HTC Vive Controller Button Mapping Issue

[steelroller86]

Good Afternoon, i opened a ticket with STEAM as well but i wanted to post this in hopes that someone out there knows how to work this issue.

Ok, Here goes. T/S with HTC Vive 6 chat support techs over 6 hours.
The Issue: my HTC Vive Controllers button mappings are wrong. trigger press on one does nothing, system button acts as trigger but also performs a screen shot. in some games and doesnt work at all in others. In steamVR home, i can bring up the paint tool and triggers both work fine. It is 100% software or firemware issue.
T/S steps so far: reset controllers, ran as admin both steamVR and Steam itself, removed all power to pc and link box for a few minutes and restarted, reinstalled SteamVR, reinstalled steam itself, uninstalled bluetooth device, unplugged all other controllers/steering wheels/etc, sent system report to chat support, ran multiple malware products just in case, tried changing button mapping.

Really at a loss at this point. next step i am going to try is install HTC Vive on different PC and see if problem follows (if the computer can handle)

[steelroller86]

Just in case anyone sees this thread in the future and has a similar issue... i troubleshot at the vive website and eventually they requested i send back my vive controller to be flashed (whatever that means). My vive controller was out of warranty so it would have cost me almost the same to just replace my controller with a new one with a warranty so i did that instead of sending it in.