended our fault? F THAT...

yea if u refund too much money u get a warning...thats like saying cigarette companies saying if you odnt buy enough packs you get a warning too many warnings and u cant buy anymore LMAO thats steam being whiny because they have to give money back...heaven forbid....Me personally, I am gonna start changing MY purchasing behavior now im gonna buy games i dont want to refund them and i cant wait for something to happen...like banning my account i will sue the crap out of them!
ThatzYoAzz 2019 年 12 月 30 日 上午 4:48 
引用自 Claus
Be glad that we have refunds and by abusing such a generous system in the world we live in today with no second chances, be more aware of when you ask for a refund or your actions may result in changes that affects us all.

They already have affected us all...especially when there are people like you actually defending this kinda of Gestapo shopping crap....this isnt our fault because they dont wanna give too much back TOO F'N BAD! they shouldnt be running a BUSINESS then.
ReBoot 2019 年 12 月 30 日 上午 4:49 
引用自 ThatzYoAzz
are you people kidding me? THIS right here is why they crap on us now...He shouldnt have to change SH%T...Hes the customer and the customer is always right..
Go to a car dealership and demand a new Bentley for 200 bucks, tell me how that went. The customer is only right within reasonable margins.
PS: notalwaysright.com Check out customers leaving reasonable grounds and being denied by managers.
Jerks not knowing their borders is a reason why we can't have nice things.
最後修改者:ReBoot; 2019 年 12 月 30 日 上午 5:01
Washell 2019 年 12 月 30 日 上午 5:01 
引用自 ThatzYoAzz
Really ? why? because steam doesnt like doing their job or the let some stupid bot handle things that shouldnt be handled by bots...so this guy basically should look at buying a video game like getting a job...temporary as it may be...go do this go do that go read this watch that...GTFOH
Refunds costs Valve money. Banks and creditcard companies still want their transaction fees. Nor do they want to be an easy place to download the latest copy of the game before applying a crack. There are numerous other reasons (*) why unlimited refunds are not a sound business strategy, nor does any business offer them. You buy and return clothes at the Gap four times a month, they'll stop selling you stuff.

The customer is only king as long as they're actually bringing in money. Customers that make a company lose money aren't customers but leeches and therefor not king, but vermin.

* https://www.merchantequip.com/merchant-account-blog/238/did-you-know-refunds-are-calculated-into-your-chargeback-ratio
These ratios are also applied to the cost of each transaction. Poor score, higher cost per transaction. Now, for Valve with billions of transactions each year, even half a cent adds up quick.
最後修改者:Washell; 2019 年 12 月 30 日 上午 5:09
AmsterdamHeavy 2019 年 12 月 30 日 上午 5:38 
I like the refund policy, coming from a time when a refund on a video game would cause people to laugh in your face. The best you would get is not even store credit, but the same game in a new box.

That being said, Im all for getting rid of t he refund policy entirely, if for no other reason than to stop these nonsense threads.

Wont happen, but its what people deserve, for sure.
katiem 2019 年 12 月 30 日 上午 5:59 
i bought 2 games, but 2 copies.

2 for me 2 for my boyfriend.

neither of us liked the games so i refunded all 4 copies and got the same warning, even though really i was only refunding 2 games not 4 (because his copies too). i did explain this in the note. they accepted the refunds though and i just bought different games once it was in my wallet :)

i think as long as you have a reasonable explanation to why you've refunded so much they'll accept.

steam has always been quite reasonable that way, i don't think it's so much as a warning but more of a gentle reminder to double check reviews and specs before you buy :)
ReBoot 2019 年 12 月 30 日 上午 6:09 
引用自 AmsterdamHeavy
That being said, Im all for getting rid of t he refund policy entirely, if for no other reason than to stop these nonsense threads.
That's bitter but true. This damn sense of entitlement.
Red Eagle LXIX 2019 年 12 月 30 日 上午 6:39 
Whoa is the age of entitlement. I'm going to don the role of the grumpy grandpa.
In my day;
There were no videos of playthroughs to watch. You had to take the developer's advertising at face value most of the time, and those few magazines that catered to PC gamers.
I remember buying games through the mail (or if you were luck a local store). Opening the box and pulling out the floppies and manual. If any of these were damaged, good luck getting a replacement. even if you had a store, no refunds or exchanges. If you managed to get the developer or publisher you might get a replacement disk but usually not a code or manual (if the manual was the unlock).
If the game didn't work on your PC; Too bad.
If the game had fatal bugs, no patches were coming; Too bad.
If you didn't like the game; Too bad.
Heck, early pre-purchase from some stores wouldn't even allow cancellation if within a week of release date before pre-purchase became common.

We've come a heck of a long way allowing refunds on played games. Just saying.
最後修改者:Red Eagle LXIX; 2019 年 12 月 30 日 上午 6:41
Iceira 2019 年 12 月 30 日 上午 6:43 
引用自 Red Eagle LXIX
Whoa is the age of entitlement. I'm going to don the role of the grumpy grandpa.
In my day;
There were no videos of playthroughs to watch. You had to take the developer's advertising at face value most of the time, and those few magazines that catered to PC gamers.
I remember buying games through the mail (or if you were luck a local store). Opening the box and pulling out the floppies and manual. If any of these were damaged, good luck getting a replacement. even if you had a store, no refunds or exchanges. If you managed to get the developer or publisher you might get a replacement disk but usually not a code or manual (if the manual was the unlock).
If the game didn't work on your PC; Too bad.
If the game had fatal bugs, no patches were coming; Too bad.
If you didn't like the game; Too bad.
Heck, early pre-purchase from some stores wouldn't even allow cancellation if within a week of release date before pre-purchase became common.

yeah and so demo was made, that scre up people pc back then, and i also recall alot of copy content and retur game , and claim dont work, so problem has always been there, and dont tell anyone here you have not hear of this before.
Brian9824 2019 年 12 月 30 日 上午 6:43 
引用自 ThatzYoAzz
引用自 Claus
Be glad that we have refunds and by abusing such a generous system in the world we live in today with no second chances, be more aware of when you ask for a refund or your actions may result in changes that affects us all.

They already have affected us all...especially when there are people like you actually defending this kinda of Gestapo shopping crap....this isnt our fault because they dont wanna give too much back TOO F'N BAD! they shouldnt be running a BUSINESS then.

Umm some of us actually remember back when there were no refunds at all for open video games. The fact that we now have refunds is a luxury that didn't exist as little as 10 years ago.

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