Password reset issue with authenticator app giving 'confirmation error' issue

[ViciousV]

So I got this other account that I forgot password for.I still have the email, account name and access to authenticator but when I press on authenticator to confirm the code they give to verify its me, it gives me a 'confirmation error' message every single time.

I practically cannot reset the password even though I have everything at my hand.What can I do?

[ViciousV]

Bump.

[ViciousV]

I guess I will update this thread for the sake of people who might run into same issue in the future and come across this thread.

I was finally able to solve this problem tonight.I contacted support that day when I bumped the thread and after a successful verification, I was given a new password.Entered my account and everything was alright. As I didn't want to keep a randomly generated password, I went to change it into something I would remember.Then I faced the exact same problem again - confirmation error while confirming the code in mobile app.

Then I figured the problem might be connected to the SIM card and the phone number registered on the Steam account.Luckily, I still had the old SIM card that I had in my phone at the time when I was setting up the authenticator for that account.I managed to change the phone number on the account and then I tried to change password again.Went into confirmations window and this time confirmation error didn't show up.

Clearly, Steam mobile app looks into this detail whether the actual number in your phone and the one that's used on your account are the same.If they aren't, you might run into this issue that I have run into.

If you have lost your old SIM card, then going to support is your best bet.Prepare to be questioned about certain things in order to prove you're the owner of the account you are intending to modify.

[The Mind Goblin]

I get this error even though I've never changed anything about my phone. Steam Guard is just ♥♥♥♥♥♥♥♥.

[reg1s7]

Escrito originalmente por Knives are Gay:

I get this error even though I've never changed anything about my phone. Steam Guard is just

Please check time setting on your phone. It has to be sync-ed to server time.

[ERC-721]

Escrito originalmente por EvanS_:

Escrito originalmente por Knives are Gay:

I get this error even though I've never changed anything about my phone. Steam Guard is just

Please check time setting on your phone. It has to be sync-ed to server time.

what is the server time?