Shipping Status: Cancelled???

[OxygeN]

Hello Steam Community,

I wanted to ask you a question, did this ever happen to you?

I've order a steam controller and didn't cancel my order I'm still waiting for it but it says "Shipping Status: Cancelled" without me doing anything.

Anyone knows maybe why?

[Rin]

they broke the EU customer protection laws regarding the obligations between seller and buyer. I dont think geoblocking was the case here. I think what tlktk ment was that steam has been breaking laws befoor with their services while trying to get away with it simply by having a terms of use that users need to sign, while this doesnt work since no terms of use can simply override a countries law.

[Dr.Shadowds 🐉]

Kagamine Rin の投稿を引用：

they broke the EU customer protection laws regarding the obligations between seller and buyer. I dont think geoblocking was the case here. I think what tlktk ment was that steam has been breaking laws befoor with their services while trying to get away with it simply by having a terms of use that users need to sign, while this doesnt work since no terms of use can simply override a countries law.

Geoblocking is not even close being the case, just wanted to make it clear for some people.

Running out of stock, and unable to fulfill your order, and only option is to refund is not agasint the law, as they're returning the money. If this was agasint the law, then any place that ran out of stock can be sue just for running out of stock by this logic, even if means discontinued, and really this is more of a abuse to businesses to force them to cost them more money.

You order TV online, they tell you it's out of stock or discontinued, would you sue them for it because they couldn't fulfill your order? Would you walk into a convenience store, asked if there any more pepis in the backroom because don't see in front, and paid in advance then came back, and told you to take your money back, and told you they ran out, are you going out of your way to sue them because they ran out? Just let that sit for a moment, and notice how prejudice that sounds by this logic. Which is unethical really.

Can have a case if they're holding your money, and not providing what was agree on, but since this is not a hostage on your money, and refund are being given.

Also BTW I'm still waiting on that link where you pull the content you posted from before, which I asked few days ago.

[OxygeN]

I swear if this thread continues in this direction its going to be derailed, people are going to fight, there is going to be some community bans and everyone will be happy.

Believing my intention was to only ask if someone else had the same thing happen to them and it turned to 42 page post with over 600+ comments, I love the steam community

[Zaskar]

Dr.Shadowds 🐉 の投稿を引用：

lso BTW I'm still waiting on that link where you pull the content you posted from before, which I asked few days ago.

For what I understand, it is from Germany(So, by no mean an EU wide law).

There's what I found: https://www.gesetze-im-internet.de/englisch_bgb/englisch_bgb.html#p1551

The section 280 of this also talk about damage instead of the "performance" which, in my understanding, is the refund.

[Dr.Shadowds 🐉]

Zaskar の投稿を引用：

Dr.Shadowds 🐉 の投稿を引用：

Geoblocking is not even close being the case, just wanted to make it clear for some people.

Running out of stock, and unable to fulfill your order, and only option is to refund is not agasint the law, as they're returning the money. If this was agasint the law, then any place that ran out of stock can be sue just for running out of stock by this logic, even if means discontinued, and really this is more of a abuse to businesses to force them to cost them more money.

You order TV online, they tell you it's out of stock or discontinued, would you sue them for it because they couldn't fulfill your order? Would you walk into a convenience store, asked if there any more pepis in the backroom because don't see in front, and paid in advance then came back, and told you to take your money back, and told you they ran out, are you going out of your way to sue them because they ran out? Just let that sit for a moment, and notice how prejudice that sounds by this logic. Which is unethical really.

Can have a case if they're holding your money, and not providing what was agree on, but since this is not a hostage on your money, and refund are being given.

Also BTW I'm still waiting on that link where you pull the content you posted from before, which I asked few days ago.

For what I understand, it is from Germany(So, by no mean an EU wide law).

There's what I found: https://www.gesetze-im-internet.de/englisch_bgb/englisch_bgb.html#p1551

Thank you for your help, and you're correct.

I read the refunds terms, and time frame is no where even close to what someone ranting about, as it's less than a week when the refund happen, compare to month's that in the website terms... So really no grounds at all to be ranting, so not only he ignore the rest of the terms that were listed below. Also to add there are several sections for related to refunds.

