FSD Dec 1, 2019 @ 5:30pm
What are the consequences to filing a charge back against Valve
I am no longer considering a charge back against Valve.

Anyone continuing said discussion will be treated as harassment.
Last edited by FSD; Dec 1, 2019 @ 11:27pm
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Showing 1-15 of 41 comments
rawWwRrr Dec 1, 2019 @ 5:32pm 
What are the reasons for the refund request?

Edit: https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

Your account would incur a restriction.
Last edited by rawWwRrr; Dec 1, 2019 @ 5:35pm
Satoru Dec 1, 2019 @ 5:34pm 
Well lets go over a few things

1) you're not entitled to a refund if you're outside the refund policy
2) so pretty much at this point you are committing fraud
3) Since you're committing financial fraud,, you might be utterly and totally shocked that doing so has consequnces

https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

4) your account will be immediately suspended due to financial fraud. Account suspension means your account is frozen in time. you cannot add games, buy games, trade, use the market, anything.
5) you will be given several weeks to reverse the charge back since you know, you're committing fraud
6) if you don't, well those consequences now come into play, your accoutn suspension will be permanent

Since Valve has ignored all of my reasoning and made zero comments.

I feel like generally statements like this are more accurately characterized as "I requested a refund outside the refund window and support wont give me a refund so that means I was 'ignored' despite them you know actually telling me that i was outside the refund window but you know lets ignore those minor details and just say support ignored me because that doesnt make me look like a giant tool"
Last edited by Satoru; Dec 1, 2019 @ 5:36pm
cSg|mc-Hotsauce Dec 1, 2019 @ 5:40pm 
You'll have 9 weeks to reverse it or the account lock is permanent. The card used will forever be banned from use on Steam.

How many hours played?

How many days owned?

:qr:
Last edited by cSg|mc-Hotsauce; Dec 1, 2019 @ 5:41pm
FSD Dec 1, 2019 @ 5:58pm 
Hours played almost 6 not even 24 hours old - The policy is 2 hours. But what is the point of having them reviewed if they are unwilling to bother to read any of the comments?

Reasons for refund request - The game was a very bad purchase. The game completely pisses me off. The game is not fun. I tried for over 5 hours trying to find some semblance of enjoyment. I have uninstalled the game. I will never play the game again. Remnant of the Ashes is a pos garbage game that I never should have even considered purchasing.

Since I can't do anything I am ♥♥♥♥♥♥ no matter what I do. My money in my mind has been stolen. I will never support Valve and Steam again.
cSg|mc-Hotsauce Dec 1, 2019 @ 6:03pm 
You went through the automated system that checks 2 things, time played and time owned.

Manual ticket...

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
Satoru Dec 1, 2019 @ 6:39pm 
Originally posted by FSD:
Hours played almost 6 not even 24 hours old - The policy is 2 hours. But what is the point of having them reviewed if they are unwilling to bother to read any of the comments?

Note 'we will review' does not mean 'we magically will give you an instant refund.

Which again goes to the veritable lie of "steam ignored me" which is now obvioulsy "steam didn't give me a refund despite being 3x outside the refund window.

Reasons for refund request - The game was a very bad purchase. The game completely pisses me off. The game is not fun. I tried for over 5 hours trying to find some semblance of enjoyment. I have uninstalled the game. I will never play the game again. Remnant of the Ashes is a pos garbage game that I never should have even considered purchasing.

Since I can't do anything I am ♥♥♥♥♥♥ no matter what I do. My money in my mind has been stolen. I will never support Valve and Steam again.

6 hours is greater than 2 hours

Thus you are outside the refund window. Which is why you are ineligible for a refund. You had 2 hours to play to ask for a refund. You choose to ignore that. that isn't steam's fault. That's yours. Feel free to issue a chargeback,, but know that is YOUR doing, not steam.

You could have stopped playing under 2 hours, you choose not to

Stop blaming steam for not fixing mistakes of your own creation. The refund policy is clear. You choosing to go over it, and then hoping steam will give you a refund is only one person's fault. Yours.
FSD Dec 1, 2019 @ 7:10pm 
When the response indicates nothing at all about comments because it was through the automated refund request. Then you understand it wasn't actually reviewed at all. When there isn't any conversation or response to your comments. Your comments were ignored.

Having my comments ignored is proof that it actually wasn't reviewed. They could of actually written me a response instead of just ticking "Outside of 2 hours policy". All while still denying my refund. Then, I wouldn't be here.

