how somebody hacking steam guard

[dmf3131]

yesterday nıght my sons account hacked from somebody
we are waiting your help for that issue helping his account name satanx6x6x6
we write somany thing when they wıll return ı wonder

[loganswagg77]

You wrote to Steam support? It could be a couple days.

[dmf3131]

I worte every thıng we are waıtng answer if they can hack from my phone or my son phone and ıf they stole my credit card account ı will go to lawyer about steam

[Forcen]

http://store.steampowered.com/stats/support
They got 29,923 help requests about hacked accounts in the last 24 hours and the typical response times are 2.49 hours to 3.10 days.

[dmf3131]

dude thats not my bussines thats their problem how they hacking steam guard thats really comic
Just think if tehy stole somebody creditcard account what they will do ı wonder thats not so easy ım 33 years old ı have son 12 years old ı m payıng for that game money If steam earning from that money they must protect us

[loganswagg77]

Originally posted by dmf3131:

dude thats not my bussines thats their problem how they hacking steam guard thats really comic
Just think if tehy stole somebody creditcard account what they will do ı wonder thats not so easy ım 33 years old ı have son 12 years old ı m payıng for that game money If steam earning from that money they must protect us

They don’t have to protect you and it’s not their fault if your kid gave away his password or your credit card number.

[dmf3131]

for what we are using steam guard can you explain
not give any body password or keys just some body ınvıte hım frıends after everythıng gone
could you understand

[Forcen]

If you think that the number is high then consider that they had 16 million logged in users today, 30k is about 0.1875% of 16 million.

All of those hacks happens when the users make mistakes, that's why kids get hacked more often than adults.

[dmf3131]

dude he added just that no write no speaking nothing for what any body dont want to understand
we are losting account from protecting system after Thats our fail .

İf steam saying that I have in steam from turkey 200 person they are my relative and ı wıll contact with them how steam solving problem how steam protecting account we can see

[Azza ☠]

Scan your PC with Spybot or similar anti-malware. Update it and run a full scan or rootkit scan, while under Safe Mode. When deemed clean, change your email password and security other accounts. Avoid using the same password on multiple accounts.

Did he visit any third party websites, such as trading or gambling websites? As many of those are scams and some phish (fake) the steam login on their own site.

Else ensure you haven't been R.A.T (remote access trojan) or keylogged on the PC.

If your son uses the same password on email and steam, then steam guard could be bypassed by the hacker logging into both, for example.

[dmf3131]

dude my computer have official anti virus they didnt stole from computer they hacked form phone steam guard .And ım playin form ultima online to now online game ı know whats that
but thats from steam guard pls understand they hacked steam guard

[Matt]

This usually occurs when logging into a fake/scam website that might look like this place but is in reality collecting the Steam account name, pw, and Steam Guard code that the user unknowingly enters. If used correctly and only on the official Steam sites, SG offers quite good protection.

[Forcen]

This is where you are misunderstanding: Steam guard isn't perfect, that's why they have the mobile authenticator and that's not perfect either probably.

They know it isn't perfect but they can restore hacked accounts and use trade holds so hackers can't steal items and that's why it's OK. Any change will make it more annoying to use Steam in other ways.

Meanwhile most users don't get hacked since they are careful and are wise enough to avoid getting hacked, your son can learn from his mistake also if he realizes what mistake lead to this hack.

Don't expect Steam accounts to be some uncheckable thing since that isn't true, it will never be true about anything. Focus on getting your account back and learning from your mistake.
Read this to know how to stay safe, make sure your son reads it also: https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

[dmf3131]

Brothers he dıdnt gon any site just some people add to him phone after they stole everything

[pike]

your accounts security is your responsibility , steam doesnt control where you go and what you do with your account ,
whatever you lost inventory wise is gone , from your post i cant tell if you lost the account too (if it was , steam can get that back with the proper proof of ownership)
learn from this experience and be more careful in the future .

[dmf3131]

ı hope some body can hacked your account pike after we can see how you are crying good days for you