All Discussions > Steam Forums > Help and Tips > Topic Details
Bozo May 29, 2019 @ 4:33pm
Steam wont boot up
I have tried everything (I think) to get steam working. When I open steam it crashes on login, here is what I have tried:

1.netsh winsock reset command
2. All compatibility settings
3. Using a .dll opener to try and analyze the problem
4. Reinstalled (obviously) on several different drives in several folders with several raid configs.
5. Deleting registry Valve
6. Trying a bunch of different security settings and smartscreen configs.
7. Booting in safe mode
8. Turned all overclocks off
9. Switched GPU
10. Smacking my PC with a hammer.
11. Updating to insider hoping it might do something
12. Did a ♥♥♥♥ and revisited the issue
13. Reset BIOS
14. Used third party installers
15. Deleting different folders individually such as cache
16. Upgraded all DirectX
17. Don't get me started on drivers
18. Disabling all services on startup
19. Manually starting up Steam client

Anything I havent tried that you could reccomend I would be very grateful for. To note, when I open steam it verifys the install and all that and creates an empty crash file with a steam.exe.old and a steam2.dll. I am using a Ryzen 1200 with a RX 580 if it even matters.

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Bozo May 29, 2019 @ 7:38pm 
FIXED IT! literally spent around 6 hours doing this and complied the error report:

Hang report for A:\Program Files (x86)\Steam\Steam.exe
Generated by using WhatIsHang on 29/05/2019 20:17:11
Web site: http://www.nirsoft.net


Remarks:
* The program hangs in a single system call. You can look in the call stack and stack data to find out which API function cause this hang.


Strings found in the stack:
english
PROCESSOR_LEVEL=23
Remember my password
dlatform-no
image_tiled( x0 + 1, y0 + 1, x1 - 1, y0 + 90, graphics/FriendsListSlantBG )
C:\WINDOWS
#SettingsController_SteamController


Modules found in the stack:
C:\WINDOWS\System32\kernelbase.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL
A:\Program Files (x86)\Steam\tier0_s.dll , Valve Corporation , tier0_s Dynamic Link Library, tier0_s Dynamic Link Library
A:\Program Files (x86)\Steam\steamclient.dll , Valve Corporation , Steam, Steamclient.dll
A:\Program Files (x86)\Steam\steamui.dll , Valve Corporation , SteamUI Dynamic Link Library, SteamUI Dynamic Link Library
C:\WINDOWS\SYSTEM32\PayloadRestrictions.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Payload Restrictions Mitigation Provider
A:\Program Files (x86)\Steam\bin\chromehtml.DLL
A:\Program Files (x86)\Steam\bin\vgui2_s.DLL , Valve Corporation , Steam, vgui2_s.dll
C:\WINDOWS\System32\win32u.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Win32u
A:\Program Files (x86)\Steam\vstdlib_s.dll , Valve Corporation , Steam, vstdlib_ s.dll
A:\Program Files (x86)\Steam\SDL2.dll , , Simple DirectMedia Layer, SDL
C:\WINDOWS\System32\SHELL32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Shell Common Dll
C:\WINDOWS\System32\GameManager32.dll
C:\WINDOWS\SYSTEM32\wintypes.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows Base Types DLL