If you can't tell. I was looking for information. Something I wish I had done a better job of instead of buying a game for a friend as a gift and then for myself to play with them and in the end struggle with getting completely pissed off and utterly hating it.

I have every right to place blame. I have every right to hate steam for their choice. I also have every right to choose never to buy another game ever on steam.

I won't be issuing a charge back. As you clearly can't understand what I wrote above. But you didn't write because you took interest to find solace for my problem. You really only wanted to be mean. Not in the slightest bit helpful. Everyone who came before you told me in a lot less rude terms the same information. But hey, you only wanted to be mean.


Originally posted by Satoru:
Originally posted by FSD:
Hours played almost 6 not even 24 hours old - The policy is 2 hours. But what is the point of having them reviewed if they are unwilling to bother to read any of the comments?

Note 'we will review' does not mean 'we magically will give you an instant refund.

Which again goes to the veritable lie of "steam ignored me" which is now obvioulsy "steam didn't give me a refund despite being 3x outside the refund window.

Reasons for refund request - The game was a very bad purchase. The game completely pisses me off. The game is not fun. I tried for over 5 hours trying to find some semblance of enjoyment. I have uninstalled the game. I will never play the game again. Remnant of the Ashes is a pos garbage game that I never should have even considered purchasing.

Since I can't do anything I am ♥♥♥♥♥♥ no matter what I do. My money in my mind has been stolen. I will never support Valve and Steam again.

6 hours is greater than 2 hours

Thus you are outside the refund window. Which is why you are ineligible for a refund. You had 2 hours to play to ask for a refund. You choose to ignore that. that isn't steam's fault. That's yours. Feel free to issue a chargeback,, but know that is YOUR doing, not steam.

You could have stopped playing under 2 hours, you choose not to

Stop blaming steam for not fixing mistakes of your own creation. The refund policy is clear. You choosing to go over it, and then hoping steam will give you a refund is only one person's fault. Yours.
Satoru Dec 1, 2019 @ 7:24pm 
Originally posted by FSD:
When the response indicates nothing at all about comments because it was through the automated refund request. Then you understand it wasn't actually reviewed at all. When there isn't any conversation or response to your comments. Your comments were ignored.

Note that if you're outside the refund window, support does not have to give you a hand written note delivered by owl. They gave you a standard response because you know you're basically over the limit. And functionally no one cares about your dissertation.

Having my comments ignored is proof that it actually wasn't reviewed.

No because really you're not that special. Every goober on steam thinks they're 'special'. You're not. You got a standard response because that's what you deserved. You were over the limit, they saw that you weren't elitible for a refund, so they simply denied it with a stock answer. Again they have to answer thousands of 'oh im so special' people and efficiency means that you don't get a specialized personal response for what is functionally a stock suport request and answer.

If you can't tell. I was looking for information.

Which you have gotten an answer to. You've already pretty much lied about 'support ignoring you'. So now you think you're somehow magically eligible to commit financial fraud.

I have every right to place blame.

Except where it actually belongs

You.

I have every right to hate steam for their choice. I also have every right to choose never to buy another game ever on steam.

I mean sure you're free to make wrong choices an dthen blame 'the world' for not fixing them for you. Want a cookie and some milk too? Did staem force you to play over 2 hours? Nope. did steam hold a gun to your controller and make it play the game for 6 hours? nope. who did that? you did. You are the reason you're in this situation. No one else. Yet you refuse to accept responsibility for it.

I won't be issuing a charge back. As you clearly can't understand what I wrote above.

Yes I totally didn't understand the part where you wrote in the title of your post "What are the consequences for making a charge back" and then telling you what those consequences are. Oh silly me. What was this supposed to be about again?

But you didn't write because you took interest to find solace for my problem.

Again did you want milk and cookies too? Your 'problem' is of your own creation. Did you want sympathy because you were over the refund limit, and then when support correctly denied yoru refund, you came to the forums basically threatening a charge back, and are shocked that people are not fawning over you for some reason?

But hey, you only wanted to be mean.

I mean you could have taken responsiblity for your own actions, but you decided that threatening a chargeback was a better idea. If you think peopel should be feeling 'sorry' for you because you thought "hey financial fraud is a great idea" well you know maybe reconsider your life choices
What is wrong with the game? I thought it wasnt bad.

Never spend time to fix something or trying to like it. Not longer than less than 2 hours.

Do what is suggested here
Originally posted by cSg|mc-Hotsauce:
You went through the automated system that checks 2 things, time played and time owned.

