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First thing to do, check the plug, see if it's plugged in the right jack.
(Analog: a circle jack with headphone icon, USB: USB...?)
Assuming it's correctly plugged, open your sound settings
ok i fixed the problem for me, which might help you.
1. right click on the soundbar on the bottom right of your screen
2. click on sounds
3. click on recording
4. click on microphone once to select it
5. on the bottom right click on properties
6. click on listen
7. go to the option: "playback through this device:" and change the dropdown option from "default playback device" to the headphone device you are using.
this worked for me because whatever default device csgo thought i was using was the wrong one because even with it set to default device it still worked for me on windows 10 and on other games except for csgo.
https://steamcommunity.com/app/730/discussions/0/558753803973902495/