ThreadID: 11928


Execute Address:
774F1CBC ntdll.dll!NtWaitForSingleObject+0xc

Call Stack:
00CFDA04 7526E042 kernelbase.dll!WaitForSingleObject+0x12
00CFDA18 65254511 tier0_s.dll!?Wait@CThreadSyncObject@@QAE_NI@Z+0x41
00CFDB2C 5FB25FEE steamclient.dll+0x4c5fee
00CFDB44 5FAFF933 steamclient.dll+0x49f933
00CFDB60 5FAFFA47 steamclient.dll+0x49fa47
00CFDB84 5FAEC5D0 steamclient.dll+0x48c5d0
00CFDE58 5FA31CE9 steamclient.dll+0x3d1ce9
00CFDEA8 644A9B6B steamui.dll+0x209b6b
00CFE0A0 6440FDBB steamui.dll+0x16fdbb
00CFE0CC 6440F52F steamui.dll+0x16f52f
00CFED78 6524FA72 tier0_s.dll!?GetNumSockets@CValidator@@QAEIXZ+0x3b2
00CFEDAC 65250316 tier0_s.dll!CatchAndWriteMiniDumpExReturnsInt+0x46
00CFEDD0 64410EBE steamui.dll!SteamDllMainEx+0x1e
00CFEDE8 00069F35 Steam.exe+0x29f35
00CFF8A4 0006A295 Steam.exe+0x2a295
00CFF8C0 0007CD8D Steam.exe+0x3cd8d
00CFF8E8 00125992 Steam.exe+0xe5992
00CFF934 654E2821 PayloadRestrictions.dll+0x72821
00CFF944 654DDBC0 PayloadRestrictions.dll+0x6dbc0
00CFF98C 654E03AE PayloadRestrictions.dll+0x703ae
00CFF9A0 40120187
00CFFA10 774E7A94 ntdll.dll!RtlGetAppContainerNamedObjectPath+0xe4
00CFFA6C 774E7A64 ntdll.dll!RtlGetAppContainerNamedObjectPath+0xb4


