3DMark Won't Launch at All

[TopHatProductions115]

Hello, there!

This is my first time on this forum (at least in a while), so please bare with me. On June 4, 2018, I decided to buy 3DMark - because I had always wanted to be able to tag along with others in benchmarking. I went on and installed the software to my laptop, only to find that it wouldn't get past the 3DMark loading screen.

Laptop Specs (HP ProBook 6475b):
- CPU :: AMD A10-5750M
- GPU :: AMD Radeon HD 8650G (APU graphics)
- RAM :: 8GB (2x4GB) DDR3 SO-DIMM
- STR :: 2TB 5400rpm SATA 2 HDD
- OS :: Windows 10 Pro (64-bit) v1803

NOTE :: I had (and still have) the latest OS updates and AMD drivers for the GPU.

After a few hours of attempting to troubleshoot the game (reinstalling the game, reinstalling SystemInfo, etc.), I went on and made a last-ditch effort to see if the game simply needed more time to finish setting itself up. I allowed it to 'load' for ~5 hours straight, to no avail. After this attempt, summer college courses had started, so I had no time to touch the thing.

Late last night, I decided, yet again, to see if i could get the software to work on a different computer - the 'new' workstation.

Workstation Specs (Dell Precision T7500):
- CPU :: 2x Intel Xeon X5680's
- GPU :: nVIDIA GeForce GTX 550 Ti
- RAM :: 48GB (12x4GB) DDR3 ECC REG DIMM
- STR :: 2TB 7200rpm SATA II HDD
- OS :: Windows 10 Enterprise (64-bit) v1803

NOTE :: I have the latest OS updates and GPU drivers for this machine as well.

Once the installation had completed, I went on and fired up 3DMark again - only to encounter the same issue again. On both computers, I had Java installed and updated to the latest version, and had no overclock or undervolt applied. Earlier today, I attempted to get a refund, but was unable to (due to the 2-hour 'play-time' limit that I had exceeded while waiting for the software to load). At this point, I am also unable to give the steam key away, leaving me with a wasted 39 USD (DLC included) and no way to use 3DMark.

I'm planning on getting either a GTX 1060 6GB or GTX 1070 in a week, but I'm not of the opinion that switching from a Dx11-capable GPU to a Dx12-capable GPU will alleviate the issue I am having. I haven't been able to successfully open the game at all - which is a bit disappointing. I have no other options other than to either come here for help, or take the cash loss. Please help...

[Ogami]

Did you ask in the 3D Mark forum here on Steam? The developers are very active there and usually try to help out pretty fast with any technical problems.

https://steamcommunity.com/app/223850/discussions/

[TopHatProductions115]

İlk olarak Ogami tarafından gönderildi:

Did you ask in the 3D Mark forum here on Steam? The developers are very active there and usually try to help out pretty fast with any technical problems.

https://steamcommunity.com/app/223850/discussions/

Thank you for suggesting! I will post there now :)