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The problem is from your friend's internet
Also noted stable internet connection is required, speed of the service only matters to a certain point, but stability matters most, which if unstable can result in, lost of connection, video buffering, or when as host cause freezing to guess, them unable to connect to you, or video feed buffering often, or lost of connection.
In your case since you said you can get in theirs but not yours suggest issue on your end.