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Which one did you try?
I recommend you going to the steam client, click on steam(top left corner), settings, account, view account details, change my password, I no longer have access to my Steam Guard Mobile Authenticator and choose the options you think will help you after that.
That's the best way to change the accounts password or email. Tell me if you have already done that.
Also, about the cookies situation, what browser are you using? Chrome? Also could you screenshot the captcha and what it says after?
Which one did you try?
I recommend you going to the steam client, click on steam(top left corner), settings, account, view account details, change my password, I no longer have access to my Steam Guard Mobile Authenticator and choose the options you think will help you after that.
That's the best way to change the accounts password or email. Tell me if you have already done that.
Also, about the cookies situation, what browser are you using? Chrome? Also could you screenshot the captcha and what it says after? [/quote]
That is indeed one of the ways I tried, doesn't work. Can't remember what stage it falls through at. I know the recover code for mobile isn't one I set myself, so that's a dead end. If I say I've forgotten everything, then it takes me to a form which then won't submit because of the captcha issue.
I'm using Firefox. That's the thing, there is no captcha that comes up for me to do. It just says that the captcha (which gives every appearance of being non-existent) cannot be verified. I'll screenshot that pop up for you now
https://steamcommunity.com/sharedfiles/filedetails/?id=1801338605&fileuploadsuccess=1
uploaded it as artwork since ive no idea how this works haha
Will see if this works, thanks
wait no actually I can't do that on the account that has been hacked, because it will be deleted again I assume, or some other reason. But it's good to know that I can verify it through card details (all except one purchase has been from my card so that should be a good start), but will have to get the ball rolling with a ticket from this account instead.
That is indeed one of the ways I tried, doesn't work. Can't remember what stage it falls through at. I know the recover code for mobile isn't one I set myself, so that's a dead end. If I say I've forgotten everything, then it takes me to a form which then won't submit because of the captcha issue.
I'm using Firefox. That's the thing, there is no captcha that comes up for me to do. It just says that the captcha (which gives every appearance of being non-existent) cannot be verified. I'll screenshot that pop up for you now
https://steamcommunity.com/sharedfiles/filedetails/?id=1801338605&fileuploadsuccess=1
uploaded it as artwork since ive no idea how this works haha [/quote]
Try the captcha on chrome, if it doesn't work could be a steam problem instead.
Also, how did they/he change the phone number of the account and password? You didn't get an email asking for confirmation? That's impossible to change without them having access to your email account. And if they do have access to your email accounts that's a lot worse.
Also, how did they/he change the phone number of the account and password? You didn't get an email asking for confirmation? That's impossible to change without them having access to your email account. And if they do have access to your email accounts that's a lot worse. [/quote]
the message is popping up on the steam client, not on a browser. So I assume it is a Steam problem.
Absolutely no idea on that one, makes no sense to me either. I've succesfully changed my email password since though so hopefully that's secure now. As I said, only a small proportion of the emails steam said they have sent to me have turned up in my inbox. So something fishy is going on with my email but I haven't the foggiest what it is. But it happened somehow.
Since you are still logged in the client, go to steam>settings>account and check if the contact email is still the one you had. If it isn't, they changed it and i don't think there is much you can do apart from trying to contact steam support, and that means they will take some time to respond.
It is still my email yes, thankfully. Still the same one. How long does Steam usually take to respond to a ticket, do you know?
No I never succesfully logged into my previous account with the app. I tried to, but the verification email never came through to my account. So my phone is no help. I have since set up a new email with which to set up steam guard for this account, so I can post on the forums, and that worked fine and the email came through right away. So I'm logged into this account on my phone, but not the main account
It is still my email yes, thankfully. Still the same one. How long does Steam usually take to respond to a ticket, do you know? [/quote]
Ok thats really good. Try to change the password through the steam app. If you are not logged in, click on forgot the password and choose the options for stolen account or to change password. You could also make a new email and try to change the account to that email. Also try the option that says you lost your steam guard authenticator and type your email.
I have tried that, unfortunately to no avail. I believe the roadblock I ran into when trying that was needing the recovery code for the steam guard mobile thing, which I never set. I think what may have happened is I had set up a phone number but before the times of the steam guard authenticator thing, so I don't know if it was that hard to change. I don't know if that is it, because I don't remember exactly. I don't even know when this was implemented. But I certainly don't remember doing it myself, and never had a recovery code. Ironically, I have a recovery code for this account after having to set it up properly to post on the forums. Might try going down that route again to confirm that's where I end up just in case. Also tried the new email thing, that didn't work either.
I have tried that, unfortunately to no avail. I believe the roadblock I ran into when trying that was needing the recovery code for the steam guard mobile thing, which I never set. I think what may have happened is I had set up a phone number but before the times of the steam guard authenticator thing, so I don't know if it was that hard to change. I don't know if that is it, because I don't remember exactly. I don't even know when this was implemented. But I certainly don't remember doing it myself, and never had a recovery code. Ironically, I have a recovery code for this account after having to set it up properly to post on the forums. Might try going down that route again to confirm that's where I end up just in case. Also tried the new email thing, that didn't work either. [/quote]
I don't really know what else you can do apart from messaging steam support now. If the account is still in your email but you are not getting email confirmations to change the password, its probably steams fault. Contact steam and hope for the best. Costumer support got a lot better recently but i still think they will take some time to respond.
Hope u manage to get your account back