Beta Jun 5, 2018 @ 2:31pm
Email Address Verification for unknown account
I have just received an email from Steam Support asking me to verify my email address, but there is no account name attached to the email anywhere.

I expect it to say "Hello, [USERNAME]", but [USERNAME] is blank. It just says "Hello," and then the rest of the normal verification email.

I am reporting this as I am unsure if the security of my account and/or email address has been compromised.

EDIT: I did not just make my account, I've had it for very nearly 6 years.
Last edited by Beta; Jun 5, 2018 @ 2:32pm
< >
Showing 1-9 of 9 comments
999999999 Jun 5, 2018 @ 2:34pm 
No account name? Probably fake.

Check the sender and spelling of all the contents.
Beta Jun 5, 2018 @ 2:36pm 
The sender is "noreply@steampowered.com". Copy + pasted it from the email. The link it provides is also a legitimate steam website.
Vaulty Jun 5, 2018 @ 2:52pm 
Contact Steam support about this
https://help.steampowered.com
Washell Jun 5, 2018 @ 3:11pm 
The steam client will present you with a green bar, asking you if your address is still correct. If you click yes, it will send you an e-mail for verification.

If you got an e-mail out of the blue without an account name it's a fake.
Originally posted by βeta-Ωmega²:
The sender is "noreply@steampowered.com". Copy + pasted it from the email. The link it provides is also a legitimate steam website.
Spoofing a sender address is really easy. Having a link say one thing while having it direct to something is also easy, or having a slight spelling error or such.
Last edited by Washell; Jun 5, 2018 @ 3:12pm
Beta Jun 5, 2018 @ 3:31pm 
I have changed my passwords and contacted steam support (they have not yet responded), and I've run a virus scan. Is there anything else you guys recommend me do?
Washell Jun 5, 2018 @ 3:38pm 
Anyone can sent an e-mail, as long as you didn't click anything in it, and/or entered information on the pages they led you to, you're fine. The fact that they didn't know your account name is a good sign it was just a shot in the dark.
Beta Jun 5, 2018 @ 3:40pm 
♥♥♥♥, I did click something in it. gah, I feel like an idiot
Last edited by Beta; Jun 5, 2018 @ 3:43pm
Beta Jun 5, 2018 @ 3:44pm 
If I hover over the link, the address appears to be legitimate as well. I also scanned it with VirusTotal and it did not detect anything malicious/suspicious
JPMcMillen Jun 6, 2018 @ 12:47am 
While this may not have anything to do with your issue, others have had this problem when they had a 2nd, long forgotten account, that used the same email address as their current Steam account. Especially because early Steam accounts used the initial email address as the users login name, someone could be trying to brute force that old account. So you might want to strengthen up the password on that email account as well.
< >
Showing 1-9 of 9 comments
Per page: 1530 50

Date Posted: Jun 5, 2018 @ 2:31pm
Posts: 9