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You can also set your own timeframe for updating downloads.
Same can be made when in Big Picture mode - click the icon next to the on/off button then the system tab shows the download settings
Hope this helps out for your friend
E: Speaking of which, I have no restrictions configured on my setup, and it has two updates sitting in the games list as "Update queued" and they're not going anywhere.
For the other one, do they have newest updates of steam, or perhaps somewhere else in their pc settings that updates are restricted?? Otherwise perhaps you should forward the question to steam support, they are not that quick in responding but they might know more..