No Sound in Trailers (Store) Nor in Broadcasts

[Punch]

Hi! I recently bought a Razer Man O War headset, and now I do not hear any sounds in Steam Store videos (the trailers on a game's page) nor in Broadcasts. Any suggestions? Thanks!

[Kryzan]

The videos are muted by default. Bottom left of the video/stream has the volume option. Just turn the volume up.

[Punch]

Unfortunately I already tried turning the volume up :(

[Kryzan]

Hmm, only other thing I could think of would be your speaker settings. But if you hear other videos and it's just steam then idk.

[Jack Schitt]

Make sure the 3.5mm male end is plugged all the way in. Those little rings you see around the male end of 3.5mm jack connectors are the channels (left, right, stereo usually. if it has more rings they may be different channels like one ring is obviously the mic and the others might be sub-woofer, center, left and right rear surround emulation). If a ring is not making a connection the channel that ring is won't have sound.

Also check the software for the headset making sure all the sound channels are turned on and their volumes aren't muted. Check the software and your sound card's settings thoroughly.

[Punch]

Hmmm this headset is actually wireless and uses a USB port, so it isn't using the 3.5mm jack. As for the headset software I just checked Razer Synapse and it all looks reasonable. The Volume Mixer in Windows 10 looks good too. I do not have a sound card.

Is there any place where I may set the audio output for Steam to use? I'm wondering if it's trying to output its audio to a different device.

Hmm I believe I found the setting in WIndows 10 for Steam but after setting it to the Razer headset still no luck. Is Steam using Flash? Do I need to do something there?

[Jack Schitt]

I don't have that headset I looked it up and it looked like even the wireless version had the 3.5mm jack. Apologies. That wouldn't be "wireless" if it had a wire...
You didn't mention you had the wireless version.

You have a sound card or you wouldn't have sound at all. Something in the computer processes sound, sound doesn't magically come from nothing. The volume mixer in windows is controlling something. When you click on the speaker by the clock it should say something above the volume slider, that's the name of your sound card (device).

If there's an ^ to the right of the text in there you have 2 sound devices (cards). One might be your video card. If one of them says Realtek or Something like Creative Labs or Audigy, choose that one and see if the sound in the videos work.

If that "fixes" it and you care to know why: The non "Realtek/Audigy" one is your video card. You're not plugging the headset in to your video card for sound you're plugging in to the computer USB. The other one(s) is/are your sound card from the computer.

Video cards have sound so they can send sound through HDMI or DisplayPort cables to a monitor with speakers or a TV so a separate sound device (that doesn't plug in to a monitor or tv) isn't needed.

[Punch]

Hmm thanks for the input. Admittedly when I select the speaker near the clock, it opens up the Volume Mixer with Headset Earphone (Razer Man O War) at the top. I believe I'm just using the sound processor on my motherboard (Asus Strix Z270E Gaming).

[Jack Schitt]

I'm at a loss because I don't have that headset or a similar setup to yours so I can't go through it myself to look and see what could be not right, it's a setting we've missed somewhere. When the sound mixer opens is there a scroll bar at the bottom you can scroll right and left with? There might be something past what you see without scrolling to either side that's muted or turned way down. My sound mixer lists the steam client and it's all the way over ---there-->

I'm almost at the end of my suggestions.

[Punch]

I checked by scrolling and I do have the Steam Client Webhelper and Steam application volumes turned up.

Something I noticed that's interesting...I cannot hear the trailer audio through the Steam client, but if I copy and paste the page's URL into a web browser, then I can hear the trailer audio. So it's definitely specific to just the Steam Client.

FOUND IT !!!
For anyone else having this problem: Razer also controls the volume for applications in Razer Synapse. I had to play a trailer and then open Razer Synapse, select the Man O War peripheral (headphones) and then select the Mixer. For whatever reason, Steam there was muted. Problem solved :)

[Jack Schitt]

Weird. I have a Steam volume control and a separate one for Steam Friends, that's all I have. Contacting the manufacturer is always the best route to take when you have issues with a product and can't figure it out. Here[support.razer.com] is the tech support for that headset.

They have a live chat at that link and a toll free number:
1-888-697-2037
("Here" is a link to the manufacturers website)

[Punch]

Ah thanks for that number Jack! I'm sure that would've worked too!