All Discussions > Steam Forums > Help and Tips > Topic Details
john Oct 30, 2018 @ 3:01am
TS2019 all DLC shown missing
Hi,
just tried booting up Railworks, and nothing happened.After ten minutes of waiting and as I use 3 Monitors on full screen, finally had to do a hard reset.
On the next boot up was asked for my Steam password, which I put in. Then on trying Steam/Library page/Train simulator the Install button was shown highlighted and noticed that none of my numerous DLC was shown as being installed.
Advice needed as to what I should do to re-instate the game?
Also how do I raise a ticket with Steam, as all I'm getting is Steam saying the problem is Dovetail, which it obviously is not.
< >
Showing 1-5 of 5 comments
76561198848642519 Oct 30, 2018 @ 4:18am 
Hi John,

To submit a ticket to Valve for support with Steam you will need to visit: https://help.steampowered.com/en/

From the description of your issue it would appear Steam no longer knows where the game is located so please ensure you've told it where to locate the game:
https://support.steampowered.com/kb_article.php?ref=7418-YUBN-8129

#1
john Oct 30, 2018 @ 4:36am 
Hi Daniel,

Checked the location info as you suggest above. But that has just verified it is the correct address. Have in the absence of help pressed the Install button above . Re-installation in progress and to the original drive D:
Thanks for the response.

Regards JohnT
#2
john Oct 30, 2018 @ 5:21am 
Hi all,
just as possibly a confidence booster to others. Re-installation completed +88Gb, note time stamp. Game started up after a short delay synchronising Steam to workshop.All Content/Assets and DLC re-instated as before problems. One very relieved customer,just dont know what was the cause and by inference how to avoid it happening again.
Last edited by john; Oct 30, 2018 @ 5:22am
#3
76561198848642519 Oct 30, 2018 @ 8:38am 
Originally posted by john:
Hi all,
just as possibly a confidence booster to others. Re-installation completed +88Gb, note time stamp. Game started up after a short delay synchronising Steam to workshop.All Content/Assets and DLC re-instated as before problems. One very relieved customer,just dont know what was the cause and by inference how to avoid it happening again.

Glad to hear you managed to resolve the issue.

If you have any further issues don't hestite to msg me on Steam or send us a ticket via: {LINK REMOVED}
#4
john Oct 30, 2018 @ 7:27pm 
Hi Daniel,
thanks for the info, re contacts. Will definitely be in touch in the event similar faults appear.
#5
< >
Showing 1-5 of 5 comments
Per page: 1530 50

All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Oct 30, 2018 @ 3:01am
Posts: 5
Start a New Discussion

Discussions Rules and Guidelines