Stack Data:
00CFD994 7526E0E9 kernelbase.dll!WaitForSingleObjectEx+0x99
00CFD998 00000704
00CFD99C 00000000
00CFD9A0 00CFD9D8
00CFD9A4 4EA7897F
00CFD9A8 652544D0 tier0_s.dll!?Wait@CThreadSyncObject@@QAE_NI@Z
00CFD9AC 05E91550
00CFD9B0 0002BF20
00CFD9B4 00000024
00CFD9B8 00000001
00CFD9BC 00000000
00CFD9C0 00000000
00CFD9C4 00000000
00CFD9C8 00000000
00CFD9CC 00000000
00CFD9D0 00000000
00CFD9D4 00000000
00CFD9D8 CA5B1700
00CFD9DC FFFFFFFF
00CFD9E0 00CFD9D8
00CFD9E4 00000000
00CFD9E8 00000704
00CFD9EC 64AAB9DC steamui.dll+0x80b9dc
00CFD9F0 00000030
00CFD9F4 00CFEDA0
00CFD9F8 7529F350 kernelbase.dll!_invalid_parameter+0xf0
00CFD9FC 3B5A4533
00CFDA00 00000000
00CFDA04 00CFDA18
00CFDA08 7526E042 kernelbase.dll!WaitForSingleObject+0x12
00CFDA0C 00000704
00CFDA10 00015F90
00CFDA14 00000000
00CFDA18 00CFDB2C
00CFDA1C 65254511 tier0_s.dll!?Wait@CThreadSyncObject@@QAE_NI@Z+0x41
00CFDA20 00000704
00CFDA24 00015F90
00CFDA28 05EC4AB0
00CFDA2C 060EE3A8
00CFDA30 00000000
00CFDA34 06000228
00CFDA38 0610CAD0
00CFDA3C 06115894
00CFDA40 060001E8
00CFDA44 00CFDA60
00CFDA48 6441BF47 steamui.dll+0x17bf47
00CFDA4C 0610CAD0
00CFDA50 0611595C
00CFDA54 7FFFFFFF
00CFDA58 00CFDA7C
00CFDA5C 033A4098
00CFDA60 00CFDA6C
00CFDA64 00CFDB70
00CFDA68 65253747 tier0_s.dll!?Get@CThreadLocalBase@@QBEPAXXZ+0x17
00CFDA6C 00000069
00CFDA70 648A92D5 steamui.dll+0x6092d5
00CFDA74 05F80320
00CFDA78 0610CAD0
00CFDA7C 06115A0C
00CFDA80 0610CAD0
00CFDA84 08FC6008
00CFDA88 0611595C
00CFDA8C 00333160 Steam.exe+0x2f3160
00CFDA90 00000000
00CFDA9C 65254C99 tier0_s.dll!ThreadInterlockedExchangeAdd64+0x29
00CFDAA4 00333188 Steam.exe+0x2f3188
00CFDAAC 00333160 Steam.exe+0x2f3160
00CFDAB4 6528A9D8 tier0_s.dll!g_dwDllEntryThreadId+0x588
00CFDAC4 6524B2CF tier0_s.dll+0xb2cf
00CFDAD8 6528A4D0 tier0_s.dll!g_dwDllEntryThreadId+0x80
00CFDAE0 6524D9BC tier0_s.dll+0xd9bc
00CFDAF8 6525548E tier0_s.dll!TSQueueBase_Push+0x7e
00CFDB24 5FB260F7 steamclient.dll+0x4c60f7
00CFDB30 5FB25FEE steamclient.dll+0x4c5fee
00CFDB48 5FAFF933 steamclient.dll+0x49f933
00CFDB5C 60385934 steamclient.dll+0xd25934
00CFDB64 5FAFFA47 steamclient.dll+0x49fa47
00CFDB78 65251830 tier0_s.dll!Plat_RelativeTicks
00CFDB7C 60385934 steamclient.dll+0xd25934
00CFDB88 5FAEC5D0 steamclient.dll+0x48c5d0
00CFDB9C 62F80108 chromehtml.DLL+0xf0108
00CFDBA8 62FCFEE0 vgui2_s.DLL+0x3fee0
00CFDBB8 74F5613C USER32.dll!CallWindowProcW+0xb2c
00CFDBE4 74F55F8B USER32.dll!CallWindowProcW+0x97b
00CFDBE8 74F563E1 USER32.dll!CallWindowProcW+0xdd1
00CFDC18 62FCFEE0 vgui2_s.DLL+0x3fee0
00CFDC2C 6528A918 tier0_s.dll!g_dwDllEntryThreadId+0x4c8
00CFDC34 65255265 tier0_s.dll!TSListBase_Pop+0x25
00CFDC38 6528A918 tier0_s.dll!g_dwDllEntryThreadId+0x4c8
00CFDC4C 6528A918 tier0_s.dll!g_dwDllEntryThreadId+0x4c8
00CFDC5C 6524B364 tier0_s.dll+0xb364
00CFDC60 6528A918 tier0_s.dll!g_dwDllEntryThreadId+0x4c8
00CFDC64 74C92C0C win32u.dll!NtUserMessageCall+0xc
00CFDC68 74F57AAD USER32.dll!GetSystemMetrics+0x89d
