Refund Question

[Ohrain]

After a recent update, a game is very buggy, in my opinion, unplayable, certainly not enjoyable. To solve the issue, I reverted the game to an older version, however all progress was lost.

It hasn't been 14 days, but I was thoroughly enjoying the game, and put over 30 hours into it. I understand the need to make this not function as a rental service, but am I really liable for a development issue?

[cSg|mc-Hotsauce]

Over 2 hours played and over 2 weeks owned.

No refund.

[Dr.Shadowds 🐉]

Give it a shot, you most likely get deny, but you never know.

[cSg|mc-Hotsauce]

You were warned of the progress loss though...

WARNING: SWITCHING BACK TO THE OLD GAME VERSION WILL DESTORY YOUR INGAME PROGRESS (for example unlocked badges)

http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/

[Ohrain]

Originally posted by cSg|mc-Hotsauce:

Over 2 hours played and over 2 weeks owned.

No refund.

Originally posted by Ohrain:

It hasn't been 14 days

Originally posted by cSg|mc-Hotsauce:

You were warned of the progress loss though...

WARNING: SWITCHING BACK TO THE OLD GAME VERSION WILL DESTORY YOUR INGAME PROGRESS (for example unlocked badges)

http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/

http://steamcommunity.com/app/418240/discussions/0/1697168437862318825/

That's what I saw, a discussion specifically about my issue and it didn't say anything about progress loss.

[Cathulhu]

Well, then say thank you to GRENDEL who forgot to warn you about the repercussions of such an action.

[Ohrain]

I also feel like you missed the point of the question. If a developer bricks their game within the refund window and I loose faith in the development team, I'm just out of luck because I don't have any satisfaction guarantee? It would seem to behoove the studio that made the game.

The question is because I'm curious about the precedence we've set, and upon review I see how hostile responses are when questioning the refund system. Electronic media hasn't always been a thing, and refunds on electronics haven't always been complicated. I've never had an issue of a game updating while I was playing to be honest. I find it strange how time and time again the community is willing to accept ...whatever we're given. (Micro-transactions, loot boxes, early access, endless money grab DLC's... etc)

I now understand I will not get this refund, it's just a sad state of affairs in my opinion.