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Bey0nd Aug 2, 2018 @ 6:34am
steamgames.com hamburg
they charged me a lot of transaction but i dint buy anything on steam in that time i was shock that there's some transaction like 10$,15$,5$ and more what should i do valve can you fix this issue

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Jerry Aug 2, 2018 @ 7:41am 
[Edit:] Not sure about what I wrote anymore. Forget about it for now.
Last edited by Jerry; Aug 2, 2018 @ 8:03am
The End Aug 2, 2018 @ 7:51am 
Originally posted by Bey0nd:
they charged me a lot of transaction but i dint buy anything on steam in that time i was shock that there's some transaction like 10$,15$,5$ and more what should i do valve can you fix this issue

Unrecognized Charges
Why you should contact Steam Support before disputing the charges
https://support.steampowered.com/kb_article.php?ref=9114-WGHM-0381

Check your purchase history https://store.steampowered.com/account/history/
If non of them are in there, talk to steamsupport before contacting your bank https://help.steampowered.com/en/ just to be on the safe side, making a chargeback can and will have a bad outcome, if any of those things is bought via your account.

Remove your payment option from the account.

Originally posted by Jerry:
The adress you name is not related to Steam and the charges might be fraudulent.
Wrong, it's a 100% legit Valve/Steam domain.
Last edited by The End; Aug 2, 2018 @ 8:01am
hamburg is steam way to connect money from your steam wallet/account to your credit card so if you make any purchases using your steam wallet with a linked account hamburg will automatically take the difference out of your bank account, from my personal research
the solution as stated above remove any linked payment methods and rely purely on steam wallet funds or use your card to purchase the game outside of steam... or use the card for a steam purchase without linking/saving the payment information
the risk being a malicious attack by an account hacker can use this transaction method to authorise multiple unwanted transactions for themself through your account via credit card
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Date Posted: Aug 2, 2018 @ 6:34am
Posts: 5