[Ocsabat]

OxygeN の投稿を引用：

I swear if this thread continues in this direction its going to be derailed, people are going to fight, there is going to be some community bans and everyone will be happy.

Believing my intention was to only ask if someone else had the same thing happen to them and it turned to 42 page post with over 600+ comments, I love the steam community :cleanseal:

This thread is on the wane. There's not much to fight about now. No one is going to get banned for whining about compensation. Soon, everyone will have gotten their refund or their controller and this thread will be forgotten. It was fun while it lasted.

[Sociopath]

Ordered 2. One finally arrived. The other still says processing on pc, and shipping soon on the app. Wondering if they messed up thinking I only ordered one. Been 8 days now.

[Silicon Vampire]

Well, it took nearly 8 days for mine to show as shipped...

[Danteu]

Silicon Vampire の投稿を引用：

Well, it took nearly 8 days for mine to show as shipped...

Mine still hasn't shipped man. I read on reddit that someone who ordered on the 26th had theirs canceled yesterday. This is giving me stupid anxiety.

[Danteu]

Sociopath の投稿を引用：

Ordered 2. One finally arrived. The other still says processing on pc, and shipping soon on the app. Wondering if they messed up thinking I only ordered one. Been 8 days now.

I'd honestly be happy if one shipped early and the other one came at some other time weeks later. I just want to try the controller out in some FPS games,some arpg's and maybe some fighting games.

I'm super curious if I can get the left touch pad to emulate a d-pad. The standard d-pad hurts my effing thumb after some play so if that works out well then I've finally found my answer to the ancient d-pad.

[FROYO Rando Blueberry King Jesus]

King of Blades の投稿を引用：

Sociopath の投稿を引用：

Ordered 2. One finally arrived. The other still says processing on pc, and shipping soon on the app. Wondering if they messed up thinking I only ordered one. Been 8 days now.

I'd honestly be happy if one shipped early and the other one came at some other time weeks later. I just want to try the controller out in some FPS games,some arpg's and maybe some fighting games.

I'm super curious if I can get the left touch pad to emulate a d-pad. The standard d-pad hurts my effing thumb after some play so if that works out well then I've finally found my answer to the ancient d-pad.

I'd recommend not using a controller for FPS games

[Danteu]

JESU̡S I͠S̢ ̧KING̷ の投稿を引用：

King of Blades の投稿を引用：

I'd honestly be happy if one shipped early and the other one came at some other time weeks later. I just want to try the controller out in some FPS games,some arpg's and maybe some fighting games.

I'm super curious if I can get the left touch pad to emulate a d-pad. The standard d-pad hurts my effing thumb after some play so if that works out well then I've finally found my answer to the ancient d-pad.

I'd recommend not using a controller for FPS games

Well sorry but I want to try out the gyro aim thing out man lol. I imagine its superior to the wonky crane control joysticks.

[RiO]

Dr.Shadowds 🐉 の投稿を引用：

Running out of stock, and unable to fulfill your order, and only option is to refund is not agasint the law, as they're returning the money.

As I wrote before:

Opening up a sale without having, within reason, adequate supply to be able to service expected demand -- is in some member states of the EU judged as illegal. There have been cases in courts in at least the Netherlands and Belgium before where traders were found guilty.

Pay の投稿を引用：

Why don't the people who are so sure of them breaking EU law just file a lawsuit?

Simple explanation:
You have to be crazy to sue over small sums like 5 EUR (or ~20 EUR incl. shipping).
On top of that, many courts dismiss cases below certain damage thresholds and most member states in the EU don't allow class action suits.

(You can kind of start a class action by chartering a new foundation and having the foundation sue in name of its members, but it's a lot of administrative and monetary overhead. And the types of people skilled at setting these up are usually also skilled at ensuring a lot is skimmed off the top for themselves.)

[Silicon Vampire]

Yet, nobody has linked to anything proving those assertions....

Anyone who thinks anything here has been "illegal", may contact their litigator. I think you'll fi9nd you are mistaken.