00CFDC88 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDC90 65255265 tier0_s.dll!TSListBase_Pop+0x25
00CFDC94 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDCA8 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDCB8 6524B364 tier0_s.dll+0xb364
00CFDCBC 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDCC0 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDCD4 74F544AF USER32.dll!GetWindowRect+0x25f
00CFDCDC 74F544AF USER32.dll!GetWindowRect+0x25f
00CFDCE8 74F545ED USER32.dll!GetWindowLongA+0x4d
00CFDD10 74F5C0EA USER32.dll!AreDpiAwarenessContextsEqual+0x5a
00CFDD14 64EF7A40 vstdlib_s.dll!KeyValuesSystemSteam
00CFDD18 74F707F7 USER32.dll!SetThreadDpiAwarenessContext+0x47
00CFDD1C 64EF7A40 vstdlib_s.dll!KeyValuesSystemSteam
00CFDD28 62FD1964 vgui2_s.DLL+0x41964
00CFDD38 62FCFEE0 vgui2_s.DLL+0x3fee0
00CFDD5C 65245287 tier0_s.dll!?Unlock@CThreadMutex@@QAEXXZ+0x7
00CFDD64 5FA0F86B steamclient.dll+0x3af86b
00CFDD68 603859BC steamclient.dll+0xd259bc
00CFDD80 774B80EC ntdll.dll!RtlDeactivateActivationContextUnsafeFast+0x9c
00CFDD94 774C43A0 ntdll.dll!RtlActivateActivationContextUnsafeFast+0x70
00CFDD9C 772D5F20 kernel32.dll!GetProcAddress
00CFDDA0 00333140 Steam.exe+0x2f3140
00CFDDB0 65254C99 tier0_s.dll!ThreadInterlockedExchangeAdd64+0x29
00CFDDB8 00333160 Steam.exe+0x2f3160
00CFDDC0 00333140 Steam.exe+0x2f3140
00CFDDC8 6528A998 tier0_s.dll!g_dwDllEntryThreadId+0x548
00CFDDD8 6524B2CF tier0_s.dll+0xb2cf
00CFDDEC 6528A4D0 tier0_s.dll!g_dwDllEntryThreadId+0x80
00CFDDF4 6524D9BC tier0_s.dll+0xd9bc
00CFDE00 6528A4D0 tier0_s.dll!g_dwDllEntryThreadId+0x80
00CFDE08 6524B7CD tier0_s.dll+0xb7cd
00CFDE20 5FDAD4D4 steamclient.dll+0x74d4d4
00CFDE48 5F8CF310 steamclient.dll+0x26f310
00CFDE4C 5FDAA830 steamclient.dll+0x74a830
00CFDE54 5FDAA000 steamclient.dll+0x74a000
00CFDE5C 5FA31CE9 steamclient.dll+0x3d1ce9
00CFDE70 65245E20 tier0_s.dll!Msg
00CFDE98 5F8CF310 steamclient.dll+0x26f310
00CFDE9C 5FDAA830 steamclient.dll+0x74a830
00CFDEA0 000762BB Steam.exe+0x362bb
00CFDEAC 644A9B6B steamui.dll+0x209b6b
00CFDEB0 62F80108 chromehtml.DLL+0xf0108
00CFDEB4 65245E20 tier0_s.dll!Msg
00CFDEBC 652554D7 tier0_s.dll!TSQueue_PopIntoFreeList+0x27
00CFDEF8 5F94DBEB steamclient.dll+0x2edbeb
00CFDF0C 62F80108 chromehtml.DLL+0xf0108
00CFDF10 65245E20 tier0_s.dll!Msg
00CFDF24 65253747 tier0_s.dll!?Get@CThreadLocalBase@@QBEPAXXZ+0x17
00CFDF38 74F4CC50 USER32.dll!GetMonitorInfoW+0x150
00CFDF58 74F78A93 USER32.dll!GetDpiAwarenessContextForProcess+0x2d3
00CFDF8C 65253747 tier0_s.dll!?Get@CThreadLocalBase@@QBEPAXXZ+0x17
00CFDFDC 774E03DB ntdll.dll!RtlGetSystemTimePrecise+0x6b
00CFDFE4 774E0414 ntdll.dll!RtlGetSystemTimePrecise+0xa4
00CFDFE8 62F80108 chromehtml.DLL+0xf0108
00CFDFEC 7527FB50 kernelbase.dll!GetSystemTimePreciseAsFileTime
00CFE020 774E0580 ntdll.dll!RtlQueryPerformanceCounter+0x100
00CFE024 62F80108 chromehtml.DLL+0xf0108
00CFE028 65245E20 tier0_s.dll!Msg
00CFE02C 652D4680 tier0_s.dll!g_VProfManager
00CFE030 6498D1A7 steamui.dll+0x6ed1a7
00CFE074 65251722 tier0_s.dll!Plat_FloatTime+0x22
