"Login To Steam Failed" :: Help and Tips

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Jakey Apr 16, 2019 @ 3:07pm

"Login To Steam Failed"

I was in the middle of a game and I suddenly got a popup telling me to re-login to Steam. So I did that and the following popup appeared:

"Login to Steam failed.
Either the specified account does not exist, or the password was wrong.
Please check your account name and password and try again."

So I re-entered my username and password as requested and I got the same error again. My username and password are confirmed correct as I just used the details to log into Steam in my browser. Internet is fine and nothing is blocking the connection to the Steam network (dns, firewall, router, etc...). How can I fix this or is Valve just being incompetent?

EDIT: Forgot to add: this is reoccurring. Probably happens 2/3 times per week. I know closing the game and restarting Steam will make it temporarily go away but I am looking for a more permanent fix.

Last edited by Jakey; Apr 16, 2019 @ 3:09pm

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Showing 1-15 of 16 comments

Jakey Apr 17, 2019 @ 3:52am

bump

Jakey Apr 18, 2019 @ 5:15pm

bomp

Jakey Apr 28, 2019 @ 2:36pm

bimp

Jakey May 8, 2019 @ 6:40am

bamp

Iceira May 8, 2019 @ 7:11am

Probably happens 2/3 times per week. ?
are you on wifi and someone got your login information if you dont have own sequrity at own router, its a best guess, or missing bandwide on wifi so negociations never complete correctly.

try cable rj-45 if not already done so. maybe check lines for lost packets from you to steam.exe

tracert and ping. or other network troubleshooting apps

Last edited by Iceira; May 8, 2019 @ 7:19am

Jakey May 8, 2019 @ 2:13pm

Originally posted by Iceira:
Probably happens 2/3 times per week. ?
are you on wifi and someone got your login information if you dont have own sequrity at own router, its a best guess, or missing bandwide on wifi so negociations never complete correctly.

try cable rj-45 if not already done so. maybe check lines for lost packets from you to steam.exe

tracert and ping. or other network troubleshooting apps

Nobody has my login information (I use Steam Authenticator on my mobile phone). Nobody else has access to my PC phone or network. I am also using a 3 metre Cat 7 wire directly to my router. Ports have been opened both on router and PC, both router and PC are also using CloudFlare DNS server (1.1.1.1). The status on my router all seems fine... I've had a bot running on a free AWS server boosting my stats on my account since the start of the year, could it be an issue/conflict caused by that?

jimmy butler May 8, 2019 @ 2:40pm

MoonC A T May 8, 2019 @ 2:46pm

| Apr 16 @ 3:07pm
| Last edited by jakey1995abc; Apr 16 @ 3:09pm

April 16th, the day you originally posted this, was a Tuesday. Steam maintenance happens every Tuesday around 3-5pm Pacific Time. EVERYONE gets kicked off.

This is why you never got a response...because no one could. By the time it was noticed, it was probably buried in a heap of the same type of threads from others that are not aware of this.

This has been happening for years.

Also, I don't believe the 2/3 time per week thing...that sounds like embellishment to me

Jakey May 9, 2019 @ 6:26am

Originally posted by M o o n C A T:
| Apr 16 @ 3:07pm
| Last edited by jakey1995abc; Apr 16 @ 3:09pm

April 16th, the day you originally posted this, was a Tuesday. Steam maintenance happens every Tuesday around 3-5pm Pacific Time. EVERYONE gets kicked off.

This is why you never got a response...because no one could. By the time it was noticed, it was probably buried in a heap of the same type of threads from others that are not aware of this.

This has been happening for years.

Also, I don't believe the 2/3 time per week thing...that sounds like embellishment to me

If you truly don't believe me then you are wasting everyone's time here by commenting. It literally popped up again just 5 mins ago. Does Steam also do maintenance every Thursday?

Crazy Tiger May 9, 2019 @ 6:33am

That's not normal behaviour. Have you tried reinstalling Steam?

Edit: but do move the common folder and the appmanifests, so you don't have to redownload every game.

Last edited by Crazy Tiger; May 9, 2019 @ 6:34am

#10

Jakey May 9, 2019 @ 6:38am

Originally posted by Crazy Tiger:
That's not normal behaviour. Have you tried reinstalling Steam?

I've done a fresh install of Windows 10 since the original post (also formatted all drives).

#11

Crazy Tiger May 9, 2019 @ 6:42am

Are you saving your credentials so you don't have to type them in everytime? And if so, have you, perhaps, changed your password before this started to happen?

Usually I'd expect that the login credentials weren't saved correctly. But seeing as you completely reinstalled Windows. Did you also reinstall Steam or did you move folders from a previous installation?

#12

Jakey May 9, 2019 @ 6:56am

Originally posted by Crazy Tiger:
Are you saving your credentials so you don't have to type them in everytime? And if so, have you, perhaps, changed your password before this started to happen?

Usually I'd expect that the login credentials weren't saved correctly. But seeing as you completely reinstalled Windows. Did you also reinstall Steam or did you move folders from a previous installation?

Credentials are saved, I haven't changed my password in years, completely fresh install of Windows 10 with everything wiped (only windows 10 synced settings carried over) followed by a clean install of all programs, drivers, steam, etc. I do use Steam Cloud sync, but I can't see how that would be an issue because I am pretty sure that only affects game saves and a few other game files (not Steam itself).

Last edited by Jakey; May 9, 2019 @ 6:57am

#13