Damaged steam gift card

[MĭŊďĀ]

Hello guys i need help .I god 20euro steam gift card and my first part of the code ,i couldnt read it .I wrote on support but anybody not gave me reply after 1 day and 14 hours.If this read support manager this is very bad from side of steam support.
Pls support be better in this cases

[999999999]

Keep waiting.

Average times... https://store.steampowered.com/stats/support

[michaellabellarte7]

the same thing is happening to me right now because its been 14 hours

[michaellabellarte7]

all they have to do is send the code

[999999999]

Publicado originalmente por michaellabellarte7:

all they have to do is send the code

All you have to do is wait your turn.

[MĭŊďĀ]

Publicado originalmente por 999999999:

Keep waiting.

Average times... https://store.steampowered.com/stats/support

Okj ty bro ,but if we have waiting time some many times if befor me is maybe 30000 users.But the cases is not changing if i looking yeasterday evening to a issuses and now its a same the front is not change.

[999999999]

Purchase & Billing Support 1.15 days to 2.27 days

[MĭŊďĀ]

Publicado originalmente por 999999999:

Purchase & Billing Support 1.15 days to 2.27 days

Ty and do think which change is to get a new code ?

[999999999]

They don't give you a new code. They activate the one you have.

[MĭŊďĀ]

Publicado originalmente por 999999999:

They don't give you a new code. They activate the one you have.

How they send me a first part of code?

[raymac1946]

Good luck with your gift card. My daughter bought me one that didn't work. I contacted support. First, they told me the card was defective (Missing two letters in the code.) Then they told me it had been redeemed 24 hours before I got it. They won't do anything.
They advised my daughter to contact the seller, but you know where that will go. She's out $50 and I can't use the card in the Steam sale.
I feel totally let down and ripped off and I doubt I'll buy anything from Steam in future.

[raymac1946]

This is the kind of useless support I got from Steam after they stole $50 from my daughter on the gift card:

Hey there,

I'm sorry to hear that your daughter was unable to redeem the Steam Wallet Code. And I understand your frustration.

If you believe a crime was commuted, we recommend contacting your local enforcement.

We would be happy to assist in any active law enforcement investigation regarding this activity.

Once you have an officer assigned to your case, they can direct any questions or legal requests to [e-mail].

Please let us know if there is anything else we can help you with.

Thanks for using Steam,
Jean-Pierre

As if it's our fault they scammed us.

[zoofie]

Publicado originalmente por raymac1946:

This is the kind of useless support I got from Steam after they stole $50 from my daughter on the gift card:

Hey there,

I'm sorry to hear that your daughter was unable to redeem the Steam Wallet Code. And I understand your frustration.

If you believe a crime was commuted, we recommend contacting your local enforcement.

We would be happy to assist in any active law enforcement investigation regarding this activity.

Once you have an officer assigned to your case, they can direct any questions or legal requests to [e-mail].

Please let us know if there is anything else we can help you with.

Thanks for using Steam,
Jean-Pierre

As if it's our fault they scammed us.

They do not rip you off. There are only three problems that can occur, 1. incorrectly or not at all activated (retailer issue) 2. customer using a coin to scratch the foil too hard 3. printed receipt is faded. All of these issues you are encouraged to work with the retailer you purchased from. You bring your receipt and the card or receipt and they will either attempt to activate it correctly or collect the receipt and the wallet code from you and issue you a new one. If you bought it from an unauthorized retailer, there is no support for your purchase.

[Diarrhea]

Don't worry I got this problem solved just a day ago. Steam support will give you the missing digits. My problem was solved in about 2 days thanks to Dave from Steam Support.

[Diarrhea]

Publicado originalmente por raymac1946:

Good luck with your gift card. My daughter bought me one that didn't work. I contacted support. First, they told me the card was defective (Missing two letters in the code.) Then they told me it had been redeemed 24 hours before I got it. They won't do anything.
They advised my daughter to contact the seller, but you know where that will go. She's out $50 and I can't use the card in the Steam sale.
I feel totally let down and ripped off and I doubt I'll buy anything from Steam in future.

What if your daughter took the code for herself?

[raymac1946]

Oh please. My daughter didn't even scratch off the code. I did. Then it didn't work. Steam support is totally useless and has closed my help request. Do not buy Steam gift cards. The retailer will just send us back to them anyway.
Steam is claiming that some other idiot has already cashed in the card so there is no way they will help.