All Discussions > Steam Forums > Help and Tips > Topic Details
il;yho;jl/';kl Jun 4, 2019 @ 3:13pm
Cannot properly move Steam Mobile Authenicator to my new phone
Recently I got a new phone, so I had to reinstall the Mobile Authenticator. I want to move the Steam Guard from my old phone to this phone.

When I try to log in to the Steam app, I put my info in and hit Sign In > Please Help (I no longer have access to my mobile authenticator codes) > Use this device (and get authenticator codes on this app) > OK! (Send me the text message), and instead of receiving the message and putting the code in it says “Sorry! There was an error encountered while processing your request. There was a problem communicating with the Steam servers. Please try again later.” Before when I tried to do this, the box to enter the code would show up but I just wouldn’t get the text message. I retried and now it just does that. I’m connected to WiFi which is working. I can also receive messages from other numbers.

Please help! Thanks in advance.
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il;yho;jl/';kl Jun 4, 2019 @ 3:31pm 
Ahh. That's what I was expecting, although ignorant me didn't know that Tuesday was maintenance day. Thanks!
#1
il;yho;jl/';kl Jun 4, 2019 @ 3:33pm 
:psvinyl: yikes :psvinyl:
#2
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jun 4, 2019 @ 3:13pm
Posts: 2
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