00CFE088 65245E20 tier0_s.dll!Msg
00CFE090 65244F33 tier0_s.dll!?MarkFrame@CVProfile@@QAEXPBD@Z+0x143
00CFE098 6433E4EA steamui.dll+0x9e4ea
00CFE0A4 6440FDBB steamui.dll+0x16fdbb
00CFE0A8 62F80108 chromehtml.DLL+0xf0108
00CFE0B8 64C84700 steamui.dll+0x9e4700
00CFE0C0 62F80100 chromehtml.DLL+0xf0100
00CFE0D0 6440F52F steamui.dll+0x16f52f
00CFE0D4 630453E8 vgui2_s.DLL+0xb53e8
00CFE0DC 62F80108 chromehtml.DLL+0xf0108
00CFE10C 652E6D61 SDL2.dll+0x6d61
00CFE138 7759CEA0 ntdll.dll+0x11cea0
00CFE13C 774DEA7F ntdll.dll!RtlRandom+0x1f
00CFE164 774DEA7F ntdll.dll!RtlRandom+0x1f
00CFE168 7759E828 ntdll.dll!RtlpFreezeTimeBias+0x88
00CFE16C 77562A20 ntdll.dll!RtlUniform+0x60
00CFE190 774BB075 ntdll.dll!RtlAllocateHeap+0x2e5
00CFE1A8 774BEE93 ntdll.dll!RtlReleaseSRWLockExclusive+0x333
00CFE1FC 774BE760 ntdll.dll!RtlGetCurrentServiceSessionId+0xb30
00CFE20C 774BE9D9 ntdll.dll!RtlGetCurrentServiceSessionId+0xda9
00CFE238 000581E6 Steam.exe+0x181e6
00CFE268 774F7440 ntdll.dll!bsearch+0x60
00CFE290 774F7440 ntdll.dll!bsearch+0x60
00CFE2B0 774B9A00 ntdll.dll!RtlFindActivationContextSectionString+0x7f0
00CFE2D8 76B07C6E SHELL32.dll+0x77c6e
00CFE2EC 76B07C6E SHELL32.dll+0x77c6e
00CFE30C 774B93CA ntdll.dll!RtlFindActivationContextSectionString+0x1ba
00CFE34C 76B07C6E SHELL32.dll+0x77c6e
00CFE378 774B8EF5 ntdll.dll!RtlDosApplyFileIsolationRedirection_Ustr+0x5f5
00CFE398 774B8F53 ntdll.dll!RtlDosApplyFileIsolationRedirection_Ustr+0x653
00CFE3EC 774BA06D ntdll.dll!RtlGetFullPathName_UstrEx+0x8d
00CFE70C 66206D61 GameManager32.dll+0x36d61
00CFE718 732F2936 wintypes.dll+0x82936
00CFE724 652E6D61 SDL2.dll+0x6d61
00CFE750 774B8CD9 ntdll.dll!RtlDosApplyFileIsolationRedirection_Ustr+0x3d9
00CFE75C 00180016 Steam.exe+0x140016
00CFE764 77500000 ntdll.dll!wcstok_s+0x5d0
00CFE76C 77506C22 ntdll.dll!LdrCallEnclave+0x7b2
00CFE790 774B5324 ntdll.dll!RtlRbInsertNodeEx+0xbf4
00CFE7B0 7759DB68 ntdll.dll+0x11db68
00CFE7B8 00200000 Steam.exe+0x1c0000
00CFE7C8 774B5100 ntdll.dll!RtlRbInsertNodeEx+0x9d0
00CFE7CC 7759E584 ntdll.dll+0x11e584
00CFE7EC 774B4EE6 ntdll.dll!RtlRbInsertNodeEx+0x7b6
00CFE82C 774F9EA0 ntdll.dll!wcstombs+0x70
00CFE83C 774C4DCC ntdll.dll!LdrLoadDll+0x16c
00CFE850 774C4DFB ntdll.dll!LdrLoadDll+0x19b
00CFE860 774C4E10 ntdll.dll!LdrLoadDll+0x1b0
00CFE870 003A0000 Steam.exe+0x360000
00CFE890 00280020 Steam.exe+0x240020
00CFE894 00380078 Steam.exe+0x340078
00CFE898 00290036 Steam.exe+0x250036
00CFE8C0 002E0072 Steam.exe+0x2a0072
00CFE990 75170000 kernelbase.dll+0x0


Processor Registers:
EAX: 00000001
EBX: 0002BF20
ECX: 00000000
EDX: 00000000
ESI: 00000000
EDI: 00000704
EBP: 00CFDA04
ESP: 00CFD994
EIP: 774F1CBC ntdll.dll!NtWaitForSingleObject+0xc


ITS THE ♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥ CONTROLLER, delete the controller folder and disable it in device manager and bish bash bosh!
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: May 29, 2019 @ 4:33pm
Posts: 1
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