Help, bought a game twice.

[luuk]

Yesterday I wanted to buy Deep Rock Galactic.

When I paid the game the money got removed from my bank account and I did not get the game. I know that this can take some time so I just waited. After 2.5 hours I got an email that there was an error and that steam did not accept my money. So I bought it again and it worked. So now I have the game but after a couple minutes I got another email that my first (failed) purchase was still accepted. So now I have Deep Rock Galactic on my account but paid for it twice.

If I look in my purchase history by the game I can clearly see that both the purchases are accepted but they said that they did not accept my first purchase.

Please help me what to do. I can not refund it bc got more than 2 hours (already tried).

Thank you for your time and help!

[StickyPawz]

You should contact support about this game.

[Blank]

This happened to me as well but with a different game which i have played for less than 2 hours. I have seen other people having the same issue.

[luuk]

Originally posted by StickyPawz:

You should contact support about this game.

Do you mean a refund? cuzz I already tried that.

[ElvisDeadly]

Originally posted by luuk:

Originally posted by StickyPawz:

You should contact support about this game.

Do you mean a refund? cuzz I already tried that.

You mean you tried explaining your situation to support or you submitted a generic refund request?

[luuk]

Originally posted by ElvisDeadly:

Originally posted by luuk:

Do you mean a refund? cuzz I already tried that.

You mean you tried explaining your situation to support or you submitted a generic refund request?

I made a refund request whit the option that I bought the game 2 times. but still got refused bc I got to many hours. i did not explain it to support just the refun req. Where can I explaine it?

[cSg|mc-Hotsauce]

Manual ticket is necessary...

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

[Joke]

Go here:
https://store.steampowered.com/account/history/

Click the game you have problems with, and you will go to a page with several options.

One of them is "I was charged twice for my purchase", so I think you should start with that.

If that isn't getting you anywhere, there is another option "I have further questions about my purchase" that will let you explain your problem.

[marmih]

If the above suggestions fail, you can always contact your bank and request a chargeback.

[cSg|mc-Hotsauce]

Originally posted by marimih:

If the above suggestions fail, you can always contact your bank and request a chargeback.

The account will be lock for fraud and the payment method will be banned from use on Steam forever.

I do not advise that at all.

[luuk]

Ik Will try the link and select I have a further question. Will keep you in touch if you have the same problem. Already a huge thx for your help everyone!

[luuk]

Hi guys, Just got a message front Steam. The money Will be added back to my Steam account. Thanks you all doe tour help!

[friendly farmer groggy]

i buyed a game 2 times so what is the e mail so i can maill them to gife my my money back

[Cathulhu]

Originally posted by cSg|mc-Hotsauce:

Manual ticket is necessary...

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:

The answer hasn't changed in two years.
There still is no email address.

[𝕾𝕻𝕰𝕶𝕿𝕬⚡]

u should ask Gaben, he's stealing money from ppl lately XD