All Discussions > Steam Forums > Help and Tips > Topic Details
kenixtus Jun 6, 2018 @ 6:51pm
Validation Email
I am not getting validation emails from steam. I am getting other emails from steam. The help for email problems all require being able to logon which requries that you first validate your email account. I have followed instructions on https://help.steampowered.com/en/wizard/HelpWithLogin but now what do I do? I get a boiler plate email back when I email support@steampowered.com. I have currently emailed contact@valvesoftware.com to see if I can get a response back form valvesoftware or not.

Ken
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Showing 1-8 of 8 comments
kenixtus Jun 6, 2018 @ 6:53pm 
Oh by the way I am able to access the forums through the steam client. I can't access them from my browser. I am using the standard edge browser that comes with Windows 10 Home for my browser.

Ken
#1
kenixtus Jun 6, 2018 @ 6:55pm 
Ok I got an email from noreply@valvesoftware.com saying contact@valvesoftware.com is no longer monitored. I have no problem getting these emails.

Ken
#2
kenixtus Jun 6, 2018 @ 7:41pm 
My ISP is asking if steam is getting a bounce back message from the ISP.
#3
kenixtus Jun 6, 2018 @ 7:50pm 
If I go to URL
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?reset=1&issueid=408
I can enter my email address and steam finds it. I can then request a validation email. So I know the correct email address is being used.
#4
kenixtus Jun 6, 2018 @ 8:38pm 
I can get an email if I spoof the from address so there should not be a problem on my ISP side in handling the incoming email from steam.
#5
kenixtus Jun 6, 2018 @ 9:14pm 
oh this post could explain the problem if true: phadin Jun 5 @ 6:34pm
Steam Support email blacklisted by Earthlink
#6
Darven Jun 6, 2018 @ 9:18pm 
Did you solve your problem? It may be a problem with your email itself, not Steam. Have you tried validating your account with a different email? For testing purpose only, just to know if you would receive the message.
#7
kenixtus Jun 6, 2018 @ 9:30pm 
No I can get an email if I spoof the email address so its not a problem with how my email is handled. I also had the ISP themselves check all the setting and folders.

This may be a problem where the steam ip address is blocked as reported in a different topic in this forum. We really need steam to review the below URL and take the action documented in it.
https://support.earthlink.net/articles/email/email-blocked-by-earthlink.php

Customers are being impacted.
Ken
#8
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jun 6, 2018 @ 6:51pm
Posts: 8
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