Shipping Status: Cancelled???

[OxygeN]

Hello Steam Community,

I wanted to ask you a question, did this ever happen to you?

I've order a steam controller and didn't cancel my order I'm still waiting for it but it says "Shipping Status: Cancelled" without me doing anything.

Anyone knows maybe why?

[AmsterdamHeavy]

No real time inventory control, or limited, and stock in multiple locations, plus returns or defects plus 90% off = out of stock product.

No law was broken, you are delusional. A law would be broken if they took your money and delivered no product. the returned your money because they have no product.

How would you suggest that they deliver a product to you that they do not have?

[76561199006003180]

I’m having such a hard time understanding the confusion people are having with this. It could have been handled better by Valve by them explaining in an email that stock ran out and that’s why people are being refunded but seriously.

They were fireselling a controller at 5 bucks. Five. People flooded orders DAY 1 - not even to mention the days after. You can’t sue a store for running out of stock. That’s not how it works.

This is what buying online looks like during fire/flashsales with limited stock. It could have been handled better but that doesn’t make it illegal.

[Crazy Tiger]

I've had it happen before with other online stores. Sometimes the inventory management isn't realtime, so these things happen. Valve did what they had to do according to the law, they refunded it.

It happens, it sucks, but it isn't the end of the world.

[J4MESOX4D]

Valve really need to improve their communication and stock management - their retail procedures are really not up to standard and never have been. I understand your frustration but at least you are getting your money back.

[Xautos]

J4MESOX4D の投稿を引用：

Valve really need to improve their communication and stock management - their retail procedures are really not up to standard and never have been. I understand your frustration but at least you are getting your money back.

The only real positive to draw from the experience is that it is something to learn from the next time they do something like this. some of the more recent actions Valve have taken aren't entirely popular but it could easily be improved on if they wished it. all depends on them in the end.

[Kietan]

I don't understand why Valve continued to take orders. If the sold out button had remained as a sold out button fair enough, but they kept changing it to add to cart like they were adding more stock.

[Kepes]

gunsmoke の投稿を引用：

He right tho if steams out stock pull the sale from the store simple as 1.2.3 Steam been lazy as all ways not doing a stock count.

Yes, it's unfair pratice, just unfair. I mentaly prepared myself for first controller, and almost bought game to test new controller. It's just sad.

[Dienafire]

This is crap, both of my orders were refunded. It specifically said that purchases would ship late due to high volume of orders, but that they would still be fulfilled. I am not happy.

[76561198407601200]

Says you lost trust, yet will continue to purchase on steam. You're aware, just as anyone else, that they simply ran out of stock for now. You received a refund, so nothing was lost.

[ENEMY UAV63]

I’m not either, order mine on the morning of the 28th and yesterday afternoon it showed as cancelled, but I have not received a refund yet

[Valkirth]

Peek-A-Boo! の投稿を引用：

I have just received email saying I get refund. That's lovely

Update: checked my steam wallet, money is back there (this is my used method)

This is sad tbh, some ppl got multiple units while I was not even able to get one (that I'd actually use)

yeah i agree,i would love to actually use it unlike the people on ebay selling 10-15+ for 5x-10x what steam was selling them for.

[76561199006003180]

Dienafire の投稿を引用：

This is crap, both of my orders were refunded. It specifically said that purchases would ship late due to high volume of orders, but that they would still be fulfilled. I am not happy.

They didn’t say that though. They said “Once your order has been processed, it will still ship and arrive within 4-8 business days”

The orders being cancelled never processed. It would be one thing if these orders were being listed as “shipped” and then recalled or something but they weren’t. They never finished the processing step so they were never guaranteed. Ordering/being charged doesn’t equal being processed.

[Zaskar]

Kepes の投稿を引用：

gunsmoke の投稿を引用：

He right tho if steams out stock pull the sale from the store simple as 1.2.3 Steam been lazy as all ways not doing a stock count.

Yes, it's unfair pratice, just unfair. I mentaly prepared myself for first controller, and almost bought game to test new controller. It's just sad.

Buy an Xbox One controller. They're better than Steam's anyway.

[nullable]

Oh boy, my favorite topics are when someone takes a pretty normal, run of the mill occurrence and creates a narrative of extreme injustice over it. And suddenly they've got opinions about how things ought to be done. Anything to maintain a wholly self-centered worldview where they don't have to acknowledge systems are imperfect and that they might be better off managing their expectations a bit.

[Zankar]

King of Blades の投稿を引用：

I think valve tried to show love for their community by selling it so low. You guys should be thankful instead of crying.

I mean they could have just scrapped them all.

Oh yes that you lord Valve for not throwing them all into an incinerator like a cartoon villain rather then recouping some of the money like a rational business. Please allow me to drop to me knees so you can unleash your Steam on my face.

Fanboys are insufferable.