Unable to retrieve account due to no ownership proof.

[76561198332044814]

How am I going to retrieve my account(got hijacked)when I don't have the ownership proof?
My issues: I registered the account on 2003(during the 1st launch of STEAM).
Steam support says I need to do this https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366#cd-keys
Where am I doing to find the cd hardcover?
The hijackers changed everything - my email, phone number & password. It is locked for now.

[Sling3r]

Do you still have access to the original email address? Did you sell stuff on the steam market? Did you buy stuff from the steam store? When you sell on the steam market you get an email saying "you have sold an item". When you buy on the steam market you get an email saying "thank you for your community purchase". When you buy from the steam store you also get an email. Those emails are proof of account ownership and can be used to reclaim your account.

[76561198332044814]

The original email address is no longer in service. Because it was my telco broadband email address when I apply for broadband. Now I'm using fibre optic, hence no more old emails.

As for market, yes, i did sell and buy trading cards but i deleted those notifications.
As I mention above, this steam account "Nah! Nah! Nah!" is bought from my hijacked account as a gift. The receipt has already uploaded to steam support.
And they still want my cd key.

[whatamidoing]

I'm curious about what you mean by that steam account being "bought as a gift".

[76561198332044814]

Purchase a game as a gift from my main account and send it to this account.
I register this account and accept that 'gift'.

[Muppet among Puppets]

Write an email to gabe.
If this sounds stupid, its less stupid as what happened to you.

Make it short. Tell what proof you have and that just because you dont have the cd key, support keeps your account hostage or maybe even worse, lets the hijacker getting away with the theft.

[Muppet among Puppets]

You make key mistakes. Like your headline, stating "no ownership proof".
Or when you say, "bought account as gift".

You cause people to see you as suspect. Choose your words wisely. And stick to the truth.

[76561198332044814]

Let them suspect. I know steam knows. They can check ip address and my credit card. I'm going to leave this alone 4 awhile. Anyway, I'm getting old. My eyes are not as they are use to be anymore.

Muppet among Puppets の投稿を引用：

Write an email to gabe.
If this sounds stupid, its less stupid as what happened to you.

Make it short. Tell what proof you have and that just because you dont have the cd key, support keeps your account hostage or maybe even worse, lets the hijacker getting away with the theft.

Calm down dude. I'm the 1 got jacked, not u.

[Crazy Tiger]

IP address says nothing, it's not a proof in any way.

[Zekiran]

Steam does not know a thing: if you cannot prove you are the actual factual original owner of the account, by means of providing them exactly what they've asked for, you are not, actually, the owner of the account. Not in their eyes, and certainly not in most of ours...

[Muppet among Puppets]

Two contestants, oldest proof determines the owner.
At least thats what logic tells.

The newest user is not the owner.

Steam faq tells what proves ownership. Its payment OR keys.

To make it obvious: If there is no game with a key, payment would be enough anyway. Would it not?

[Cr8tiv Manbear Man]

Dr.Shadowds 🐉 の投稿を引用：

Steam wallet card is basically a Steam gift card you can get in a retail store like Walmart, GameStop, or etc...

If you do have the credit card that were used on the old account, then you can work from there with support, they may ask more questions, and so on.

Ensure you inform you don't have CD keys for anything, but you do have proof of transaction history, and credit card number that used on your old account to provide proof of ownership, then hopefully you get somewhere from that point.

They close the tickets when you don't provide any proof.

I'm going through this issue right now and I'm about to just contact a lawyer because you can't even get in touch with Valve via phone. The customer service is a joke and I understand why Valve gets so many law suits and goes through arbitration so much.

[J4MESOX4D]

Th0rn3 の投稿を引用：

Dr.Shadowds 🐉 の投稿を引用：

Steam wallet card is basically a Steam gift card you can get in a retail store like Walmart, GameStop, or etc...

If you do have the credit card that were used on the old account, then you can work from there with support, they may ask more questions, and so on.

Ensure you inform you don't have CD keys for anything, but you do have proof of transaction history, and credit card number that used on your old account to provide proof of ownership, then hopefully you get somewhere from that point.

They close the tickets when you don't provide any proof.

Obviously. Proof is the basic requirement for account recovery and if you don't have this then you wont be able to obtain the account. If they accepted no proof then accounts would be stolen by the minute.

[Samuel]

This thread was quite old before the recent post, so we're locking it to prevent confusion.