Cant refund a game i played on a free trial

[QWERTY11309]

I played a game on a free trial and racked up about 16 hours of playtime. I just bought the game but the game no longer works.
Ive tried saying in the notes that i played it in the past but i still cant get a refund. im honestly getting pissed off because money is an issue for me.
Anyone know how to make sure i can get my case reviewed by a human not by a robot?

[Drab]

Here is how to request a refund outside the limits.

Log in to the Steam client - click on help at the top of the screen - click on Steam Support - click on 'Purchases' - click on the game - "I have a question about this purchase" - explain the issue politely.

Don't play the game at all until you have received an answer.

Asking for the refund to go to your wallet seems to help

[Jaunitta 🌸]

Free trial doesnt have a refund??
You cant get money back when no money has been paid .

[Muppet among Puppets]

Refund is based on purchase.
So it is nonsense to think anything prior to the initial purchase would have effect.

[QWERTY11309]

Originally posted by Jaunitta 🌸:

Free trial doesnt have a refund??
You cant get money back when no money has been paid .

i bought the game a few months after the trial had ended

[らﾉ几凵什モ]

welcome to the club of no refund games by steam. One advice play only 1 hour that way you may get a chance to refund and yet they may not refund your purchase.

[Ogami]

Originally posted by らﾉ几凵什モ:

welcome to the club of no refund games by steam. One advice play only 1 hour that way you may get a chance to refund and yet they may not refund your purchase.

Complete BS.
I must have refunded at least 50 titles over the years and i got the refund granted for every single one.
And do you know why? Because i played them less then 2 hours and the purchase was not older then 14 days ago.
You know, AS STATED IN THE REFUND POLICY.

If you fulfill the requirements you 100% ALWAYS will get a refund.
Unless you are abusing the system.

[らﾉ几凵什モ]

Originally posted by Ogami:

Originally posted by らﾉ几凵什モ:

welcome to the club of no refund games by steam. One advice play only 1 hour that way you may get a chance to refund and yet they may not refund your purchase.

Complete BS.
I must have refunded at least 50 titles over the years and i got the refund granted for every single one.
And do you know why? Because i played them less then 2 hours and the purchase was not older then 14 days ago.
You know, AS STATED IN THE REFUND POLICY.

If you fulfill the requirements you 100% ALWAYS will get a refund.
Unless you are abusing the system.

There are different regions policies and there is not always 100% refund with them.

[Theblaze]

Originally posted by らﾉ几凵什モ:

Originally posted by Ogami:

Complete BS.
I must have refunded at least 50 titles over the years and i got the refund granted for every single one.
And do you know why? Because i played them less then 2 hours and the purchase was not older then 14 days ago.
You know, AS STATED IN THE REFUND POLICY.

If you fulfill the requirements you 100% ALWAYS will get a refund.
Unless you are abusing the system.

There are different regions policies and there is not always 100% refund with them.

Your regional policies are irrelevant as long as Valve accepts the refund requests.

[Brian9824]

Originally posted by らﾉ几凵什モ:

Originally posted by Ogami:

Complete BS.
I must have refunded at least 50 titles over the years and i got the refund granted for every single one.
And do you know why? Because i played them less then 2 hours and the purchase was not older then 14 days ago.
You know, AS STATED IN THE REFUND POLICY.

If you fulfill the requirements you 100% ALWAYS will get a refund.
Unless you are abusing the system.

There are different regions policies and there is not always 100% refund with them.

No there is not, valve has a standard refund policy and they honor it 100% of the time.

Refunds are 100% if you've bought the game within 2 weeks and have less then 2 hours of playtime. Per the refund rules that clearly indicates free trials, family sharing, etc as well. So the OP can manually request a refund and Steam usually has a good track record with those but its not guaranteed as he does not meed the refund criteria.

[Brian9824]

Originally posted by QWERTY11309:

I played a game on a free trial and racked up about 16 hours of playtime. I just bought the game but the game no longer works.
Ive tried saying in the notes that i played it in the past but i still cant get a refund. im honestly getting ♥♥♥♥♥♥ off because money is an issue for me.
Anyone know how to make sure i can get my case reviewed by a human not by a robot?

What game?

[QWERTY11309]

Originally posted by brian9824:

Originally posted by QWERTY11309:

I played a game on a free trial and racked up about 16 hours of playtime. I just bought the game but the game no longer works.
Ive tried saying in the notes that i played it in the past but i still cant get a refund. im honestly getting ♥♥♥♥♥♥ off because money is an issue for me.
Anyone know how to make sure i can get my case reviewed by a human not by a robot?

What game?

Hell let loose

[Muppet among Puppets]

Point out in your ticket that the playtime was for the free weekend.

[QWERTY11309]

Originally posted by Muppet among Puppets:

Point out in your ticket that the playtime was for the free weekend.

have done. I understand that a big company needs to use bots but ive tried every trick i know to force a human response and still nothing

[Muppet among Puppets]

Do this

Originally posted by Drab:

Here is how to request a refund outside the limits.

Log in to the Steam client - click on help at the top of the screen - click on Steam Support - click on 'Purchases' - click on the game - "I have a question about this purchase" - explain the issue politely.

Don't play the game at all until you have received an answer.

Asking for the refund to go to your wallet seems to help

[QWERTY11309]

Originally posted by Muppet among Puppets:

Do this

Originally posted by Drab:

Here is how to request a refund outside the limits.

Log in to the Steam client - click on help at the top of the screen - click on Steam Support - click on 'Purchases' - click on the game - "I have a question about this purchase" - explain the issue politely.

Don't play the game at all until you have received an answer.

Asking for the refund to go to your wallet seems to help

done that