den =) Nov 1, 2018 @ 9:12pm
Downloading speed drops to 0 KB/s
I've been trying to download the games I bought on halloween steam sale for a couple of days and Steam is unable to maintain a consistent downloading speed.
I usually download (and still download from other sources) at 1.2 Mb/s, but it has been reported also by my friends (using other ISPs) that Steam is currently having troubles downloading games and updates.
It starts at full speed, but then drops to 0-10 Kb/s and stops.
Any clues on this? I tried all the possible solutions and switched routers and connections, but this issue persists.
Last edited by den =); Nov 1, 2018 @ 9:13pm

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Showing 1-15 of 26 comments
Try switching " download region " under settings
den =) Nov 1, 2018 @ 9:17pm 
Originally posted by HEAVY METAL ZOMBIE:
Try switching " download region " under settings
Already did that and tried many different regions
linotriples Nov 1, 2018 @ 9:22pm 
i'm having the same issue, my top speed is 15mb/s and right now since yesterday is at 30 to 60kb/s, actually before going to sleep it was at 2mb/s so i decided to shut down my computer since i thoght maybe today it would be fine, but it was a big mistake
NanePye Nov 1, 2018 @ 9:25pm 
When you download, is your disk usage at 0 or is it at another value?
chickenarise Nov 1, 2018 @ 9:36pm 
I'm having the same issue so is my wife. Download speeds are fine outside of steam for both of us.
den =) Nov 1, 2018 @ 9:51pm 
Originally posted by NanePye:
When you download, is your disk usage at 0 or is it at another value?
It goes up in value
NanePye Nov 1, 2018 @ 9:57pm 
Originally posted by den:
Originally posted by NanePye:
When you download, is your disk usage at 0 or is it at another value?
It goes up in value
If it goes up in value, then your HDD is processing the information you downloaded, if you want it to go faster then you need to buy a faster HDD or an SSD

It tends to happen to some games, at least for me, I've got 120 Mbps internet speed and at one point my HDD decides to not download and let the HDD do it's job, it shouldn't take longer than an hour for the writing on its own (Had the same problem with PUBG, Monster hunter world and any other game that's around 20 GB or more, it would download the files and then process it for extra 5 minutes)
den =) Nov 1, 2018 @ 10:00pm 
Originally posted by NanePye:
Originally posted by den:
It goes up in value
If it goes up in value, then your HDD is processing the information you downloaded, if you want it to go faster then you need to buy a faster HDD or an SSD

It tends to happen to some games, at least for me, I've got 120 Mbps internet speed and at one point my HDD decides to not download and let the HDD do it's job, it shouldn't take longer than an hour for the writing on its own (Had the same problem with PUBG, Monster hunter world and any other game that's around 20 GB or more, it would download the files and then process it for extra 5 minutes)
This is not the answer. I've got a Samsung EVO SSD. The problem is that the download speed is stuck at 0-10Kb/s while it is fast as usual when downloading from other websites.
I think this is a problem on the Valve's side and need to be addressed
linotriples Nov 1, 2018 @ 10:06pm 
Originally posted by den:
Originally posted by NanePye:
If it goes up in value, then your HDD is processing the information you downloaded, if you want it to go faster then you need to buy a faster HDD or an SSD

It tends to happen to some games, at least for me, I've got 120 Mbps internet speed and at one point my HDD decides to not download and let the HDD do it's job, it shouldn't take longer than an hour for the writing on its own (Had the same problem with PUBG, Monster hunter world and any other game that's around 20 GB or more, it would download the files and then process it for extra 5 minutes)
This is not the answer. I've got a Samsung EVO SSD. The problem is that the download speed is stuck at 0-10Kb/s while it is fast as usual when downloading from other websites.
I think this is a problem on the Valve's side and need to be addressed

i had found some posts where OP is having the same issue, some people are saying call the ISP, but my download speed is fine on everything else, are ISP able to slow down steam downloads in particular? i dont want to make a stupid call and it turns out is just valve issue.
NanePye Nov 1, 2018 @ 10:08pm 
Originally posted by den:
Originally posted by NanePye:
If it goes up in value, then your HDD is processing the information you downloaded, if you want it to go faster then you need to buy a faster HDD or an SSD

It tends to happen to some games, at least for me, I've got 120 Mbps internet speed and at one point my HDD decides to not download and let the HDD do it's job, it shouldn't take longer than an hour for the writing on its own (Had the same problem with PUBG, Monster hunter world and any other game that's around 20 GB or more, it would download the files and then process it for extra 5 minutes)
This is not the answer. I've got a Samsung EVO SSD. The problem is that the download speed is stuck at 0-10Kb/s while it is fast as usual when downloading from other websites.
I think this is a problem on the Valve's side and need to be addressed

I guess it might be possible
In my experience it was same time lenght, just steam showed me when it's downloading and when it's relocating files (For honor downloaded over uplay it would say 14 MBps all the time meanwhile on steam it would relocate and say it's not downloading, and both downloaded aprox the same time)
Phantom Nov 1, 2018 @ 10:11pm 
Let's go over some things here.

Steam content servers can get congested, hence why you must change content servers from time to time.

Note a few things....

1) Steam can OBLITERATE your connection. It can easily saturate gigabit connections without breaking a sweat.

2) Steams downloads are compressed.

3) Steam for patches only sends delta files which are smaller than the target file its patching. The target file gets recreated based on the delta patches.

The primary reasons your downloads are slow are:

Network related:

1) Download region selected in steam, though this tends not to be the case unless the content server in question actually has issues.

2) Your ISP is throttling the connection.

3) Your router cannot handle the way steam downloads files using multiple threads.

Computer Related:

4) You are CPU limited as steam tries to decompress and patch files.

5) You are disk IO limited as steam uses tons of IO to patch files or decompress the compressed downloads.

6) Your AV software is SCREWING up your downloads.

You can check 4 and 5 by looking at your performance monitor and seeing what your disk and CPU performance is.

Likely you will see they are heavily utilized resulting in that being the cap at which you can download files at.

:yinyangflip:
Last edited by Phantom; Nov 1, 2018 @ 10:12pm
chickenarise Nov 1, 2018 @ 10:12pm 
Even if the Isp were doing that I ran a vpn and the problem persists. That tells me its on their end. Done all the suggested things reset router, new download region, clearing cache, reinstalling steam....nothing.
NanePye Nov 1, 2018 @ 10:15pm 
https://steamcommunity.com/discussions/forum/1/864976837937745457/
Same forum but there's no "correct" answer, you could try some extra solutions that are provided here
My suggestion is if it'll only take an hour or so longer, to just go through it over the night, specially if it's a one time thing
If it doesn't finish the download over the night, then try finding more solutions
den =) Nov 1, 2018 @ 10:23pm 
Originally posted by chickenarise:
Even if the Isp were doing that I ran a vpn and the problem persists. That tells me its on their end. Done all the suggested things reset router, new download region, clearing cache, reinstalling steam....nothing.
Yep, same
chickenarise Nov 1, 2018 @ 10:24pm 
I went ahead and entered a ticket and gave a link to this thread.
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Date Posted: Nov 1, 2018 @ 9:12pm
Posts: 26