Manual ticket...

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
FSD Dec 1, 2019 @ 8:27pm 
To put it bluntly, I am pissed off. With the developers. With Steam and Valve. Now, with you.

My actions are my own. I'll give you the credit of not having seen the problems I have had with the game. The reasons for why I asked for a refund. Not expected one. But it isn't financial fraud to file a charge back. I have the right to disagree with the charge. Just as Valve would then have the right to hold my action accountable. But they can't prevent the charge back. Not all CC companies require you to have a theft for the reason for a charge back.

I wish I had spent more time deciding whether or not I would enjoy the game. I bought the game as a gift for a friend and for myself to play with said friend along with another friend. They, were enjoying the game. I also don't make flippant choices. Games are supposed to be fun. Not pieces of garbage that piss you off so much that they just induce stress and then force you to interact with people like you that are only capable of being toxic.

Hence, why I came here first to know the answer. Not just react like I wanted to.

Leave me the ♥♥♥♥ alone Satoru.
Concentrate on the problem.

Try to fix it with the suggested method.

If you do not like a movie, leave the cinema before the 2 hours are over. Now you need some more patience to get your case through. With unsure outcome.
Satoru Dec 1, 2019 @ 8:30pm 
Originally posted by FSD:
To put it bluntly, I am pissed off. With the developers. With Steam and Valve. Now, with you.

I mean again no one forced you to play more than 2 hours. That's on you. You seem to be blaming literally 'everyone else' except the person who played the game more than the refund window and is magically shocked that 'yes if you go over the refund window there is functionally no guarantee for a refund'. But who is to blame for that?

You

My actions are my own.

Apparently except the part of 'taking responsibility'
FSD Dec 1, 2019 @ 8:32pm 
Yeah, this is exactly what I have done as soon as I read the post. I should have replied.

Thank you cSg|mc-Hotsauce and Muppet among Puppets.



Originally posted by Muppet among Puppets:
What is wrong with the game? I thought it wasnt bad.

Never spend time to fix something or trying to like it. Not longer than less than 2 hours.

Do what is suggested here
Originally posted by cSg|mc-Hotsauce:
You went through the automated system that checks 2 things, time played and time owned.

Manual ticket...

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

Hope for approval.

:qr:
FSD Dec 1, 2019 @ 9:12pm 
Satoru, you are literally giving me a migraine because you are pissing me off. Which is literally part of why I hated the game.

When you are playing a game with friends, you have peer pressure to try to enjoy a game because your friends are. Because they don't have the problems that I do.

If you want to keep pretending that I am unaware of having been over the 2 hours. It just shows how inconsiderate you really want to be. It took me 30 minutes to find the game impossible when I finally played it by my self. Had I done that from the start instead of playing with friends. Yep, that would of been it. The game is not healthy for me.

See, you don't even have a clue why and what I am blaming or what I am blaming for. You are stuck on your tangent. Because you didn't come in here to be supportive in the help and support thread. You just wanted to be a jerk. If you can't actually come in here to support and help. Then you are only coming in here to harass.
MancSoulja Dec 1, 2019 @ 9:23pm 
Originally posted by FSD:
Satoru, you are literally giving me a migraine because you are pissing me off. Which is literally part of why I hated the game.

When you are playing a game with friends, you have peer pressure to try to enjoy a game because your friends are. Because they don't have the problems that I do.

If you want to keep pretending that I am unaware of having been over the 2 hours. It just shows how inconsiderate you really want to be. It took me 30 minutes to find the game impossible when I finally played it by my self. Had I done that from the start instead of playing with friends. Yep, that would of been it. The game is not healthy for me.

See, you don't even have a clue why and what I am blaming or what I am blaming for. You are stuck on your tangent. Because you didn't come in here to be supportive in the help and support thread. You just wanted to be a jerk. If you can't actually come in here to support and help. Then you are only coming in here to harass.

Only as bad as the migraine we get when people use the word literally twice in a single sentence.

If you want to charge back, go and do it. Why are you here looking for vindication? Go and get your $30 back, take your permanent ban and leave us in peace.

That is if you have the balls to seek a charge back, you're here talking a good game of how you're the keeper of your own destiny, but I don't see any evidence of you acting on your words.

All this is, is a rant because you can't get a refund. You have no intention of making a charge back.
Last edited by MancSoulja; Dec 1, 2019 @ 9:25pm
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Date Posted: Dec 1, 2019 @ 5:30pm
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