Lum Aug 14, 2019 @ 10:46pm
Refund after 30 Days with 0 minutes playtime.
*There are probably hundreds of these threads already and I'm sorry for making another, thank you!*

I bought F1 2018 about a month ago (I believe it was July 5th) on the Steam summer sale and never around to playing it. - A month later I've decided I don't want it and have decided to issue a refund request. Thing is, I'm not sure if it's going to go through as accepted or not, considering I bought the game over a month ago, where as the refund policy states: "We typically don't issue refunds over 14 days." (I have seen other threads stating it's "over 14 days or 2 hours playtime)

I'm only here to ask if there is any chance of me getting my refund accepted even after this 'post-14 day' time period. - Thank you. :slimehappy:

P.S There are apparently people who's refunds where issued 6 months after purchase and had more than 2 hours of playtime, and still got their refund accepted.

P.S.S Thank you or all the answers! - As it seems, my refund most likely wont go through.
Thank you.
Last edited by Lum; Aug 15, 2019 @ 1:59pm

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Showing 1-4 of 4 comments
Wolf Knight Aug 14, 2019 @ 10:49pm 
you can ask, odds are against the refund. the money has already been sent to the game developers so any refund will be from steams pocket.
Last edited by Wolf Knight; Aug 14, 2019 @ 10:49pm
Zekiran Aug 14, 2019 @ 10:51pm 
It's 2 weeks purchase time AND under 2 hours. Not one or the other. Anyone who tells differently is mistaken. Also, anyone who's claimed to get a refund that late or long play time probably has some very specific conditions that were somehow met. Your case doesn't at all.

When you try getting a refund for something outside of that, it will simply be refused based on the amount of time since purchase, in this case. I'd suggest looking up how to lodge an actual MANUAL request, which I don't have the link to myself but hopefully someone else will bring that info to you. But if you put in an automatic request it'll get denied outright. Be prepared to list WHY this won't work for you, as just 'I don't want it any more' will be highly unlikely to be accepted.
nullable Aug 14, 2019 @ 11:03pm 
Originally posted by Recognizable:
I'm only here to ask if there is any chance of me getting my refund accepted even after this 'post-14 day' time period. - Thank you. :slimehappy:

Heaven forbid you read the actual policy on Steam's site.

https://store.steampowered.com/steam_refunds/


Originally posted by Recognizable:
P.S There are apparently people who's refunds where issued 6 months after purchase and had more than 2 hours of playtime, and still got their refund accepted.

The refund policy isn't absolute, there are exceptions. Although this creates problems, as users find out and then they assume any silly reason can get them a refund. Or they get upset when the policy is enforced as stated. So you should always assume it will be. And if you do get an exception, great.

If you try to refund it will be rejected automatically because it falls out of the refund window.
At which point, https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#appeal

Or you can reply to the rejection using the option "I still have a question", or "I still have a question about this purchase" and explain the issue/situation.
jdblacks7 Aug 14, 2019 @ 11:17pm 
Going off what you say only, I would say there is No Chance. 39 days later
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Date Posted: Aug 14, 2019 @ 10:46pm
Posts: 4