Full Screen not working for Steam videos

[Simonster]

Hi,

I have been having an issue with Steam for some time now. ANY video i open in steam, the full screen doesn't work. I click full screen and the video enlarges but it is just a black screen. Anybody got any ideas on how to fix this?

thaks in advance.

[islesofurth]

Had this issue myself

Fix:
i found that the steam videos enlarge based on your display settings. So if your using a 4k monitor but have it set to 150% so you can see easier, you will need to turn it back to 100% so the video plays full screen and doesnt chop parts off.

[Sidewinder]

islesofurth a écrit :

Had this issue myself

Fix:
i found that the steam videos enlarge based on your display settings. So if your using a 4k monitor but have it set to 150% so you can see easier, you will need to turn it back to 100% so the video plays full screen and doesnt chop parts off.

Thanks, but to be clear this is a workaround not a fix. Valve still need to fix the actual bug.

[Player433]

I'm also having this issue and have been trying to figure out a solution for months.
I'm using a 4K TV for gaming, but I need windows scaling options or the Steam UI is not usable at all.

[Sidewinder]

I'm just gonna chime in again. I'm sitting here trying to watch the videos for new games, about to make buying decisions, and I just can't get over the fact that I have to watch in a tiny little window. It's a huge disservice to the game companies trying to make a sale, and a huge disservice to us the customers. Valve, what is the deal? Do you really think 4k monitors are not worth supporting? It's 2019 and they are cheap now, so you need to face reality and fix this. Look, I don't ask you for much. I don't beg for a 3rd installment of a certain crowbar-based video game series. I just want your Steam platform to be usable by me to buy games, which you directly profit from, so I think it's entirely reasonable to ask that you fix this scaling issue ASAP. Thank you.

[Sidewinder]

I have a sinking feeling that not one single Valve employee will ever bother to read this thread, and my desperate pleas for a bugfix will just vanish into the void.

[MonkehMaster]

i use a 4k tv aswell, yet i hit the "fullscreen button" in the corner of the video and get to watch the video in fullscreen.

im not understanding the problem here?

[Sidewinder]

The problem as I understand it is this: Those of us who have windows text scaling set to 150% (let's say) while in 4k resolution end up with clipped video in fullscreen mode. In other words, when we go fullscreen on a video in steam there's a big chunk of the video that we can't see.

This is a bug in Steam, it is not properly taking into account that scaling factor. This is quite silly since every other program on my system works fine. Browsers like Chrome don't fail to display youtube videos properly for instance.

I think this is a matter of Valve deciding not to fix this bug since they don't officially support 4k monitors, which perhaps saves them some engineering effort I suppose (read: $$$), but as an engineer myself I don't appreciate what appears to me to be just simple laziness, and is of course frustrating for those of us facing the issue. I can't imagine there are 0 people at Valve using 4k monitors at work? Are they not even using their own software? (steam?)

A workaround is to set windows text scaling back to 100%, but that is no solution at all since it means all the text on my system will be teeny-tiny.

[MonkehMaster]

Sidewinder a écrit :

The problem as I understand it is this: Those of us who have windows text scaling set to 150% (let's say) while in 4k resolution end up with clipped video in fullscreen mode. In other words, when we go fullscreen on a video in steam there's a big chunk of the video that we can't see.

This is a bug in Steam, it is not properly taking into account that scaling factor. This is quite silly since every other program on my system works fine. Browsers like Chrome don't fail to display youtube videos properly for instance.

I think this is a matter of Valve deciding not to fix this bug since they don't officially support 4k monitors, which sure saves them some effort (read: $$$), but it seems shortsided and is of course frustrating for those of us facing the issue.

A workaround is to set windows text scaling back to 100%, but that is no solution at all since it means all the text on my system will be teeny-tiny.

oh i see... well i have mine set to 125% and looks fine and readable on my 4k tv, i didnt see the need for them to be 150% as they were way to big looking.

so i guess having mine on 125% i dont see the issue you guys are talking about, im sitting about 8-10 feet from my tv tho.

[Sidewinder]

I just tested with scaling set to 125%, and the fullscreen video is still clipped. It's not as severe as in 150% mode, but it is still definitely clipped.

It's possible it doesn't happen on every system, so either you are lucky to not have the issue, or I wonder if you just didn't notice the clipping problem? When you go fullscreen on a video, does the video content extend from the far left to the far right of your screen? Or do you see a black margin on the right side?

If you aren't seeing this problem at all, then I'm very curious what is different about your system vs. those of us who do see the issue...

[MonkehMaster]

Sidewinder a écrit :

I just tested with scaling set to 125%, and the fullscreen video is still clipped. It's not as severe as in 150% mode, but it is still definitely clipped.

It's possible it doesn't happen on every system, so either you are lucky to not have the issue, or I wonder if you just didn't notice the clipping problem? When you go fullscreen on a video, does the video content extend from the far left to the far right of your screen? Or do you see a black margin on the right side?

If you aren't seeing this problem at all, then I'm very curious what is different about your system vs. those of us who do see the issue...

ya just checked to make sure, but i have no black bars, its fullscreen and when going back and forth from non-fullscreen to fullscreen i can see the whole picture in the video.

i would also like to know what settings are causing your (others) issue.

[MonkehMaster]

i had my desktop resolution set to 1080p, just remembered that, mainly because setting it to 4k and 150% text/icon scaling didnt make the stuff any better to see.

i changed the desktop res to 4k and still didnt see your issue while using 125% scaling, had fullscreen video in steam with no clipping/black bars.

not gonna try 150% as it will ask me to reboot my pc.

[Sidewinder]

I'm curious, under Steam->Settings->Interface, do you have "Scale text and icons to match..." checked?

[MonkehMaster]

Sidewinder a écrit :

I'm curious, under Steam->Settings->Interface, do you have "Scale text and icons to match..." checked?

i dont see any option in "interface" that matches what you asked.

[drozd_master]

just replaced my fullHD monitor with a new 4k one and having this issue too (everything worked fine with the fullHD). The only way to make it work properly for me is using only 100% win scaling, or unchecking the steam "scale text and icons to match....".
But both of these make everything too small so its not usable (i have 28' monitor)

[MonkehMaster]

drozd_master a écrit :

just replaced my fullHD monitor with a new 4k one and having this issue too (everything worked fine with the fullHD). The only way to make it work properly for me is using only 100% win scaling, or unchecking the steam "scale text and icons to match....".
But both of these make everything too small so its not usable (i have 28' monitor)

im still wondering how you guys have that option, its not an option in my steam settings...