Steam Library Screen Gone Black, Can't See Library

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hypercybermegatron Nov 1, 2019 @ 9:53am

In the 'Library' tab, the screen is completely black. The options are "Home" and "Collections" but all that shows is a black screen. IT's not a networking issue because the library shows in Big Picture Mode.

I've also tried:

Clearing Cache in Web Browser Settings
Restarting Steam
Restarting PC

Is there another cache for the library I can clear to fix this issue, or another possible solution?

EDIT: Every thing else works fine, including the Store, Activity Feed, and Community. The issue only occurs with Library.

Last edited by hypercybermegatron; Nov 1, 2019 @ 9:57am

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Showing 1-15 of 70 comments

Bertrand67 Nov 1, 2019 @ 11:47am

I had the same issue. I've uninstalled everything : Steam, Visual C++ Redistributables x86 and x64. The steam folder was deleted by uninstaller. Then I've installed Steam and it works!

Last edited by Bertrand67; Nov 1, 2019 @ 1:55pm

hypercybermegatron Nov 1, 2019 @ 5:36pm

Originally posted by Bertrand67:
I had the same issue. I've uninstalled everything : Steam, Visual C++ Redistributables x86 and x64. The steam folder was deleted by uninstaller. Then I've installed Steam and it works!

Ah thanks for the info, but I'm on Mac os :(. I'll try a new install.

hypercybermegatron Nov 1, 2019 @ 8:24pm

Originally posted by Bertrand67:
I had the same issue. I've uninstalled everything : Steam, Visual C++ Redistributables x86 and x64. The steam folder was deleted by uninstaller. Then I've installed Steam and it works!

It actually fixed itself on its own when I opened Steam again today. Strange...but now it's all good.

Aya Nov 1, 2019 @ 8:43pm

The new Library's still a buggy mess. Tried to open up SoulCalibur VI recently and the Steam client crashed by me simply opening it.

Best advice i can give from here on out is to see if you can't spread your game library across multiple clients. In the event that Steam really doesn't want to work, you'll still have games to play when your Steam library is inaccessible.

Unfortunately for me, i think i'm gonna need to find a new recording software since PlayClaw is tied to my Steam account. (And i can't say i'm fond of getting YNAB again since You'll Need A Budget to afford the new You Need A Budget)

Last edited by Aya; Nov 1, 2019 @ 8:45pm

hypercybermegatron Nov 6, 2019 @ 3:02am

Ok so I seem to have found the cause of the issue. I'm on a Mac laptop and when I switch from Ethernet to Wifi I have an issue, but if I disable Wifi and just have ethernet connected it Steam works as normal.

Although everything else seems to be ok, it appears that the Library in new version of Steam can't properly detect a network change, at least on MacOS High Sierra.

EDIT: I can open the Library in offline mode with no issue.

Last edited by hypercybermegatron; Nov 6, 2019 @ 3:11am

⸸ 🅳⛧🆁🅺ψ🆂 ⸸ Nov 6, 2019 @ 3:31am

same here. macbook pro / high sierra. offline mode works, otherwise it's all black.

hypercybermegatron Nov 6, 2019 @ 3:34am

Originally posted by markus:
same here. macbook pro / high sierra. offline mode works, otherwise it's all black.

Yup. Sounds like we're in the same boat.

ShadowOperative Dec 16, 2019 @ 6:27pm

I just had this problem even when I would close steam, However I fixed it by going to task menu and ending the process because even if you close steam it still runs in the background

XX // Dec 16, 2019 @ 9:35pm

i have the exact same issue as all other people are describing in this thread. steam please get your ♥♥♥♥ together and dont't release an alpha-test app as a libray!

adamantite bo3 Jan 12, 2020 @ 12:39pm

Originally posted by killercam2010:
I just had this problem even when I would close steam, However I fixed it by going to task menu and ending the process because even if you close steam it still runs in the background :cozybethesda:

it worked! thanks!

#10

cal-mo-dee Jul 10, 2020 @ 4:05am

It is July 2020 and I am still having this issue. The library tries to load, flashes for a millisecond, then goes black. Then after a few seconds it tries again. I can see games in family view, but not my full library.

If I go offline I can see my library but of course I can't install anything. So basically I can't play the games I bought. Yay.

Last edited by cal-mo-dee; Jul 10, 2020 @ 4:09am

#11

hypercybermegatron Jul 10, 2020 @ 4:29am

Originally posted by cal-mo-dee:
It is July 2020 and I am still having this issue. The library tries to load, flashes for a millisecond, then goes black. Then after a few seconds it tries again. I can see games in family view, but not my full library.

If I go offline I can see my library but of course I can't install anything. So basically I can't play the games I bought. Yay.

If I remember correctly I think the issue for me was caused when switching between different networks i.e. switching between ethernet and wifi or between different wifi networks.

I haven't had the issue for such a long time.

Last edited by hypercybermegatron; Jul 10, 2020 @ 4:30am

#12